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Robert Kim

Director, Global Guest Experience @ InterContinental Hotels Group

Consumer Insights | Customer Experience | Customer Satisfaction | Data Analysis

Atlanta, Georgia, United States

Ranked #236 out of 4,730 for Director, Global Guest Experience in Georgia

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Robert Kim's Email Addresses & Phone Numbers

Robert Kim's Work Experience

InterContinental Hotels Group

Director, Global Guest Experience

April 2017 to August 2020

Atlanta, GA

InterContinental Hotels Group

Director, Consumer Insights

October 2008 to March 2017

ConAgra Foods

Senior Manager, Consumer Insights

August 2007 to October 2008

Naperville, IL

Robert Kim's Education

University of Michigan - Stephen M. Ross School of Business

Master of Business Administration (MBA)

University of Chicago

Master of Public Policy (MPP)

University of Michigan

Bachelor of Arts (BA) in English Literature

Robert Kim's Professional Skills Radar Chart

Based on our findings, Robert Kim is ...

Confident
Self-sufficient
Reflective

What's on Robert Kim's mind?

Based on our findings, Robert Kim is ...

56% Left Brained
44% Right Brained

Robert Kim's Estimated Salary Range

About Robert Kim's Current Company

InterContinental Hotels Group

Understood customer needs and developed products and experiences that stretched across the guest journey (e.g. bedding, bath amenities, public area scent and music, employee uniforms, towels, and sustainability projects).

Frequently Asked Questions about Robert Kim

What company does Robert Kim work for?

Robert Kim works for InterContinental Hotels Group


What is Robert Kim's role at InterContinental Hotels Group?

Robert Kim is Director, Global Guest Experience


What is Robert Kim's personal email address?

Robert Kim's personal email address is ro****[email protected]


What is Robert Kim's business email address?

Robert Kim's business email address is r****[email protected]


What is Robert Kim's Phone Number?

Robert Kim's phone (404) ***-*247


What industry does Robert Kim work in?

Robert Kim works in the Market Research industry.


About Robert Kim

📖 Summary

Director, Global Guest Experience @ InterContinental Hotels Group Understood customer needs and developed products and experiences that stretched across the guest journey (e.g. bedding, bath amenities, public area scent and music, employee uniforms, towels, and sustainability projects). From April 2017 to August 2020 (3 years 5 months) Atlanta, GADirector, Consumer Insights @ InterContinental Hotels Group Provided insights to mitigate risk in marketing and strategic decisions.Work included – Marketing Effectiveness (brand equity, advertising development and tracking, sponsorships), Customer Experience (guest journey, service, design, consumer benefits, innovation, brand standards), Customer Satisfaction, Brand Identity (logos, color), Mergers & Acquisitions, and Business Development (joint venture, partnerships). From October 2008 to March 2017 (8 years 6 months) Senior Manager, Consumer Insights @ ConAgra Foods Gained insight to drive marketing to diverse consumer groups – moms, kids, healthier eaters, and Hispanic consumers.Partnered with marketing, research and development, sales, analytics, and finance to grow key brands through advertising, new products, promotions, and sku optimization. From August 2007 to October 2008 (1 year 3 months) Naperville, ILManager, Consumer Insights @ ConAgra Foods Key Member of Teams that Won “Brand of Year” 2 consecutive years – Chef Boyardee and Healthy Choice Soup. From June 2005 to July 2007 (2 years 2 months) Irvine, CA and Naperville, ILPositions of increasing responsibility - Sr. Market Research Analyst through Market Research Manager @ Kraft Foods Worked in three, different divisions -- Meals, Enhancers, and Cheese.Developed new products for Athenos feta cheese, Athenos hummus, and Grey Poupon mustard.Completed 6-month rotation in analytics - leading sales forecasts and monitoring inventory.Tested advertising for Kraft Singles sliced cheese and Grey Poupon mustard. From August 2000 to May 2005 (4 years 10 months) Glenview, ILSummer Intern @ Kraft Foods Led qualitative research for new products.Received offer to join the company full-time. From May 1999 to August 1999 (4 months) Glenview, IL


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In a nutshell

Robert Kim's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

3 year(s), 5 month(s)

Robert Kim's Willingness to Change Jobs

Unlikely

Likely

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