A seasoned IT executive and leader with demonstrated experience with IT modernization, turnarounds, and scaling organizations. Deep experience contributing to and leading IT operations organizations including systems and network architecture, database administration, end user services, and security. Proven experience in building collaborative organizations by implementing DevOps methodologies with an iterative approach. Also experienced with product management, business analysis, and leading cross-functional teams including application development and operations. Background in technology, media, retail, and medical industries and handling compliance requirements including PCI, SOX, and HIPAA. Managed multimillion dollar OpEx, CapEx, and project budgets. Driven by building talented teams that strive for continuous improvement and making positive business impacts.

Vice President, IT Operations @ Senior Management Member and Head of IT Operations for Hachette Book Group, one of the top publishers in the U.S. The IT Operations group includes the Infrastructure, Services, Security, EDI, and DBA teams responsible for everything from bare metal infrastructure, cloud platform, application hosting, application release/deploy, database management, and IT support. Responsible for consumer-facing sites, b2b sites, SaaS products, and internal business applications. - Oversee IT M&A due-diligence and post-merger integrations. - Provided product design, management and business analysis for CRM, Unified Communications, Identity Management, and EDI Tooling solutions. Designed and oversaw development of Identity Management platform functions. - Defined and championed master data management strategy, data science, and analytics. - Lead cross-functional team of developers, DBAs, and infrastructure engineers to resolve ongoing performance issues with critical application. - Work with business as technology subject matter expert to define direct to consumer, mobile initiatives, and innovation efforts. - As part of SDLC, implemented standard operating procedures, application environment standards, monitoring, and change management to ensure consistent service delivery. - Saved over $2MM annually through WAN redesign and migration to Office 365, and contract renegotiations and terminations. - Created and oversaw multimillion dollar project to deliver an end-to-end IT technology modernization from end user workstations to server and network gear tied into the relocation of HBG's two largest offices. - Refined company collaboration by selecting and implementing a Unified Communications platform with modern telephony, video conferencing, and collaboration technologies. - Restructured several IT teams, managed under-performing employees, and hired new talent, resulting in a more collaborative and productive workforce while delivering cost savings. From August 2013 to Present (2 years 3 months) Boston, MADirector, Systems Engineering / IT @ Senior manager in charge of Systems and Network Engineering, Database Administration, Release Engineering, Information Security, and IT Support. Responsible for the production environment running over 20 e-commerce websites, including Shoebuy.com, "the world's largest site for shoes"​ as well as hosting (in a SaaS model) several b2b websites for popular brands. - Modernized IT infrastructure by executing a lift-and-shift and platform migration of Shoebuy.com's websites from Solaris on physical antiquated hardware to Linux in a cloud based environment with an annual cost savings of over $250k. Managed cross-functional team of developers, systems engineers, network engineers, and DBAs to execute migration to the new environment. - Revamped Apache Tomcat and Web Server web architecture with a focus on security and scalability by separating infrastructure into load-balanced dedicated frontends for static content and backends for Perl and Java with utilization of mod_jk and mod_proxy. - Designed virtual environment for running multiple test and development environments using Xen Cloud Platform. - Implemented SDLC with change management and release/deployment procedures. - Assembled roadmap for remediation of production environment to meet PCI-DSS and accomplished passing ASV security scans. - Provided business analysis and technical due diligence for selection of new customer service contact center technology. - Oversaw the Corporate IT environment and transition of IT end user services to a third party provider. From October 2012 to July 2013 (10 months) Boston, MAManager, Information Technology @ Hands on manager of IT organization responsible for providing and supporting the Corporate IT infrastructure consisting of OS X and Windows workstations, Linux (and a few Windows) servers, and Cisco and Juniper network gear for a global user base. Built and grew IT environment based on open source software to support employees worldwide. - Responsible for transforming IT organization from a "no" organization to a customer service focused organization. - Scaled IT environment to keep up with the rapid growth of the company, which went from having one office to a global organization with offices on many continents. - Created and implemented IT standards and processes to streamline service delivery and hardware and software standards for network and server deployments and for laptop fleet to allow for rapid growth and predictable costs. - Assembled a top notch team of systems/network administrators and IT support analysts. - Built data backup system with open source software which protects hundreds of terabytes of data. - Redesigned global network infrastructure for high availability and redundancy with Cisco ISR (using BGP), ASA, Catalyst (6000 and 3000 series.) - Designed and migrated to highly-available mail server architecture. - Selected and deployed video conferencing technology globally improving collaboration across a rapidly and globally expanding company. - Architect of Single Sign On system to provide access to both internal and SaaS systems to all TripAdvisor companies. - Oversaw IT M&A due-diligence and post-merger integrations. - Key technical resource in spinoff from Expedia. Determined strategy for meeting technical needs that were required to function as an independent and public company. Negotiated IT contracts for the new independent company. - Ensured compliance with PCI and SOX regulations and was primary resource for Information Security. - Bridged the gap between business and IT by providing product management and business analysis. From September 2007 to October 2012 (5 years 2 months) Newton, MAManager, Information Technology @ Previously consulted for Star Asset Recovery from 2002 before joining full time in 2006. Solely managed IT environment consisting of Windows Server 2000 and FreeBSD servers and Windows XP workstations. Responsible for interfacing with and supporting customers including Fortune 500 and 1000 companies to assist with their requests to dispose of IT and medical equipment. - Project architect for development of PHP-based proprietary and specialized customer relationship management software that is tailored for HIPAA compliance. - Worked with existing customers to manage existing accounts and new customers to generate new business. A large portion of customers were large hospital systems and Fortune 500 and 1000 companies. - Implemented data destruction and equipment destruction procedures to meet HIPAA compliancy. - Set up environments for testing IT and medical equipment prior to resale. - Set up office network using FreeBSD and Windows servers. From August 2006 to August 2007 (1 year 1 month) Principal @ As a computer consultant, I worked with small and medium businesses as well as end users. Supported Windows 95, 98, 2000, and XP workstations, and Windows Server 2000 and 2003 and Linux/FreeBSD servers. - Developed websites for small / medium companies of which several are still actively used. - Expanded business throughout the community primarily through word-of-mouth. - Managed Linux/Apache/MySQL/PHP/Qmail environment that hosted customer email and websites. - Designed, developed, and maintained corporate website and customer websites. - Procured advertising and worked on generating new business. For a period of time, I turned my consulting business into a partnership under the name Academy Technology Solutions before later switching back to a sole proprietorship. From 2002 to August 2006 (4 years)

Management / Information Technology @ Northeastern University From 2009 to 2010 Central Florida Community College From 2006 to 2006 Ryan Pugatch is skilled in: Linux, High Availability, Cisco, Postfix, Samba, Xen, Zimbra, Dovecot, OpenLDAP, Contract Negotiation, Project Management, Performance Management, Vendor Management, Datacenter Operations, Cisco Technologies, Bash, Bind, Data Center, System Administration, Technical Support, Shell Scripting, Hardware, Information Technology, Active Directory, Perl, Networking, Virtualization, Nagios, SaaS, VMware, CentOS, Firewalls, Apache, Servers, Computers, OS X, Windows Server, Microsoft Exchange, Operating Systems, Disaster Recovery