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Robert Dobson

Director, Workforce Management @ InterContinental Hotels Group

Robert Dobson Contact Details

West Jordan, Utah, United States
Director, Workforce Management @ InterContinental Hotels Group
Staff Sergeant @ Utah Army National Guard
Director of Resource Planning @ IHG
Bachelor @ University of Utah

Experienced leader at balancing Revenue delivery, Service Levels, and Cost KPIs with a complete understanding of how these impact Call Center Operational Teams and Employee Engagement. Skilled at process improvement focusing root cause analysis and providing Actionable Insights improving performance within the contact center. Experienced leader in change management and employee engagement. Driven and results oriented contact 

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