15+ years of experience in technology and software development organizations. I have worked in a wide variety of industries building teams and business solutions that have resulted in my organizations meeting or beating their strategic goals and objectives. Specialties - 10+ years of progressive management experience leading individuals, teams, and large projects. - Outstanding track record in creating and managing programs that bring value to the business. - Expert abilities in planning, problem-solving, and needs analysis. - Demonstrated ability to liaison between management, clients, and technical personnel. - Strong background in B2B and B2C, as well as other Internet/Intranet software development. - Outstanding presentation and communication skills.

Director of Engineering @ • Lead strategy to implement Service Oriented Architecture and Scrum based software development resulting in applications that reduced new membership enrollment times by 67%, moved 42,000 member service requests to self service options in the first year, and online payments that took in $23M in payments that previously would have been manually processed. • Reorganized Technology and Remote Delivery departments enabling the teams to more effectively focus on the skills and solutions needed to delivery on mobile and online solutions rather than just host system and back office solutions. • Developed a vision and a plan for a Mobile First/Responsive Design strategy for Rivermark’s digital channels that resulted in a partnership with the Online and Mobile Banking vendor allowing Rivermark to deliver mobile and online services to our members that weren’t possible before, content being delivered from a CMS by Marketing to a responsively designed web site and secure applications, as well as a custom application developed with a partner allowing the credit union to render third party applications that are not responsive as responsive. • Partnered with other members of the leadership team as well as strategic partners to re-imagine a traditional credit union branch and Member resource centers resulting in a branch that had increase efficiency numbers and a better sales focus that has already had better year over year numbers every month since it opened in October. • Worked with a number of Senior Team members and a Rivermark Project manager to define, implement, and refine a Project Portfolio Management program to fit Rivermark and its culture bringing to light the resource challenges and allocation choices being made and allowing the organization to be more focused and apply its resources where they would bring the most strategic value. From November 2009 to October 2011 (2 years) Worlwide Applications Manager @ • Managed the four programs that comprised the WW Applications Team at Serena Software. The four programs were Enterprise Projects and Operations, SAP, Salesforce.com, and Support. The WW Applications Team included 25+ resources located in the United States, United Kingdom, and India. • Successfully managed the SAP re-implementation project moving Serena from an SAP R/3 4.5B implementation to an SAP ECC 5.0 implementation in only 7 months. The modules currently being used are SD, FI, MM, and HR. • Reorganized the WW Applications Team adopting an extended staffing model becoming more flexible and responsive to the businesses' needs while maintaining cost and head count. • Prepared the team budget. Tracked expenses throughout the fiscal year in order to stay within the budget. Recommended capital expenditures and oversaw the implementation of capital plan projects. • Managed vendor relationships, monitored vendor performance, negotiated vendor contracts and managed outside consultants and contractors as required. • Designed and planned Serena's SAP SOA environment to support the companies SaaS and Mashup initiatives. From March 2005 to November 2009 (4 years 9 months) Software Development Manager @ • Managed the development and deployment of the software needed for a national credit union service organization formed by Northwest Corporate Credit Union (nwccu.cunic.org) and First Corporate Credit Union (fccu.cunic.org) that provided both check processing and check image archiving products for over 150 credit unions and their members in Arizona, Nevada, California, Oregon, and Washington. • Managed the team that redesigned the intranet infrastructure to utilize web services in a service-oriented architecture and Microsoft .Net so that the web services used for internal applications could also be reused to power external applications and shorten the development life cycles of both. • Designed and developed an industry award winning .Net web service known as Northwest Archive – Checks for delivering check images to home banking applications using SOAP over https and secured using WS-Security (webservices.nwcorporate.org/NWAC). From December 2002 to March 2005 (2 years 4 months) Consultant @ · Consulting Technical Lead/ Project Manager for Intel in Hillsboro, OR from November 2000 to December 2001 · Consulting Technical Lead/ Software Architect for Eoff Electric in Salem, OR from December 2001 to March 2002 · Consulting IT Security Systems Engineer for HP in Vancouver, WA from March 2002 to May 2002 · Consulting Technical Lead/ Database Developer for Intel in Hillsboro, OR from July 2002 to December 2002 From November 2000 to December 2002 (2 years 2 months) Senior Web Software Engineer @ • Hired to lead one of three web software engineering teams for a startup building financial applications to be delivered to Fortune 100 companies completely over the internet exclusively from Statia’s data centers. • Responsible for analyzing application requirements and designing functionality for numerous modules of Statia’s core financial management product. • Prepared and created requirements documents, use case models, storyboards, sequence diagrams, and prototypes. • Established graphical user interface coding standards. • Successfully designed and constructed ASP/XSL/XML/COM based GUI for live news feeds, real-time and delayed quotes, and real-time and archived calendar events. From April 2000 to November 2000 (8 months) E-Business Engineer @ • Team Lead on Internet and networking projects from inception to completion. Managed many aspects of project planning and design, as well as technical staffing, process automation, analysis, testing, troubleshooting, upgrades, and vendor interactions. • Personally took responsibility for management of COM based home banking application (online.1sttech.com/hb/), improving scheduled uptime from 80% to 99.99%. • Managed software upgrades, backups, creation and modification of databases, tables, and stored procedures, security management, workload scheduling, and capacity planning for multiple SQL and IIS servers. From March 1997 to April 2000 (3 years 2 months) Infantry @ From 1992 to 1998 (6 years) Portland, Oregon AreaMarketing Director @ · Created the the credit union’s first web site. · Worked with the loan department to create promotional programs for first mortgage, debt consolidation, and car loan products. · Designed all print materials used by the credit union from conception to blue line including the brochures, newsletters, and inserts. · Implemented the Select Employee Group Ambassador program leading to a 20% increase in membership for 1996. From October 1995 to March 1997 (1 year 6 months)

Business Administration, Marketing and Communications @ Oregon State University From 1989 to 1994 Robert Mills is skilled in: Agile Methodologies, SaaS, SDLC, Program Management, Software Development, Scrum, Team Leadership, Project Management, Innovation, Management, Project Planning, Leadership, Integration, Team Building, IT Strategy