Robert Menkhorst's Email Addresses & Phone Numbers

📖 Summary

Robert is a Business Consultant at the Deloitte Digital service line. Robert is customer centric, has a positive attitude and drive, combined with excellent organizational skills. His background in Business Administration, Sales and IT enables him to effectively operate across Business and Technology stakeholders. Roberts main driver is providing customer excellence. Keywords: CRM, Customer Journey, (Strategic) Management, Consultancy, Project Management, Business Process, Stakeholder Management, PMO, IT Delivery, Service Delivery. Specialties: -Account management: understanding customer's business drivers and changes in priorities. -Country roll-outs: preparations and change management for country roll-outs -Facilitating subject matter expert discussions with several stakeholders and requirements into feasible goals and objectives. -Communicating and coordinating the translation of functional requirements into technical solutions with IT resources. -Acting as a business specialist as well as a technical generalist. Suggest solutions, provide functional expertise, "helicoper view" perspective, deep knowledge of business processes. -Overseeing and supporting end-user training through preparation and delivery of training course and materials. -Coordination of testing activities including construction of test plans/scripts including the expected results, test execution, and validation of test results.Senior Consultant @ Robert Menkhorst has 5 years of experience as a business consultant, mainly in a technical environment. Keywords of his experience are: project management, operational management, CRM, Customer Excellence, Customer Journey, Salesforce, Veeva, process design, mediator, budgeting, financial forecasting, PMO, project planning, functional, international, major implementations, change management. Assignments: November 2015 - present: ABN Amro: Lead Conversion Management Team July 2015 - November 2015: Liberty Global: Post-merger integration UPC/Ziggo June 2015 - July 2015: ING: Setting up a large scale risk management program February 2015 - June 2015: Nike: Development and implementation of a flexible and scalable Portfolio Performance Management Organization March 2013 - January 2015: MSD Merck Animal Health: Global SFDC (Veeva) implementation From July 2014 to Present (1 year 6 months) Consultant @ Deloitte's Programme Leadership team takes a holistic approach to the delivery of projects and programmes in complex organisations. We align projects with your overall strategic objectives, and transform your business strategy into a coordinated portfolio of initiatives. We enable the development and implementation of new processes and systems as well as build on the skills and abilities of your people. Assignments: January 2013 - March 2013: Operational Integration of a merger of 50 employees June 2012, Warchild: Workshop Programme/project Management; Maturity model July 2012 - Sept 2012, Rabobank: Integral Programme plan for redesign mortgage chain, PMO scan February 2012 - January 2013, AMC: Optimization of all secondary processes including the implementation of SAP. January 2011 - February 2012, AMC: Major implementation of CareCTRL (SAP) for the Academic Medical Center in Amsterdam in collaboration with PinkRoccade Healthcare From January 2011 to June 2014 (3 years 6 months) Graduate student @ Independent research concerning commercial diplomacy applied by the Dutch government in the GCC countries. I travelled for 3 months to Kuwait, Saudi-Arabia, Qatar and the United Arab Emirates investigating the operating methods of the Dutch embassies, in order to give recommendations for their regionalization process in favor of the private sector From April 2010 to October 2010 (7 months) Master Student Business Administration @ The track International Management prepares students for a professional position in the field of International Management. The combination of managerial and scientific capabilities with a thorough understanding of International business (both conceptual and practical) prepares students for working for companies (both situated in the home country as well as abroad) situated in an international context. From September 2007 to October 2010 (3 years 2 months) Establishment Manager @ StudentsPlus links university students and secondary school pupils for individual, course-specific coaching. We have an establishment in every Dutch university-city. I was responsible for the establishment in Enschede. Tasks: - Matching students and school pupils - Customer & student contact - Promotion - Local coordination From September 2004 to March 2010 (5 years 7 months) Intern @ Working in the marketing department, researching customer satisfaction. Taking lots of interviews and questionnaires. Doing field research to examine local competitors. Responsibility was a final report with a SWOT (strongness, weakness, opportunities and treats) analysis with recommendations for the company. From December 2006 to June 2007 (7 months) Intern @ Working with ‘Outdoor’ projects for companies like KPN, Toyota, USG, Heijmans. I was responsible for the permit requests in the local city hall for the visual displays outside the clients stores/companies of USG (employment agency). For KPN (Dutchcarrier of voice traffic world-wide) I was responsible for the images of the signposts inside and outside the buildings that needed to be replaced in the Netherlands. From February 2006 to September 2006 (8 months) Intern @ Support in developing acquisition database. I was responsible for the interface of the new database (and part of the technical design), and the contact details purchase of possible customers from the Chamber of Commerce. From February 2005 to June 2005 (5 months) MSc, Business Administration @ Universiteit Twente From 2007 to 2009 Ing., Commercieel Technische Bedrijfskunde (Bachelor Business Engineering) @ Saxion Hogescholen From 2003 to 2007 AssinkAssink Robert Menkhorst is skilled in: Management Consulting, Programme Leadership, International Business, MS Office tools, Business Process, SAP, PMO, Project Management, Business Strategy, Project Planning, Financial Reporting, Performance Reporting, Financial Controlling, Forecasting, CRM