Customer Service Representative @ - Manage high-volume workload within a deadline-driven environment - Resolve problems by clarifying issues; researching answers and exploring alternative soutions - Serve as central point of contact for all outside vendors needing to gain access to Google buildings - Maintain department logs, reports, and data entry for functional databases From November 2014 to Present (1 year 2 months) Experience Specialist @ - Resolve customer issues in a timely manner while ensuring customer needs are met - Create welcoming, exciting, and engaging store environment - Demonstrate professionalism and strong interpersonal skills - Participate in team-based selling to position value-added solutions to customers From August 2014 to November 2014 (4 months) Teller @ - Process various transactions with close attention to detail. - Seek and present financial opportunities beneficial to valued customers. - Navigate through multiple computer programs to execute quality transactions. - Achieve daily and quarterly personal sales goals. From January 2014 to August 2014 (8 months) Assistant Manager @ - Supervise and delegate tasks to 50+ employees. - Complete various daily/weekly financial reports. - Resolve guest concerns and/or complaints. - Assist in interview process for potential hire candidates. From January 2013 to January 2014 (1 year 1 month) Ambassador SFSU SAP University Alliance Program @ - Generate lead lists with a team through internet resources. - Cold call Fortune 500 companies to schedule appointments. - Organized and updated lead lists throughout elimination process via Microsoft Office. - Took responsibility to make certain group was on task to meet deadlines. From September 2013 to December 2013 (4 months) San Francisco Bay AreaConcessions/Box Office Employee @ - Help supervise staff of concessions unit. - Delegated to train newly hired team members. - Make certain guest service is helpful and fast. - Assist managers with functions as instructed. From June 2009 to January 2013 (3 years 8 months) San Francisco Bay Area

Bachelor's Degree, Business/Marketing @ San Francisco State University From 2008 to 2014 Rowell Fiel is skilled in: Enterprise Software, Customer Service, Sales, Management, Marketing, Leadership, Team Leadership, CRM, Account Management, Training, Direct Sales, Sales Management, Strategic Planning