Director, Customer Service Technology Strategy @ Responsible for strategic planning associated with Kaiser Permanente's Membership Administration, Contact Centers, and Document Management Strategy & Services groups within Customer & Member Services (C&MS). From July 2012 to Present (3 years 6 months) Director, Document Management Strategy Program @ Oversee a broad array of document management system/process projects within Kaiser Foundation Health Plan. Projects within the program support a range of functional areas including Claims, Membership Admin., Benefits Admin., Sales & Marketing, and Business Services. Work includes very close collaboration with KPIT and client areas. From January 2010 to July 2012 (2 years 7 months) Practice Leader @ From October 2006 to January 2010 (3 years 4 months)

University of Southern California Robert Klusman is skilled in: PMO, Healthcare Information Technology, Program Management, SDLC, Vendor Management, Process Improvement, IT Strategy, Agent for Change, Strategic Planning, Culture Change, Change Management, Strategy, Governance, Business Analysis, IT Management