Roxanne Tan's Email Addresses & Phone Numbers

📖 Summary

Consultant ► Digital Marketing | Customer Success | Business Development @ RxT Consulting Advise early-stage startups and small businesses on their digital marketing, business development and customer success initiatives from planning, developing to running marketing campaigns, go-to-market strategy and customer success programs Digital Marketing Consultant @ BHODY Developing, managing and implementing marketing campaigns to increase customer engagement and brand awareness in lifestyle fashion through social media platforms and email marketing to drive traffic to the physical retail store. Revamping and managing WordPress website to grow site traffic organically. From April 2019 to November 2019 (8 months) San Francisco Bay AreaSenior Product Manager | Product Owner @ SAP Liaison between technical development, marketing/sales, content team and customer service with a leadership role in the development and go-to-market for the preconfigured packaged solution for growth and profitability, including coordination of product development responsibilities From January 2012 to December 2013 (2 years) San Francisco Bay AreaSenior Partner Solution Architect @ SAP Established a comprehensive program to get channel partners a fast start in selling and implementing preconfigured solution packages for the mid-size enterprise in the Asia Pacific region. Led, designed and managed big customer and internal field kickoff events. Drove partner/customer success stories and marketing collateral. Partner onboarding, QBRs, joint marketing events and partner resell activities From May 2006 to July 2008 (2 years 3 months) SingaporeSenior SAP Consultant @ Deloitte Digital Implementation support for regional roll-out in Asia Pacific for various customers in pharmaceutical and high tech industries from gap analysis, functional design, technical design, recommend solution to post “go-live” support From 2005 to 2006 (1 year) SingaporeSenior SAP Consultant @ HP Responsible for gap analysis, ‘as-is’ and ‘to-be’ processes and recommend solution for logistics for clients in chemical and high tech industries in Asia Pacific. Conduct pre-sales activities and presentations to potential and existing client in various industries From 2004 to 2005 (1 year) SingaporeSAP Consultant @ Accenture Responsible for SAP migration/upgrade project for clients in the chemical and healthcare industries in Asia Pacific. Evaluating, handling and resolution of regional technical and business problems concerning SAP R/3 functionality, in such a way that the problems are always registered, confirmed to the business, carried out within the expected time frame and that actions and solutions are communicated via available tools From 2003 to 2004 (1 year) SingaporeMarketing Specialist - Startup @ Board of CEO's Assist CEO of Board of CEOs, in recruiting hi-tech entrepreneurs of early-stage startups for the Board of CEOs' consulting business. Attended numerous hi-tech startup pitch events, helped identify startup companies with interesting IP and fast growth potential. From January 2018 to March 2020 (2 years 3 months) San Francisco Bay AreaSenior Customer Success Manager @ SAP Drove and influenced future lifetime value of SAP solutions through higher product adoption, customer success & satisfaction and overall health scores with customers in excess of over $10.0M in annual recurring revenue. Partnered with sales and professional services team with upselling and cross-selling of premium engagement services and breadth of other solutions. From January 2014 to June 2017 (3 years 6 months) San Francisco Bay AreaSenior Channel Partner Solution Principal @ SAP Managed joint account planning and business development efforts with partners and SAP sales team to drive partner loyalty and sales growth. Led technical solution enablement programs and managed the cross-functional enablement of the plan to skill development through leader-led, webinar and online training. Executed technical solution marketing deliverables such as technical marketing collateral, demos, presentations, enablement, marketing events and campaigns From August 2008 to December 2011 (3 years 5 months) San Francisco Bay Area