Senior Engineer with over 15 years leadership experience in product quality, product development and project management. Provided increased revenue and cost savings by managing and driving technical initiatives throughout the organization. Thrive working in collaborative, team oriented environments and enjoy the challenge of solving problems with innovative solutions. Skills In: √ Partner Management √ Statistical Analysis √ Project Management √ Metrics Development & Reporting √ Product Lifecycle Management √ New Product Development √ Systems Development Lifecycle √ Risk Assessment & Mitigation √ Escalation Management √ System Testing √ Technical Writing - Support Articles, White Papers & Product Guides √ Technical Training - Development & Delivery Learn best by taking initiative. Willing to acquire new skills and evolve in order to do a better job. Always there to mentor the team and share knowledge. Technical Experience: • Networking - Architecture & Administration • Servers - Deployment & Management • Storage - SAN, NAS & Direct Attach • Virtualization & Cloud • Database Design & Administration - MS SQL & Access • Operating Systems - Windows Server, Linux & VMware Personal Character: • High achiever - awarded multiple times for exemplary performance • Learn quickly by taking initiative • Excellent team and organizational communication skills • Detail oriented with eye for the big picture

Quality Engineer @ From June 2014 to Present (1 year 7 months) Austin, Texas AreaGlobal Solution Engineer @ Solution Integration: • Managed system integration Lean-Agile projects for Dell Technology Partner program. Managed vendors & added 40+ solutions to product portfolio; 15m in additional revenue. • Coordinated multiple teams to develop MRD, SOW, data gathering, hardware requirements, use cases, test plans and exit criteria for vendor solution integration. • Led healthcare certification project integrating multiple GE Healthcare solutions with Dell enterprise storage. Realized $250,000 in yearly additional sales. • Integrated vendor systems management software with system warranty renewal RESTful web service, producing 60% improvement in warranty contract renewals. • Integrated storage archive web applications with HTTP-SCSP based object storage platform. Process Improvements: • Expanded certification program globally. Developed new business strategy and created processes to support global business model. Increased capability of program to integrate with more vendors. • Created remote certification process for solution testing. Improved testing time by two weeks and reduce infrastructure cost by $200 thousand per year. • Developed new process for certifying hardware vendors on PowerEdge servers; realized $5 million in additional vendor sales over 2yr period. IT Lab Management: • Responsible for budget of partner program lab and equipment. Created reporting application to track team performance, lab utilization & equipment budget. • Developed infrastructure and managed all aspects of the Technology Partner Program IT lab. • Performed systems and network administration, configuration and deployment. Architected network and storage solutions to support vendor program testing activities. • Provided training to team members to deploy systems, virtual machines and NAS/SAN storage for certification projects. Improved solution deployment time by 50% & equipment utilization by 30%. From January 2011 to February 2014 (3 years 2 months) Austin, Texas AreaAdvanced & Sustaining Quality Engineer @ Sustaining Product Quality Servers & Storage: • Responsible enterprise systems quality on server and storage products. Monitored field data and and drove initiatives to improve Warranty Cost, Field Incident & No Trouble Found Rates. Represented Quality on new product and sustaining engineering core teams. • Managed Quality core team meetings with Services, Engineering and Marketing. Led change management & product lifecycle management activities. Presented reports to executive management team. • Led Engineering, Services, Procurement and Operations in close loop corrective action efforts for product failures. Reducing field exposure from 4 to 2wks. New Product Quality Storage: • Responsible for new product storage quality assurance. Represented Quality Engineering on New Product Development core team. Provided input for product research and development. • Created risk assessment and mitigation plans for new products. Drove quality goal improvements 30% over previous product and drove quality requirements for product launches. • Managed supplier quality. Monitored verified fault, no trouble found and line reject rates. Drove improvements to supplier performance and led efforts to correct component issues. Process Improvements: • Generated 1.4mm in warranty cost savings and increased service revenue through improvements to service processes for storage products. Improved product quality by 40%. • Reduced product failures by 10% with changes to manufacturing that eliminated re-introduction of purged cable parts and improved handling of hard drives. Database & Reporting: • Developed enhancements to quality monitoring system, designed new reporting tools with Excel improved analytical capability and productivity of team. • Automated Quality data import and report creation. Reduced report generation time from 5 days to less than 1. • Created new method to parse dispatch data for analysis. Enabled Quality Engineers to analyze 30% more products in half the time. From February 2008 to January 2011 (3 years) Austin, Texas AreaInternational Product Support Engineer Team Lead - Enterprise Servers and Storage @ Team Lead: • Supervised four engineers. Improved time to close performance of team by an average of 5 days. • Provided leadership to team members and assisted team in reaching management and career goals. Mentored team members and provide guidance for resolution of issues. Customer Experience: • Engaged in high profile customer escalations - Toyota, Sharp, Fujifilm, Microsoft and Exxon Mobile. Performed root cause analysis and produced reports reports based on investigation. • Recovered $20 million in sales revenue managing high profile escalations from Toyota and Exxon. Planned onsite visits and managed team of 10+ people to implement critical system fixes. Globalization: • Consulted in Japan, Australia, Malaysia and China business regions to improve customer escalation processes. • Led enterprise escalation improvement project in Japan. Developed new escalation processes for Engineering, Sales, Tech Support and TAMs, which improved customer resolution time by 10 days. • Provided training to new hires & L2 tech support. Developed technical documentation and presented action plans for regional business improvements to management. Application Development: • Designed web based escalation management tracking tool. Created database warehousing application for team metrics reporting. • Deployed 2 node cluster solution for Enterprise Logistics service stock parts processing database. Provided system and database administration. Product Development: • Provided voice of the customer feedback on multiple server, storage and workstation projects. Worked with Engineering, Quality, Marketing and Services teams to evaluate the impact of design decisions to customers. Authored product documentation for product defects. Process Improvements: • Led management initiatives to improve team processes in areas of escalation resolution and root cause analysis. • Key in developing initiatives to identify, design and implement quality and business process improvements. From August 2000 to February 2008 (7 years 7 months) Austin, Texas AreaInternational Product Support Engineer - Workstation Systems @ • Provided L3 support to global tech support teams. Resolved product issues in areas of 3D graphics and RAID storage. • Developed product troubleshooting guide. Authored product support documents for tech support. • Provided tech support training in Australia, Malaysia, Japan and China. • Gave product design feedback to engineering based on customer experience input. From August 1998 to August 2000 (2 years 1 month) Austin, Texas AreaSenior Tech Support Specialist ­ @ • Researched and resolved advanced technical issues for desktop and workstation systems. • Worked with area manager and queue managers to improve support queue efficiency. • Provided advanced technical instruction for L1 support technicians. From September 1996 to August 1998 (2 years) Austin, Texas AreaL1 Tech Support @ • Provided end user support for Microsoft Windows desktops. • Resolved networking issues for end user desktops. • Deployed new desktops and configured networking. Upgraded desktop hardware and software. From June 1996 to September 1996 (4 months) Austin, Texas AreaDesign Technician @ • Designed and developed presentations for proposed architectural projects using AutoCAD and Photoshop. • Maintained material and product reference libraries. • Configured new CAD workstations, upgraded older workstations, and connected workstations to Novell server From January 1995 to April 1996 (1 year 4 months) Greater Memphis Area

MS, Information Security and Database Design, 3.85 @ Nova Southeastern University From 2002 to 2005 BFA, Interior Design and Art History, 3.5 @ The University of Memphis From 1991 to 1995 Ryan King is skilled in: Servers, Virtualization, Cloud Computing, Storage, Hardware, Solution Architecture, Process Improvement, VMware, Enterprise Software, Fibre Channel, Linux, Storage Area Networks, Testing, Enterprise Architecture, Business Process Improvement