A self-motivated and hardworking individual with extensive experience in all aspects of solution architecture, project management, implementation, training & development and knowledge management particularly within ECM, BPM, CRM and Enterprise Search. Able to use own initiative and work as part of a team. Proven leadership skills, including managing and motivating company staff to achieve company objectives. An
A self-motivated and hardworking individual with extensive experience in all aspects of solution architecture, project management, implementation, training & development and knowledge management particularly within ECM, BPM, CRM and Enterprise Search. Able to use own initiative and work as part of a team. Proven leadership skills, including managing and motivating company staff to achieve company objectives. An effective communicator all levels within an organization. Excellent problem solving and analytical skills. Highly computer literate.
Professional Services International Employee of the quarter Q4 2013
Architected and delivered a highly automated Trade Capture, Confirmations and Settlements solution within the international wholesale global energy markets.
Architected and delivered a multi-million pound CAFM solution for a high profile high street name.
Project managed and implemented a CRM system used by 40,000 employees internationally, returning a ROI of $2 in the first year.
Worked in a business analysis consultancy capacity for Mitac/Mio to architect and deliver a global knowledge management and e-learning process. Project managed the outsourcing of call centers to the Philippines.
Sales Engineer EMEA - Healthcare @ From July 2015 to Present (6 months) Senior Consultant / Solution Architect @ Deliver billable solution architecture, consultancy and project management related to the design and implementation of software solutions in an international environment.
Architect solutions for Enterprise customers and continuously communicate best practices to all members of the Professional Services team
Proactively anticipate and remediate solution related issues and bottlenecks to help keep projects on time and on budget
Work with Sales Engineering team to facilitate pre-sale and post-implementation solution knowledge sharing
Participate with partner and channel engagement opportunities
Attend project QA Checkpoints as primary solution reviewer and provide guidance and feedback for the project team
Serve as a solution expert for Professional Services and other departments From October 2011 to July 2015 (3 years 10 months) Consultant @ Deliver billable solution architecture, consultancy and project management related to the design and implementation of software solutions in an international environment.
Project management of large scale software solutions following Prince 2 methodology.
Analyze customer requirements, design, implement and deploy Retail/FM/Health and Safety and Maintenance solutions to customer sites internationally.
Management of 3rd party suppliers, business analysts, DBA’s, developers and other key stakeholders.
Management of project plans, project budgets and deadlines.
Manage integration of 3rd party systems including BizTalk, Sun, SAP, Oracle and Sage.
Working with the sales team in the pre-sales process on larger accounts ensuring the best possible demonstration can be achieved.
Deliver training and presentations to clients at all levels with audiences in excess of 40 people From February 2009 to October 2011 (2 years 9 months) Head of Knowledge Management @ Investigated possible knowledge management solutions. Project managed, implemented and rolled out the company’s first knowledge management solution globally.
Managed a global team of 8 authors and 30 support staff.
Designed and built all e-learning systems to be used in various locations on various platforms.
Project managed integration and ongoing development of all CRM systems including the management of departmental SQL databases.
Project managed the outsourcing of UK, US and Aus technical helpdesks to the Philippines.
Managed and delivered training to a team of 75+ multi-lingual technicians and commercial clients on Navman/Mio products, Windows based systems and software packages in various geographical locations either via travelling to Asia, Aus and US or via telephone/RDP/video conference.
Supported many types of consumer electronics including transferable/fixed GPS devices/data terminals\Vehicle tracking and fleet management systems.
Project managed 3rd party software vendors.
Managed and maintained online and offline content across 14 languages for 2 global brands.
Designed, implemented and maintained internal intranet.
Integrated an online document management system into the global network to further promote and improve knowledge sharing.
Attended regular meetings with product managers, engineers and presidents to discuss current and future developments. From March 2004 to December 2008 (4 years 10 months)
Computing & design, Design & commnication, Science @ Hazelwick From 1992 to 1998 Ryan Hook is skilled in: Enterprise Content Management, Business Analysis, Software Documentation, Software Implementation, Document Management, Software Project Management, Knowledge Management, Solution Architecture, Hands-on Training, Knowledge Sharing, Business Intelligence, Content Management, Business Process Improvement, Business Process Design, Pre-sales
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