Robert Hannigan - CHA's Email Addresses & Phone Numbers

📖 Summary

Seasoned hospitality professional with extensive experience in the travel industry ranging from urban primary markets to world class resorts. Specialties: Extensive experience in boutique properties, union environments, brand reflagging and property openings.General Manager Hotel Monaco Portland @ General Manager for 220 room four star property in Portland, Oregon. Responsible for overall operations of the hotel including financial performance, community relations and management of hotel operations team. From May 2015 to Present (8 months) Director of Hotel Operations, Los Angeles @ Director of Hotel Operations for Kimpton Hotels of Los Angeles and Santa Barbara. From October 2013 to May 2015 (1 year 8 months) Greater Los Angeles AreaGeneral Manager - Hotel Solamar @ General Manager for 235 room four star property in San Diego, CA. Responsible for overall operations of the hotel including financial performance, community relations and management of hotel operations team. From October 2012 to January 2014 (1 year 4 months) General Manager - 918 F Street @ Opening General Manager of LivingSocial’s 918 F Street. An experimental live events space featuring curated music, art, wellness and culinary events held in a six story brownstone located in DC’s Penn Quarter neighborhood. Developed opening operations, primary sales and social media strategies. Responsible for overall operations of the building including sales & financial performance, social media, community relations and management of staff, vendors and culinary consultant partner VSLS LLC. From February 2012 to August 2012 (7 months) General Manager - Monaco Alexandria @ General Manager for 241 room four star property in Alexandria, VA rated # 1 on TripAdvisor.com. Responsible for overall operations of the hotel including financial performance, community relations and management of hotel operations team. Lead role in shaping revenue, sales strategies and social media efforts of hotel. Mentor and support staff of ten department heads and fifteen managers with 125 direct and indirect reports. From July 2010 to March 2012 (1 year 9 months) General Manager - Morrison House @ General Manager of 45 room four star property in Alexandria, VA named to Conde Nast's ‘Gold List of Best Hotels in the World’ five years running. Responsible for overall operations of the hotel including financial performance, community relations and management of hotel operations team. Managed and developed staff of three Department Heads and 25 direct and indirect reports. From November 2008 to July 2010 (1 year 9 months) Assistant General Manager - Monaco Alexandria @ Assistant General Manager for opening team of 241 room four star property in Alexandria, VA. Directed overall operations of Front Office, Housekeeping, Engineering and Rooms Service Departments. Managed staff of five department heads and fifteen managers with 125 direct and indirect reports. Developed and introduced primary operations standards for the property including service recovery training, manager on duty procedures and property inspection process. Responsible for community relations including special events and corporate giving. From November 2007 to November 2008 (1 year 1 month) Assistant General Manager - Hotel Palomar DC @ Assistant General Manager of 335 room four star property in Washington DC’s Dupont Circle neighborhood. Responsible for overall hotel operations of Front Office, Housekeeping, Room Service and Security Departments. Directed staff of four Department Heads and 140 direct and indirect reports. Developed and introduced primary operations training standards for all hotel departments, with the training guide later rolled out to all DC/VA area Kimpton Hotels as a Best Practice. Created duty manager reporting, service recovery procedures and property inspection process. From May 2007 to December 2007 (8 months) Director of Operations @ Director of Operations for 316 room four star property named as one of the ‘Top 15 New Hotels to Watch’ worldwide by Travel and Leisure Magazine. Responsible for overall operations of Front Office, Housekeeping, Engineering and Security Departments. Directed staff of five Department Heads and 15 Managers with 160 direct and indirect reports. Accountable for hiring, training and continued development of staff in a union environment. Developed and introduced primary operations standards for the property including new manager training and procedures, service recovery and customer service training for all associates. Served as on-site IT manager for property, overseeing all technology systems of hotel. Hotel point of contact for $70 million renovation of property, coordinating renovation construction between general contractor and hotel. From 2005 to 2007 (2 years) Director of Front Office @ Senior manager for front of house operations of # 1 rated property in W brand. Leader of guest services team ranked first in Guest Satisfaction, RevPAR and ADR among all W Hotels worldwide. Directed staff of five managers and 25 desk agents, concierges and bellmen. Accountable for hiring, training and continued development of staff in a union environment. Certified W brand trainer focused upon developing customer service and conflict resolution skills in new and existing employees. Certified Behavioral Interviewer trained in identifying and matching ideal candidate/position relationships. Created Talent Mentor Program focused upon nurturing and developing line level staff into future hotel leadership. Program was identified as a W brand Best Practice and introduced to all W Hotels worldwide. Six Sigma Green Belt trained in process efficiency and defect reduction. Team Leader on multiple projects designed to improve service, productivity and reduce costs through Six Sigma philosophy. From 2002 to 2005 (3 years) Sales Consultant @ Sales professional for nation’s fourth largest telecommunications company employing consultative sales techniques to consistently achieve 150%-200% of quota in an aggressive sales environment. Maintained standing of top 5% of revenue producers in company nationwide. From May 2000 to October 2001 (1 year 6 months) Conference Services Manager @ Senior Manager responsible for planning, coordination and management of all social and business groups, events and conferences on hotel property and four condominium associations. Accountable for the hiring, training and development of hotel F&B staff of thirty-five. Assisted Sales team in the representation of Aspen and Colorado tourism at consumer and industry trade shows and seminars across the United States. From October 1996 to May 2000 (3 years 8 months) Operations Manager @ Director of three condominium associations and 120 condominium units in Aspen area. Directed daily operations of properties including management of staff, coordination of daily schedules and events. Responsible for the hiring, training and development of property management staff of 50. From May 1994 to October 1996 (2 years 6 months) BA, English / History @ University of Rhode Island From 1989 to 1992 Robert Hannigan - CHA is skilled in: Six Sigma Green Belt, Certified Guest Services Trainer, Alexandria Chamber of Commerce Board Member, Conversational Spanish, Hospitality, Tourism, Hospitality Industry, Online Travel, Hotels, Resorts, Business Travel, Hotel Management, Hospitality Management, Yield Management, Pre-opening