Rodrigo Fernández's Email Addresses & Phone Numbers

📖 Summary

Within the IT sector since 2008 Computer Engineering: - Bachelor of Science - Master of Science Languages: - Spanish - English IT Support: - 3 years of experience in the Financial Services/Insurance industry - EMEA region (approx. 40000 users) infrastructure administration for Zurich Insurance Group - Troubleshooting with an analytical and accurate attitude - Liaising with internal and external support teams - 1st/2nd/3rd Line support ranging from e-mail, remote access, phone to on-call - Incident/Change Request Management - Ticketing Systems such as Remedy, Touchpaper, ServiceNow, Autotask, ManageEngine and Zendesk - Configuration, monitoring and maintenance of the infrastructure - Ability to write technical documentation - Mail/Messaging, SMTP - IBM Lotus Notes/Domino - UNIX/Linux, Microsoft Windows, Microsoft Office Software Development: - Dreamweaver, Apache, HTML, CSS, JavaScript, PHP, MySQL - FTP, CVS, SVN, XAMPP - OpenCMS, GanttProject R+D+i Research: - Prototype Building - Health/Intelligent Environments I consider myself an enthusiastic professional full of proactiveness and able to work either with autonomy and minimal supervision as well as being part of a work team. The fact of having been involved in several IT disciplines undertaking a wide variety of tasks has allowed me to develop a series of abilities ranging from verbal/written communication, planning and organisation to adaptability to different working environments. Career Objective: I am looking for a role in which I can improve my knowledge, use my skills and get involved in the company structure so that I have the opportunity to prove my commitment to achieving targets.Technical Applications Support @ - 2nd Line support by e-mail, phone, remote access and on-call - UNIX/Linux, Windows, Microsoft SQL Server, MongoDB, XML, JavaScript, FTP - Monitoring of the applications and systems performance - Ticketing Systems (ManageEngine and Zendesk) - Incident/Change Request Management - Liaising with other internal technical specialists and third party organisations when required - Troubleshooting and resolving within SLA in a timely/accurate manner - Documenting updates and resolutions within the knowledge base From June 2015 to Present (5 months) London, United KingdomApplications Support Analyst @ - 1st/2nd Line support by e-mail, phone and remote access - UNIX/Linux, Windows, MySQL, XML, CVS, FTP, XAMPP - Monitoring of the applications and systems performance - Ticketing Systems (Autotask and ManageEngine) - Incident/Change Request Management - Liaising with other internal technical specialists and third party organisations when required - Troubleshooting and resolving within SLA in a timely/accurate manner - Documenting updates and resolutions within the knowledge base From March 2015 to May 2015 (3 months) London, United KingdomIBM Lotus Notes and Domino Systems Administrator @ EMEA region (approx. 40000 users) mail and messaging infrastructure administration and support for Zurich Insurance Group: - 2nd/3rd Line support by e-mail, remote access, phone and on-call - Troubleshooting and resolving infrastructure issues within SLA in a timely/accurate manner - Liaising with other internal technical specialists and third party organisations when required - Documenting infrastructure updates and resolutions within the knowledge base - Configuration, monitoring and maintenance of the mail and messaging infrastructure - Administering systems recovery in the event of any level of disaster - Incident/Change Request Management - Ticketing Systems such as Remedy, Touchpaper and ServiceNow - Lotus Notes Client, Designer and Administrator - Quickr/QuickPlace/Traveler/BES/BAS, IronPort/IronMail and MIMESweeper/MailMeter - Domino mail and messaging infrastructure running on Windows and AS/400 environments From January 2012 to December 2014 (3 years) Avilés Area, SpainBusiness Intelligence Developer @ - Development with Oracle Business Intelligence Enterprise Edition From July 2011 to December 2011 (6 months) Oviedo Area, SpainC# Developer @ - Development within the .NET framework From April 2011 to July 2011 (4 months) Asturias, SpainR+D+i Researcher @ - Research and prototype building within the fields of Health and Intelligent Environments From January 2011 to March 2011 (3 months) Gijón Area, SpainProject Technician @ Innovation Plan for Freelancers within the IT field: - Project spreading by attending events - Website technical evaluation according to the W3C - User Acceptance Testing for the applications distributed by the project - Resolution of technological queries - Newsletter building and design - Maintenance of the project's website From November 2009 to December 2010 (1 year 2 months) Gijón Area, SpainOnline Banking Department Technician @ - Maintenance of the company’s website - Resolution of online banking queries From January 2009 to June 2009 (6 months) Oviedo Area, SpainWeb Developer @ Development and maintenance of the company’s website: - Dreamweaver, Apache, FTP, HTML, CSS, JavaScript, PHP, MySQL From March 2008 to August 2008 (6 months) Gijón Area, SpainMaster of Science (MSc) in Computer Engineering @ Universidad de Oviedo / Högskolan i HalmstadBachelor of Science (BSc) in Computer Engineering, Management & Artificial Intelligence @ Universidad de Oviedo Rodrigo Fernández is skilled in: IT Support, Systems Administration, Troubleshooting, Servers, Applications,..., Configuration,..., 1st/2nd/3rd Line, Incident/Change Request..., Documentation, Ticketing Systems, Remote, On-Call, UNIX/Linux, Microsoft Windows, Microsoft Office, Mail, Messaging, SMTP, IBM Lotus Notes/Domino, BSc/MSc Computer..., Spanish, English, Dreamweaver, Apache, HTML, CSS, JavaScript,..., FTP, CVS, SVN, XAMPP, OpenCMS, GanttProject, Attention to Detail, Autonomy, Teamwork, Commitment, Adaptability, Planning and..., Proactiveness, Verbal/Written..., Analysis, R+D+i Research, Financial...