Robert Kelly's Email Addresses & Phone Numbers

Owner @ Kelly Enterprise solution From March 2017 to October 2018 (1 year 8 months) westamptonSenior Consultant - Quality Assurance Manager @ Capco I was a QA Manager for two different projects. One was for major commercial lending client and one for a major investment firm. The clients transformed their systems. I developed a comprehensive Test Strategy...

Owner @ Kelly Enterprise solution From March 2017 to October 2018 (1 year 8 months) westamptonSenior Consultant - Quality Assurance Manager @ Capco I was a QA Manager for two different projects. One was for major commercial lending client and one for a major investment firm. The clients transformed their systems. I developed a comprehensive Test Strategy and Daily Testing Status for the project Aside from managing staff, I was responsible for providing oversight on test activities through the lifecycle of the implementation. I was also responsible for identifying process improvements, satisfying reporting requirements (for QA activities) to the senior client leadership. From December 2012 to December 2013 (1 year 1 month) greater philadelphia areaSoftware QA Lead @ Cadient Group From February 2007 to July 2008 (1 year 6 months) Lead Senior Consultant - Utilities @ Olenick Olenick & Associates is a global IT services firm that brings a quality focus to clients IT implementations and deployment initiatives. Olenick was founded in 1998 with a specific focus on software testing and quality assurance and has grown into a full service IT firm with over 200+ consultants in 2014 and operation in North America, Greater Philadelphia, Argentina, and Northern Ireland.QA Execution Team Lead – Utilities Website ConvergenceI lead a small team of QA resources in 3 locations (Chicago, Philadelphia and Belfast Ireland) with a local Energy Provider QA effort to converge 3 Energy Provider Operating Companies’ websites into a unified design and standard functionality in order to increase system reliability and customer self-service capabilities. This modernization required the redesign and rebuild of business processes and marketing programs spanning over 1200 web pages and 40 business organizational teams.Role• Leads testing activities for the testing project team• Contributes to the overall testing approach• Defines test conditions and develops test scripts and leads others with this development• Monitors test cycles and testing team progress• Identifies and escalates project level quality issues and risks• Tracks and reports status of the project and testing deliverables• Supports root cause analysis of quality issues in test projects• Identifies, describes, and mentors test analysts in appropriate testing techniques• Verifies the required test environment configurations and updates• Assists with the resolution of prioritized defects From March 2016 to February 2017 (1 year) Greater Philadelphia AreaLead Senior Consultant - Utilities @ Olenick Olenick & Associates is a global IT services firm that brings a quality focus to clients IT implementations and deployment initiatives. Olenick was founded in 1998 with a specific focus on software testing and quality assurance and has grown into a full service IT firm with over 200+ consultants in 2014 and operation in North America, Greater Philadelphia, Argentina, and Northern Ireland.QA Manager – Windows 10I lead a small team of QA resources in 2 locations (Baltimore, and Buenos Aires,Argentina) with a local Energy Provider QA effort to migration to Windows 10 for their core business software to stablize functionality in order to increase system reliability and customer self-service capabilities. This modernization requires the programs work correctly with the latest Microsoft Operating System.QA Execution Team Lead – Utilities Website EnhancementI lead a small team of QA resources in Philadelphia with a local Energy Provider QA effort to provide enhancements to a local Energy Provider Operating Company website, in enhancing design and standard functionality in order to increase system reliability and customer self-service capabilities. This modernization required the redesign and rebuild of business processes and marketing programs spanning over 1200 web pages and 40 business organizational teams.Role: QA Manager• Leads testing activities for the testing project team• Contributes to the overall testing approach• Defines test conditions and develops test scripts and leads others with this development• Monitors test cycles and testing team progress• Identifies and escalates project level quality issues and risks• Tracks and reports status of the project and testing deliverables• Supports root cause analysis of quality issues in test projects• Identifies, describes, and mentors test analysts in appropriate testing techniques• Verifies the required test environment configurations and updates• Assists with the resolution of prioritized defects From March 2016 to February 2017 (1 year) Greater Philadelphia AreaGrad Tech Program - Practice Leader @ Entech Oversees all aspects of the Grad Tech Program, both Strategy and Tactical.As the practice Lead I ensured that our Grad Tech Members employed best practices. These are Recent College grads that provide Onsite support. I Lead up a group of professionals that are driven in providing the best service and are all Top performers. The Group was comprised of local grads that are highly motivated, and talented. I provided this team continuous training and mentoring thoughout the life of the program. Responsible for directly leading a team of 12 Grad Tech Members. Responsible for developing dashboards and other methods of communication regarding QA/Test Status. Address and remedy issue escalations related to personnel, technology, performance and other topics from business and development partners Also a key member of the Entech Quality Assurance Practice Leadership. Assisted QA Practice Leader in establishing quality assurance best practices. This includes establishing metrics, applying industry best practices, and developed new tools and processes to ensure quality goals are met. Proactively provide suggestions for improvement in a diplomatic manner. Assess current trends in Software Quality and stay in a leadership position relative to these trends.Partner with development and business teams to develop and maintain high standards for testing productsAs a Key Member I played a part in ensuring that Entech advise through Business Consulting, CIO Advisory services, Project Rescue and Product Evaluation. Entech's Innovative offering include mobile strategy, cloud & virtualization solutions, and software transformation. Entech builds offerings in application development, quality assurance, and outsourcing. Entech integrate through project management, CRM integration, and e-commerce solutions. From March 2015 to March 2016 (1 year 1 month) Principal QA - QA Team Lead @ Elsevier Delivering QA/testing services and deliverables to support software releasesResponsible for improving test processes: incorporating automation, load/performance, functional testing, etc. by making testing more efficient.Responsible for indirectly leading a team of 10 test analysts.Responsible for developing dashboards and other methods of communication regarding QA/Test Status.Responsible for test script creation and execution along with defect tracking.Responsible for the performance of a vendor QA team and vendor QA deliverables.Proactively provide suggestions for improvement in a diplomatic manner.Development of test estimates.Oersee and work with vendors to ensure quality of products delivered.Assess current trends in Software Quality and stay in a leadership position relative to these trends.Partner with development and business teams to develop and maintain high standards for testing productsAddress and remedy issue escalations related to personnel, technology, performance and other topics from business and development partners From August 2014 to March 2015 (8 months) Greater Philadelphia AreaQA Manager @ Compass Healthcare Marketers • Established a QA Management Practice• Acts as implementer of new QA Process and Methods and then act as auditor to ensure compliance with QA Processes and SDLC Methodology.• Continues to perform System testing includes Functional Testing, and Regression Testing of each release.• Interacts with developers and attended meetings for status reports representing QA department. • Maintains Project Plan to maintain Minor & Major Activities of Project to finish task at specific time. • Records defects in accordance with QA best practices; i.e. with full documentation and information including reproduction steps • Develops, maintain and enforce QA operating procedures and methodologies• Documents project specifications and QA expectations for the purposes of pricing and resource allocation• Helps define project tasks, objectives and timelines From December 2013 to August 2014 (9 months) Hamilton, NJCIO Advisory Quality Management and Testing Practitioner, Senior Associate @ PwC Asset Services Client NYC NY - QA Manager - This client was transforming their client's middle and back office legacy systems with a new implementation of a proprietary middle and back office trading system. I staffed, developed and had direct management over a team of QA resources & Several SME's. Aside from managing staff, I was also responsible for providing oversight on test activities through the lifecycle of the implementation.Commercial Lending Client - Buffalo, NY -QA Manager - This client was transforming their front and back office legacy systems with a new implementation of ACBS and Capitol Streams. I staffed, developed and had direct management over a team of QA resources & Several SME's. Aside from managing staff, I was responsible for providing oversight on test activities through the lifecycle of the implementation. Major Retail Banking Client - Birmingham, AL - QA Lead - Regulatory UAT - For this implementation I oversaw testing activities where it relates to a conversion of banking platform originally developed for use in Europe and converted to adopt US Regulatory standards. I was responsible for providing oversight on test activities through the lifecycle of the implementation. I was also responsible for identifying process improvements, satisfying reporting requirements (for QA activities) to the leadership. As the QA Advisory I managed all testing efforts (integrated and User Acceptance Test) for the implementation and testing of this large bank transformation. Also as the QA Advisor I lead several internal process improvement procedures to assist the client in their day to day tasks.. From August 2011 to December 2012 (1 year 5 months) NationalProject Test Manager (Consultant) @ Sapphire Technologies - Clients: Accenture/Bank of America - Deposits Group• Responsible for testing activities including testing requirements associated with each phase of the SDLC. • I have in-depth knowledge of the defect lifecycle; leading enterprise level end-to-end system and product integration test through each phase of the SDLC across multiple business areas.• Day to Day duties include developing/managing a work breakdown structure (WBS)• Day to Day duties also include managing of cross-application/cross-enterprise system or product integration testing through subordinate Test Leads• Overall responsibility of managing executive level reporting• Responsible for leading test planning and execution activities to clients, project sizing, test strategy, test data definition, data setup, test execution, defect reporting & communication of status/metrics.• Day to Day duties also includes the management of the ALM tool for the full project lifecycle (HP Quality Center)• Provides direction and operational oversight for onshore and offshore QA staff• Ensures optimal resource allocation and utilization of distributed QA team for all QA initiatives• Develop, maintain and enforce QA operating procedures and methodologies• Acts as the second point of issue escalation beyond the project specific QA Lead and work effectively with the project team to resolve project issues• Documents project specifications and QA expectations for the purposes of pricing and resource allocation From June 2011 to August 2011 (3 months) Quality Assurance Manager @ InfoMC • Reported directly to Chief Technology Officer• Acted as implementer of new QA Process and Methods and then acted as auditor to ensure compliance with QA Processes and SDLC Methodology.• Conducted client facing QA education modules.• Wrote and executed manual test scripts based upon existing product functionality, specifications, requirements and other sources as needed. • Performed System testing includes Functional Testing, and Regression Testing of each release.• Interacted with developers and attended meetings for status reports representing QA department. • Maintained Project Plan to maintain Minor & Major Activities of Project to finish task at specific time. • Supervise day to day execution of QA team. Manage project timelines and deliverables.• Set up/Maintain the Visual Studio 2010 Test Professional ALM tool. Including training of cross functional teams.• Recorded defects in accordance with QA best practices; i.e. with full documentation and information including reproduction steps • Ensures optimal resource allocation and utilization of distributed QA team for all QA initiatives• Developed, maintain and enforce QA operating procedures and methodologies• Acted as the primary point of issue escalation work effectively with the project team to resolve project issues• Helped define project tasks, objectives and timelines From August 2010 to May 2011 (10 months) Senior Manager, Quality Assurance @ Cadient Group • Reported directly to SVP of Global Technology.• Established a QA Management Practice• Acted as implementer of new QA Process and Methods and then acted as auditor to ensure compliance with QA Processes and SDLC Methodology.• Charged with Interviewing new staff• Conducted client facing QA education modules.• Performed System testing includes Functional Testing, and Regression Testing of each release.• Interacted with developers and attended meetings for status reports representing QA department. • Maintain Project Plan to maintain Minor & Major Activities of Project to finish task at specific time. • Supervise day to day execution of QA team (6 Junior/Senior Staff). Manage project timelines and deliverables.• Record defects in accordance with QA best practices; i.e. with full documentation and information including reproduction steps • Provides On-boarding support for new QA staff• Manages US-based QA staff including performance appraisals• Provides direction and operational oversight for offshore QA staff• Ensures optimal resource allocation and utilization of distributed QA team for all QA initiatives• Develop, maintain and enforce QA operating procedures and methodologies• Acts as the second point of issue escalation beyond the project specific QA Lead and work effectively with the project team to resolve project issues• Documents project specifications and QA expectations for the purposes of pricing and resource allocation• Helps define project tasks, objectives and timelines• Manages Quality Assurance department contractor expenses and projecting upcoming resource needs. From January 2010 to August 2010 (8 months) Manager, Quality Assurance @ Cadient Group • Reported directly to SVP of Global Technology.• Established a QA Management Practice• Acted as implementer of new QA Process and Methods and then acted as auditor to ensure compliance with QA Processes and SDLC Methodology.• Charged with Interviewing new staff• Conducted client facing QA education modules.• Performed System testing includes Functional Testing, and Regression Testing of each release.• Interacted with developers and attended meetings for status reports representing QA department. • Maintain Project Plan to maintain Minor & Major Activities of Project to finish task at specific time. • Supervise day to day execution of QA team (6 Junior/Senior Staff). Manage project timelines and deliverables.• Record defects in accordance with QA best practices; i.e. with full documentation and information including reproduction steps • Provides On-boarding support for new QA staff• Manages US-based QA staff including performance appraisals• Provides direction and operational oversight for offshore QA staff• Ensures optimal resource allocation and utilization of distributed QA team for all QA initiatives• Develop, maintain and enforce QA operating procedures and methodologies• Acts as the second point of issue escalation beyond the project specific QA Lead and work effectively with the project team to resolve project issues• Documents project specifications and QA expectations for the purposes of pricing and resource allocation• Helps define project tasks, objectives and timelines• Manages Quality Assurance department contractor expenses and projecting upcoming resource needs. From July 2008 to January 2010 (1 year 7 months) Team Leader - QA Specialist @ Independent Consultant On Assignment at:Web MDMerrill LynchAccess Group• Acted as implementer of new QA Process and Methods and then acted as auditor to ensure compliance with QA Processes and RUP Methodology.• Write and execute manual test scripts based upon existing product functionality, specifications, requirements and other sources as needed. • Performed System testing includes Functional Testing, Performance Testing and Regression Testing of each release and utilized the full suite of Mercury Quality Center – Test Director• Interacted with developers and attended meetings for status reports representing QA department. • Maintain Project Plan to maintain Minor & Major Activities of Project to finish task at specific time. • Supervise day to day engagement of QA team Manage project timelines and deliverables (Within the client site).• Also supervised day to day engagement of Consultants (outside of the client site).• Provides direction and operational oversight for offshore QA staff• Record defects in accordance with QA best practices; i.e. with full documentation and information including reproduction steps From June 2006 to February 2007 (9 months) Team Leader - IV&V Specialist @ Tier Technologies Client: State of New Jersey, UI Modernization ProgramResponsibilities:• Reported directly to Managing Principal.• Acted as implementer of new QA Process and Methods and then acted as auditor to ensure compliance with QA Processes and CMMI Methodology.● Establish a comprehensive quality assurance framework, and ensure effective coordination and communication between key project stakeholders. ● Member of the team responsible for evaluating and making recommendations on the Automated Test Suite that was to be used for the project ● Member of team for continuous improvement framework for existing project management and systems integration processes, documentation templates, and review checklists and audit procedures. ● Conducted Audit of and conduct interviews of the JAD workshops with project stakeholders.● Reviewed all documented raw discovery and findings, such as Use Cases and state and transition diagrams.● Experience with industry standard tools, such as RUP and Requisite Pro.● Excellent analytical and problem solving skills.● Able to pick up business domain-specific information and vocabulary quickly and not be thrown by being introduced to unfamiliar territory.● Ability to work independently, coordinate with other members of a multidisciplinary team and adhere to project schedule, completing assigned deliverables on time.● Organized—able to manage competing priorities across multiple projects ● Has business focus, and am able to understand and articulate the impact of technology decisions on business users. From April 2004 to June 2006 (2 years 3 months) Team Leader - QA Manager @ Tier Technologies Client: State of Missouri, Comprehensive Children Services Data Warehouse ProjectResponsibilities:• Reported directly to Program Manager (PMO).• Created the Quality Assurance Plan (QAP) for the Planning Phase of this project. ● The QAP defined the Purpose, Scope and provided a definition of terms and reference of documents to be ultized. ● It provided the State with Roles and Responsibilities of each key team member throughout the Test Phase Lifecycle. ● Further described and discussed our Testing Strategy and the Test Methodologies we planned to use for the project. ● Also described the Defect Tracker we will use as well as Record Retention methods. Client: Commonwealth of Kentucky, Proposal for a New Integrated Pension Administration SolutionResponsibilities:• Reported directly to Sr Vice President, Strategic Engagements.• Was the author of the firm’s proposal in responds to the Commonwealth of Kentucky Request for Proposal (RFP). ● Provided to the firm a comprehensive Testing Phase Section of our proposal. ● Provided great detail as to how we would manage the testing process and provided a sample of our outline of what the Master Test Plan may look like. ● Described our approach for each testing level including responsibilities and metrics used to ensure we can pass to the next phase of testing. ● Provide a graphic which spoke about the Sequence and Relationship of Testing Steps and provided a narrative of each step. ● Provided a narrative and graphics on our approach to Unit Testing, Vendor Acceptance Testing, Integration, Performance, System, Acceptance, Regression and Lifecycle testing. ● Provided the Criteria for Cutover for each phase. ● Provided a high level MS Project Schedule for this phase. ● Provided detail of the tool we would use and the strategy for Problem Incident Reporting (PIR). From April 2004 to June 2006 (2 years 3 months) Senior Quality Engineer @ Hewitt Associates Conducted Internal Software test plan review and External Software test plan review to Development.● Created and documented a detailed plan to test for regression, unit, performance and validation testing on all conditions based on both business and technology requirements.● Prepared the test data to be used with the test plan, making sure it is robust enough to allow all conditions in the test plan to run. ● While monitoring the time schedule and having the data ready for the Programmer Analyst to run unit tests. ● Executed the test conditions in the test plan on schedule. ● Verified and validated that all test results match the expected results specified in the test plan. ● For unexpected results, documented them and checked whether the problem originates with the test data or the code. ● Was the Subject Matter Expert (SME) in several projects● First on team to learn the Rational Robot tool for automated testing of the web. ● Mentor and coach entire team on the use of the Rational Robot tool. ● Took the initiative and created a full suite of test cases for the client web site. ● The test cases were comprehensive and covered most artifacts found on the web. ● Once this was created, the project team used cases to test the entire web site during regression and functional testing.● Was the SME on BF query writing having taken several courses and extensive experience in query writing with SQL. ● Part of the Project Pilot Team in learning and implementing the use of quality assurance testing methodology Software Development Lifecycle (SDLC). ● Coached team on some aspects of the SDLC methodology.● Acted as and mentored several associates. ● Completed formal training for Mentoring and coaching other adults in similar roles and have had the privilege of coaching several associates to successful QA roles. From June 2001 to February 2004 (2 years 9 months) QA Analyst @ churchill and harrirman Client: Berlitz InternationalPerformed duties as a Quality Assurance Analyst for a Major Learning Center Company that is a market leader in offering international language training classes worldwide. Their LCMS (Language Center Management System) application processes student information. The application captures contact information, registration, course selection, materials, scheduling and related data.perform functional testing, regression testing and data validation on the Powerbuilder Front End and the Sybase SQL Server Back End. Responsibilities:● Created and implemented test plans, scripts and documented data errors for the development team. ● Created User Guide and Technical Guide for Web Based Management System. ● Worked closely with users and developer to create a complete assessment of web application.Client: Johnson and Johnson – Ortho-BiotechAs a Quality Assurance Analyst conducted complete analysis for the Base Business Support project. Responsibilities:● The test cases were comprehensive and covered most artifacts found on the web.● Performed Quality Assurance testing on Sales and Marketing training CD ROMS. ● Developed testing procedures, test plans and documentation of results liaison between developers and Pharmaceutical Company’s management for testing of CD ROMS. ● Performed quality control audit of CD ROM Developer's Best Practices testing procedures. ● Conducted initial analysis on testing procedures for the Pharmaceutical Company’s web site. ● Developed comprehensive test plan and associated scripts. ● The testing areas included functional technology, content validation and user acceptance (UAT). ● Also involved in project planning/management and meetings for related issues. ● Conducted and implemented testing procedures for two intranet web sites. ● The testing areas included functional technology, content validation and user acceptance. From April 1998 to May 2001 (3 years 2 months) UAT Coordinator - (Contract) @ SolomonEdwards My role for this client is as a Lead UAT Coordinator for a banking client in the area of commercial lending/loan.Responsibility includes:Prepare Test Strategy and Test PlanEnsure all testing activities are performed.Review user stories and approve them accordingly.Assist with review of defects reported by the team.Ensure all defects are logged into ALM.Ensure all test cases are created and follow the project’s standards.Ensure re-test fixed defects and closeout failed test scripts in ALM.Ensure and assist in mapping requirements to test cases.Lead and help create test cases for business/user acceptance testingManage Test execution phase by supporting the execution of test cases by business usersPrepare Test Execution report in a periodical manner and share with stakeholders during the test execution phasePrepare Test Closure summary document and obtain signoff from stakeholdersThe testing area includes both Salesforce and nCino COT Applications. Mt. Laurel, New Jersey, United StatesQuality Assurance Manager @ SDI • Established a QA Management Practice• Acted as implementer of new QA Process and Methods and then acted as auditor to ensure compliance with QA Processes and SDLC Methodology.• Continues to perform System testing includes Functional Testing, and Regression Testing of each release.• Interacted with developers and attended meetings for status reports representing QA department. • Maintained Project Plan to maintain Minor & Major Activities of Project to finish task at a specific time. • Recorded defects in accordance with QA best practices; i.e. with full documentation and information including reproduction steps • Developed, maintained and enforced QA operating procedures and methodologies• Documented project specifications and QA expectations for the purposes of pricing and resource allocation• Helped define project tasks, objectives and timelines From October 2018 to February 2020 (1 year 5 months) Bristol, Pennsylvania