Ronald Silvio's Email Addresses & Phone Numbers

📖 Summary

I am a hard working, dedicated team player. I love working in the technology field because it is daily evolving and I can learn new things everyday! I am currently seeking a permanent opportunity with a great company where I can grow and expand my IT Knowledge as well as share things I have learned with great coworkers. The best way to contact me to learn more is via email [email protected] RonaldIT Support Specialist @ •Virtual Management utilizing VMWare •Desktop and remote support of Windows 7 including Office and Lync 2013 •Backup solutions via Symantec Systems Exec •Mobile device support of iOS, Android and Blackberry (Configuring Good, BES and RSA Soft Tokens) •Exchange and AD Administrations creating new account, distribution list and policies •Video & Audio Conference support for PolyCom and Avaya Systems From February 2014 to Present (1 year 11 months) Greater Boston AreaIT Support @ •Desktop and remote support of Windows 7 and Mac OS (Apple and Dell Systems) •Install hardware and software including mobile support for iOS utilizing MDM (MaSS360) •Active Directory administration creating, removing and other configurations of accounts •Exchange Administration maintaining users, groups and accounts •Citrix support for in-house and remote clients as well as VPN support •Dell Kace management including inventory, tickets and software distribution From October 2013 to February 2014 (5 months) Desktop Support Technician @ • Desktop and remote support of Windows XP, 7 and Mac OS (HP, Apple and Lenovo) • Install hardware and software including mobile support for blackberry’s, iOS and Android devices • Perform data migrations to new systems while ensuring all data is properly migrated from the old System • Mobile device support including iOS and Blackberry • VTC Support (PolyCom) • Email support including migrations and archives on both Windows and Mac OS • RSA and Cisco VPN Support • Network printer configurations and troubleshooting • Manage ticket system utilizing Remedy and assign to proper queue From 2011 to April 2013 (2 years) Technical Support II @ •Managed ticket queue for IT Support with Net Suite •Migrated user PCs for upgrades •Supported for internal/external users utilizing WebEx, VNC and Remote Desktop Connection •Performed Blackberry repair, Enterprise setup and also provided Android and iOS support •VTC support (LifeSize) •Ghost imaging and system Restores From June 2011 to November 2011 (6 months) Desktop Support and Kiosk @ •Installed equipment, wiring, machines and software programs (Including Citrix, RSA, Nortel, Fiber link and more available upon request) •Provided technical support for more than 3,000 end users (Including installations and system upgrades as well as migrations) •Troubleshot a variety of technical scenarios from a diverse client base From April 2011 to May 2011 (2 months) Infrastructure Server Team @ •Deployed and configured various operating systems including Windows XP, Windows 7, and Windows Server 2003/2008 R2 •Worked with virtual machines using VMware •Administered active directory user accounts including creating and closing individual accounts, and providing administrative rights •Symantec tape backup solutions •Exchange 2010 mailbox setups, mail flow changes and distribution group changes •Server updates and upgrades both via software and hardware •Bit locker setup and configurations From August 2010 to January 2011 (6 months) N/A @ From 2010 to 2011 (1 year) Customer Service Representative @ •Trained new cashiers on the registers •Managed employees lunch breaks and last minute schedule change •Maintained a clean, customer-friendly work environment •Managed register including cash, debit, and credit transactions From August 2007 to February 2009 (1 year 7 months) In Progress, Computer and Digital Forensics @ Bunker Hill Community College From 2011 to 2012 Cambridge College From 2010 to 2011 Technical Certificate; B.S, Information Technology; Business management @ Year Up, Inc From 2010 to 2011 High School Diploma @ Brockton High School From 2004 to 2008 Ronald Silvio is skilled in: Desktop Support, Helpdesk Support, Team Leadership, Windows Server, Technical Support, Active Directory, VMware, Help Desk Support, Operating Systems, Windows 7, Windows XP, Troubleshooting, Hardware, Microsoft Exchange, Networking