Ruth Dorsch's Email

Looking for a customer focused organization where I can apply my talents and passion for customer support operations. A place to grow my experience, learn new skills and be challenged would be ideal. I enjoy a fast paced enviroment. Specialties: Good organization skills,multitasking skills, and flexibilty. Wonderful team player however comfortable in taking the lead. I enjoy learning new skills to enhance my skill set.

Account Invoicing Coordinator,Vendor management @ Research and work world wide accounts for invoicing through portal resources.Coordinating and processing accounts receivable orders from worldwide retail stores, restaurants, and supply chains. Reviewing orders and invoices for accuracy mailing to our vendors and/or completing the receivable process through company portals. Updating and maintaining vendor contracts. Working in and with several departments of Mizkan Americas I have diversified my learning about all the facets of billing from beginning to end. This is an exciting fast paced experience. From February 2013 to Present (2 years 11 months) Volunteer Team Leader @ • Assist with training and literature preparation for existing and future volunteers. • Serving on leadership team to support transition to new, $11MM on campus facility. • Wednesday night team leader of 40 volunteers serving 80-100+ guests weekly. From January 2009 to Present (7 years) Administrative Assistant @ •Monitors the Village Information Technology reception for visitors, creates, receives and follows up to ensure accuracy of all requisitions, purchase orders, invoices and credit card statements. •Creates, maintains, and updates department correspondence, files, manuals, Village codification and FAQ’s. •Assists the department Director with tracking, assigned work for timeliness, completeness, and accuracy. This includes reviewing customer service requests and/or division priority lists. •Schedules appointments and maintains department director/assistant director calendars. •Attends meetings and takes minutes as directed by department Director/Assistant Director. •Answers Help Desk and directs customer complaints and compiles customer service requests for assignment. •Serves as central communication point for Village wide system, for information technology announcements creates, maintains and monitors list of maintenance contracts for various hardware, software and services used by the Village. •Reserves and schedules conference rooms for Director/Assistant Director. From January 2012 to May 2012 (5 months) Customer Operations / Direct Fullfillment / Office Support @ Supporting the adminstrative needs of the Customer Service Management team in addition to Direct Fulfillment orders. From October 1989 to May 2011 (21 years 8 months)

Yoga Teacher, Special Needs Yoga @ Yoga Alliance/senior & Special needs children From 2011 to 2012 Fort Lauderdale High School From 1977 to 1981 Ruth Dorsch is skilled in: PeopleSoft, Visio, Time Management, File Management, Troubleshooting, Teamwork, Event Planning, Telegence, Compass,Clarify,Outlook,Aviator,Aviator, Facebook, Twitter, Training, Telephone Skills, System Administration, Team Building, Social Networking