Robin Lewis's Email Addresses & Phone Numbers

📖 Summary

A committed, enthusiastic (Technical) Account Director with over 7 years’ experience, specialising in both marketing and technical aspects of Digital and E-commerce. I have also worked as a Project Manager on a number of projects. I am experienced in using various CMS/CRM solutions, with an in-depth knowledge of Magento and I am adept at recommending and implementing best practice SEO, PPC and CRO techniques. I have managed a team (both in-house and outsourced) and I am a keen innovator and have implemented successful processes in all my positions. I aspire to provide the highest level of support and success and am driven to succeed in whatever I do. Technically minded, and highly adept at picking up new knowledge. Specialities: Ecommerce, Client Services, Account Management, Process Management, SEO / PPC strategy, Training, Operations and Social Media. Software: Magento, Wordpress, Drupal, Photoshop, Salesforce, Jira, Office, Working knowledge of HTML, CSS, PHP, SQL, JavascriptEcommerce Operations Manager @ From June 2015 to Present (7 months) Account Director @ Aurora Commerce is a UK based, leading SaaS E-commerce platform. I was hired as Account Director to help foster better relationships with Aurora's client-base, and create mutually beneficial partnerships. Created Partner Program  Ran and created training sessions and videos  Increased retained revenue  Improved relationships on key accounts  Offered consultancy to key accounts, resulting in increased retained client revenue.  Oversaw organisation and implementation of increased customer satisfaction practices.  Arranged and ran multiple partnership events From September 2014 to May 2015 (9 months) London, United KingdomAccount Manager @ • Responsible for 8 retained clients • Implemented company-wide processes to improve working practice • Provided ongoing advice and strategic input to luxury retail clients relating to o SEO / PPC o Affiliate Marketing / Display Campaigns o Social Media • Project Managed site builds and launches • Performed website performance analysis • Developed and implemented content strategies • Responsible for training staff and clients in relevant software via manuals and webinars. • Wrote and ran sessions on social media best practice • Created and managed multiple relationships with external partners From July 2013 to August 2014 (1 year 2 months) Senior Technical Support Analyst @ • Wrote user guides for SECNet system • Re-wrote and updated technical integration guides • Gained a succession of 5-star online reviews for the company as a direct result of my customer service. • Ensured that call & ticket response times stayed within SLA. • Technical contact for the Key Merchants. From December 2011 to July 2013 (1 year 8 months) Senior Client Support Analyst @ After 1 year, I was promoted to Senior Client Support Analyst and a team of 3 was implemented under me. I dealt with up to 8 clients directly, managing the relationship and still providing excellent customer service and technical support. I was also responsible for running training sessions and producing training material for our Magento sites. From April 2010 to November 2011 (1 year 8 months) Client Support Analyst @ Pod1 are a creative digital agency who have been fortunate enough to have worked with some fantastic clients such as: Net-a-Porter, Salvatore Ferragamo, George at ASDA, Smythson, Lord & Taylor, Matthew Williamson, Nanette Lepore, Gieves & Hawkes, John Varvatos, Kenneth Cole, Mr & Mrs Smith, Kurt Geiger, LK Bennett, Jigsaw, Derek Lam and Harvey Nichols to name but a few. As Client Support Analyst, I provided technical support to clients, and developed relationships. Liaising with all the other departments in Pod1 I ensured bug fixes and small projects were managed and completed in a timely fashion. From March 2009 to March 2010 (1 year 1 month) Customer Relations Systems Developer @ Dragons is an internationally recognised children's furniture retailer. I was responsible for running the website, (CMS & e-marketing) inter-office comms, creating and maintaining client and supplier relations, training and future-proofing the company. From May 2007 to February 2009 (1 year 10 months) Theatre Studies and Drama, Drama, History, Philosophy @ University of Roehampton From 2000 to 2003 Robin Lewis is skilled in: E-commerce, Account Management, Magento, CSS, CMS, Social Media, Customer Service, Project Management, Technical Support, PPC, Management, SEO, Email Marketing, XML, Microsoft Excel