Image of Robin Lewis

Robin Lewis

Ecommerce Operations Manager

Partner Relationship Manager at Feefo

London, Greater London, United Kingdom

Section title

Robin Lewis's Email Addresses & Phone Numbers

Robin Lewis's Work Experience

The Dune Group

Ecommerce Operations Manager

June 2015 to Present

Aurora Commerce

Account Director

September 2014 to May 2015

London, United Kingdom

Graphic Alliance

Account Manager

July 2013 to August 2014

Robin Lewis's Education

University of Roehampton

Theatre Studies and Drama Drama History Philosophy

2000 to 2003

Robin Lewis's Professional Skills Radar Chart

Based on our findings, Robin Lewis is ...

Calm under pressure
Troubleshooter
Questioning

What's on Robin Lewis's mind?

Based on our findings, Robin Lewis is ...

56% Left Brained
44% Right Brained

Robin Lewis's Estimated Salary Range

About Robin Lewis's Current Company

The Dune Group

Frequently Asked Questions about Robin Lewis

What company does Robin Lewis work for?

Robin Lewis works for The Dune Group


What is Robin Lewis's role at The Dune Group?

Robin Lewis is Ecommerce Operations Manager


What is Robin Lewis's personal email address?

Robin Lewis's personal email address is r****[email protected]


What is Robin Lewis's business email address?

Robin Lewis's business email addresses are not available


What is Robin Lewis's Phone Number?

Robin Lewis's phone +44 ** **** *399


What industry does Robin Lewis work in?

Robin Lewis works in the Internet industry.


Who are Robin Lewis's colleagues?

Robin Lewis's colleagues are Richard Sawney, Matt West, and Paul Greatbatch


About Robin Lewis

📖 Summary

A committed, enthusiastic (Technical) Account Director with over 7 years’ experience, specialising in both marketing and technical aspects of Digital and E-commerce. I have also worked as a Project Manager on a number of projects. I am experienced in using various CMS/CRM solutions, with an in-depth knowledge of Magento and I am adept at recommending and implementing best practice SEO, PPC and CRO techniques. I have managed a team (both in-house and outsourced) and I am a keen innovator and have implemented successful processes in all my positions. I aspire to provide the highest level of support and success and am driven to succeed in whatever I do. Technically minded, and highly adept at picking up new knowledge. Specialities: Ecommerce, Client Services, Account Management, Process Management, SEO / PPC strategy, Training, Operations and Social Media. Software: Magento, Wordpress, Drupal, Photoshop, Salesforce, Jira, Office, Working knowledge of HTML, CSS, PHP, SQL, JavascriptEcommerce Operations Manager @ From June 2015 to Present (7 months) Account Director @ Aurora Commerce is a UK based, leading SaaS E-commerce platform. I was hired as Account Director to help foster better relationships with Aurora's client-base, and create mutually beneficial partnerships. Created Partner Program  Ran and created training sessions and videos  Increased retained revenue  Improved relationships on key accounts  Offered consultancy to key accounts, resulting in increased retained client revenue.  Oversaw organisation and implementation of increased customer satisfaction practices.  Arranged and ran multiple partnership events From September 2014 to May 2015 (9 months) London, United KingdomAccount Manager @ • Responsible for 8 retained clients • Implemented company-wide processes to improve working practice • Provided ongoing advice and strategic input to luxury retail clients relating to o SEO / PPC o Affiliate Marketing / Display Campaigns o Social Media • Project Managed site builds and launches • Performed website performance analysis • Developed and implemented content strategies • Responsible for training staff and clients in relevant software via manuals and webinars. • Wrote and ran sessions on social media best practice • Created and managed multiple relationships with external partners From July 2013 to August 2014 (1 year 2 months) Senior Technical Support Analyst @ • Wrote user guides for SECNet system • Re-wrote and updated technical integration guides • Gained a succession of 5-star online reviews for the company as a direct result of my customer service. • Ensured that call & ticket response times stayed within SLA. • Technical contact for the Key Merchants. From December 2011 to July 2013 (1 year 8 months) Senior Client Support Analyst @ After 1 year, I was promoted to Senior Client Support Analyst and a team of 3 was implemented under me. I dealt with up to 8 clients directly, managing the relationship and still providing excellent customer service and technical support. I was also responsible for running training sessions and producing training material for our Magento sites. From April 2010 to November 2011 (1 year 8 months) Client Support Analyst @ Pod1 are a creative digital agency who have been fortunate enough to have worked with some fantastic clients such as: Net-a-Porter, Salvatore Ferragamo, George at ASDA, Smythson, Lord & Taylor, Matthew Williamson, Nanette Lepore, Gieves & Hawkes, John Varvatos, Kenneth Cole, Mr & Mrs Smith, Kurt Geiger, LK Bennett, Jigsaw, Derek Lam and Harvey Nichols to name but a few. As Client Support Analyst, I provided technical support to clients, and developed relationships. Liaising with all the other departments in Pod1 I ensured bug fixes and small projects were managed and completed in a timely fashion. From March 2009 to March 2010 (1 year 1 month) Customer Relations Systems Developer @ Dragons is an internationally recognised children's furniture retailer. I was responsible for running the website, (CMS & e-marketing) inter-office comms, creating and maintaining client and supplier relations, training and future-proofing the company. From May 2007 to February 2009 (1 year 10 months) Theatre Studies and Drama, Drama, History, Philosophy @ University of Roehampton From 2000 to 2003 Robin Lewis is skilled in: E-commerce, Account Management, Magento, CSS, CMS, Social Media, Customer Service, Project Management, Technical Support, PPC, Management, SEO, Email Marketing, XML, Microsoft Excel


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In a nutshell

Robin Lewis's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

1 year(s), 3 month(s)

Robin Lewis's Willingness to Change Jobs

Unlikely

Likely

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