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Rob Taylor

Cloud Architect

Using DevOps to build the future

Washington D.C. Metro Area

Section title

Rob Taylor's Email Addresses & Phone Numbers

Rob Taylor's Work Experience

C2S Consulting Group

Cloud Architect

November 2015 to Present

Quayside Technologies, Inc.

IT Operations Manager

November 2013 to Present

Earth Networks

Senior Systems Admin

February 2015 to November 2015

Rob Taylor's Education

The University of New Mexico - Robert O. Anderson School of Management

B.B.A. Management Information Systems

1988 to 1994

University of Wales, Swansea - School of Business and Economics

Information Technology

1992 to 1993

About Rob Taylor's Current Company

C2S Consulting Group

Collaborate with customers to develop strategies and solutions that allow them to realize the benefits of the cloud. Work with customers, partners, and C2S team members to craft highly scalable, flexible and resilient cloud architectures that address customer business needs and accelerate the adoption of AWS services. Design new cloud environments and provide guidance regarding best practices...

About Rob Taylor

đź“– Summary

Accomplished IT professional who undertakes complex challenges and succeeds by combining technical experience with business background to design and deliver effective solutions. Drives success by listening to customers and building consensus around business challenges and shaping planning and strategy to achieve positive results. Proven skills in IT operations & support, infrastructure projects, solution design, project management, strategic planning and technical training.Cloud Architect @ Collaborate with customers to develop strategies and solutions that allow them to realize the benefits of the cloud. Work with customers, partners, and C2S team members to craft highly scalable, flexible and resilient cloud architectures that address customer business needs and accelerate the adoption of AWS services. Design new cloud environments and provide guidance regarding best practices for application deployment and migration. Help customers manage planning and development requirements to setup new and migrate existing applications to AWS. Translate business and system requirements into an architecture and design that serves as the blueprint for the solution to be built. Develop conceptual system designs and implementation strategies to use for more detailed design and evaluating long-term implications of design choices. From November 2015 to Present (2 months) IT Operations Manager @ Building a new consulting firm from the ground up to help small to medium sized businesses achieve their goals. Provide guidance and support to help our customers turn their IT visions into a reality. From November 2013 to Present (2 years 2 months) Senior Systems Admin @ Work on Cloud Admin team to deploy all production systems and updates. Manage and maintain Windows servers, operating systems, network configurations, and software applications in Amazon Web Services (AWS). Deploy upgrades and new systems with a high reliability approach as part of continuous improvement strategy using Agile process. Update and create knowledge-base articles, run books, and troubleshooting guides. Work on virtual teams to debug and deploy new applications. Provide BuildMaster support, training and guidance to Engineering team. Administer and monitor system availability and performance tools using solutions like Pingdom and PRTG. Create custom scripts to monitor Pulse API & GIV Radar System using Pingdom API. Setup and administer SnapLogic environments including GroundPlex servers and integration services (e.g. FTP). Convert old physical servers to virtual machines using VMware. Manage project planning and hands on work to upgrade corporate office AD from 2008 to 2012 R2. Assist NOC in resolving production issues and general troubleshooting. Part of on-call rotation 1 week each month. Troubleshoot and resolve complex problems. From February 2015 to November 2015 (10 months) Training Services Manager @ Create and execute new training programs and strategies to educate customers and employees. Collaborate with customers to define and deliver custom training curriculum to educate faculty and staff regarding EchoSystem best practices, product usage and features. Provide on-site and/or remote training services to meet the unique training requirements of each customer. Deliver single and mulit-day training sessions designed to address training gaps and requirements for customers. • Create detailed training materials and product documentation to support EchoSystem training projects and new SaaS solution (Active Learning Platform). Document new features and changes in software development sprints. • Identify and document feature requests on behalf of customers and submit to product team for consideration. • Provide strategic planning consultation services for larger customers looking to expand their implementations. • Host first ever re-seller conference at Echo360 headquarters and provide remote training and testing to international re-sellers as part of new re-seller certification program. Created formal certification business plan. From May 2013 to November 2014 (1 year 7 months) Deployment Manager @ Establish customer-centric vision for managing deployment business and create processes for monitoring and managing customer engagements. Manage and support numerous customer deployments simultaneously. Collaborate with Echo360 customers to create successful EchoSystem implementations. Provide consultative services to prepare customer’s project team and environment for installation of Echo360 application software and hardware. Work closely with academic and support (IT, Audio/Visual, etc.) departments to provide training and technical support during the deployment. Consult with customers to gather requirements and propose solutions including classroom configuration, IT back-end systems, Network Security, Single Sign-on, LDAP, AV integration, content publishing to LMS (e.g. Blackboard). • Develop and test custom configurations for deploying the EchoSystem on a Windows Server Fail-over Cluster to meet needs of enterprise customers looking to extend redundancy and availability of their implementations. • Create first ever EchoSystem Reference Architecture to educate customers regarding requirements and options for scaling EchoSystem for future growth. • Develop and test new product prototype (Echo System Client) to allow instructional staff to monitor and manage active recordings in the classroom. Provide all product management and QA functions while managing project. • Member of User Exchange Project: A unique research study where customers were observed and recorded while performing a list of tasks using the Ad-Hoc Interface. The goal was to gain a deeper understanding of how customers interacted with Echo360 products and determine how they could be modified to be more useful and intuitive. Data was gathered during onsite visits with customers and findings were presented to the product team. From February 2008 to April 2013 (5 years 3 months) System Engineer - Contract Position @ Provide guidance and technical support while managing an FTP migration project. Mainframe based FTP connections for vendors and customers required migration to a new Secure FTP (SFTP) server using openssh on RHEL. Assist in the identification, coordination, migration and testing of all SFTP connections. Automate data transfers and data archiving through the use of PERL scripts. Help establish standardized approach for configuring migrated SFTP connections and server configurations to meet security & HIPPA standards. Create MS SQL database to track and organize all vendor/customer/internal contacts responsible for day-to-day support of FTP based data operations. From April 2007 to July 2007 (4 months) Disaster Recovery Analyst - Contract Position @ Create and update IT System and Application Disaster Recovery (DR) and DR Test Plans. Conduct recovery tests within test network using VMware ESX and Tivoli Storage Manager. Validate and update procedures for recovering production servers from backup tape and ensuring recovered applications passed functionality tests. Create and configure virtual machines for DR plan testing and documentation. Maintain project schedule and create application documentation matrix to identify outdated and redundant Disaster Recovery documents. Provide constructive feedback regarding DR processes to CoBank technical support teams and identify areas for improvement regarding DR planning. From December 2006 to March 2007 (4 months) IT Director @ Lead Beacon Medical Services IT department to support all aspects of IT operations including: IP communications, project management, help desk, provisioning, security, vendor management, partner communications, disaster recovery, systems documentation, enterprise application support, network performance, systems monitoring, web page development, enterprise reporting, VPN & firewall management and strategic planning. Mentored and trained all IT staff. Managed migration of all systems and infrastructure to new office location including: a new B2B VPN tunnel, data/voice network, CISCO VOIP system and customer support call center. Manage all IT staff and functions. From October 2005 to September 2006 (1 year) Systems Engineer @ Deliver IT management and support for Timminco’s Aurora site including all data and voice infrastructure (e.g. LAN, WAN, VPN, Firewall, E-Mail, Telco…etc). Provide application and database administration support for MS SQL Server and Access databases. Create and document IT procedures to improve IT efficiency and effectiveness. Manage IT projects and operations via virtual teams and external vendors. Direct and train local IT staff to ensure IT systems availability and timely response to user issues and requests. Establish security protocols and IT support guidelines for all Timminco sites. From December 2004 to September 2005 (10 months) Senior Consultant @ Plan, manage and execute VMware installation, deployment and consolidation projects for clients including server and workstation migration and configuration. Perform migrations from physical Windows NT, Windows 2000 & 2003 Server systems to ESX server virtual machines using P2V (Physical to Virtual) tools. Provide pre-sales support for clients considering virtualization and/or large server migration projects. Provide VMware planning, training and technical support. Assess and test P2V migration tools and document findings regarding functionality and performance. From April 2004 to November 2004 (8 months) IT Technical Director @ Serve as technical advisor to CIO and provide leadership regarding IT operations & technology usage. Lead CRM Project culminating in successful Siebel implementation. Negotiate UUNET ISP agreements for all SBS locations. Manage engineering testing systems consolidation project utilizing VMware. Migrate servers and workstations to improve redundancy, performance and availability of engineering development systems. Design, test, and deploy Active Directory for all SBS sites. Manage and support all aspects of roll-out including training of staff, procurement and installation of hardware, software, migration tools, DNS Design….etc. Work closely with IT Operations Manager on support strategies, enterprise security, IT policies and procedures and performance optimization. From June 2000 to March 2004 (3 years 10 months) Project Manager @ Manage and support high priority IT projects including company-wide firewall/VPN roll-out, enterprise messaging migration and GSA schedule certification. Work extensively with external vendors to negotiate service contracts and optimize integration of strategic technologies. Assist in the hiring, management and development of IT staff. Play critical role in shaping IT operations strategy and policy definition. Directly support and manage the conversion of all SBS sites to Microsoft Exchange Server. Manage technical aspects of web projects including technology selection, performance requirements, monitoring, troubleshooting, issue resolution, DNS changes and partner/contractor management. Manage local LAN and provided remote support to other SBS sites regarding Firewall, Internet connectivity and network issues. From May 1999 to June 2000 (1 year 2 months) Network Systems Engineer @ Implement IT policies and solutions to enhance Goldmine sales information system performance and reliability. Create custom queries & reports for SBS Sales management. Support remote users and sites via phone, documentation and on-site support. Manage the merging and cleanup of several enterprise wide databases. Improve Goldmine database ROI for entire company while saving money by implementing Internet based dB synchronization. Hire, Train and supervise Sales Support Specialist. Install and configure corporate FTP, WEB & VPN servers to support sales/support initiatives and contract requirements. Provide day-to-day tech support to corporate staff and management. From June 1998 to May 1999 (1 year) Systems Engineer @ Provide network planning and support to over thirty small businesses and organizations located in Albuquerque and around the state of New Mexico. Services Provided: Needs analysis, network design, consultation (operating systems and hardware, network topology, connectivity to remote systems), and determination of application software. Additional services included installation and configuration of application software, assistance in the determination of ongoing maintenance requirements, technical support for ongoing networking requirements, determination of training requirements for staff and creation of training & support documentation. From July 1997 to June 1998 (1 year) LAN Lead @ Started as LAN Admin. & promoted to LAN Lead in fast paced 24/7 Call Center. Responsibilities: Work with project managers to develop and implement IT application solutions to support all Chandler call center projects. Order, install, reconfigure, maintain, troubleshoot, upgrade and optimize client and server hardware in a 1000+ node environment. Administer Windows NT Domain & troubleshoot LAN/Project issues. Provide technical support & training to center staff, team members & other CCS sites. Conduct equipment reviews and staffing interviews. Create documentation & technical solutions both individually and within small focus groups to support business objectives. From September 1995 to May 1997 (1 year 9 months) LAN Lead @ Primary Duties: Maintain, troubleshoot, upgrade, document and optimize LAN hardware and resolve connectivity issues. Install, maintain and back up all Novell production servers. Train call center IS support team on PC hardware and server maintenance. Lead technical effort to convert customer service call center to outbound sales center including cabling, network redesign and platform upgrade and application implementation. Design and implement special project solutions using peer to peer network (J.P. Morgan & VideoPhone). Manage IS team and help develop individual communication and technical skills. Provide weekly reports to operations management team. Serve as team lead on Help Desk focus group to improve customer service. Test and install all new production applications. Create diagnostic programs to assist in IP address allocation and management. Create technical documentation for LAN administration. From December 1994 to September 1995 (10 months) Operations Intern @ Internship scope: Learn all there is to know about MCI call center operations management and support via a fast paced “sink or swim” training program. Formal and informal training was a regular part of the six month program. Much of the training focused on Windows NT and how it would best fit the changing needs of all MCI call centers. Trained and met regularly with 6 other interns to identify support issues and opportunities and provide recommendations to management. Gained understanding of MCI business from operations management perspective experiencing first hand all functions, roles, positions and processes within the MCI call center environment. Education covered both technical and management skills development. Emphasis was placed on appreciating the obstacles and opportunities of each position through shadowing and on the job experience. Full salary was paid during Internship. From June 1994 to December 1994 (7 months) LAN Technician @ Provide technical support and training to staff, solve networked hardware and software problems, create and maintain project databases, install software upgrades, create and maintain system backups and assemble and configure new computer systems. Work on special project to reformat UNM Press product catalog data for sharing on University of New Mexico GOPHER Server. Assist all users with normal day-to-day support issues. From August 1993 to June 1994 (11 months) Administrative Staff Assistant (Co-Op) @ Provide technical and administrative support to Engineering and ETS staff. Create and maintain training database for Engineering Staff, identify solutions to improve support, organize Local Signature Award Program, conduct research regarding implementation of compressed work week (4 10s), team leader of Intern Quality Program, create & review operational procedures & coordinate the review of new procedures. Track and communicate the Operation Readiness Review Punch-list within the Engineering department. From May 1991 to December 1991 (8 months) B.B.A., Management Information Systems @ The University of New Mexico - Robert O. Anderson School of Management From 1988 to 1994 Information Technology @ University of Wales, Swansea - School of Business and Economics From 1992 to 1993 Rob Taylor is skilled in: Troubleshooting, SaaS, Integration, Amazon Web Services (AWS), Enterprise Software, Networking, Salesforce.com, Vendor Management, Strategic Planning, Servers, Software Documentation, Disaster Recovery, Security, Technical Support, CRM


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Frequently Asked Questions about Rob Taylor

What company does Rob Taylor work for?

Rob Taylor works for C2S Consulting Group


What is Rob Taylor's role at C2S Consulting Group?

Rob Taylor is Cloud Architect


What is Rob Taylor's personal email address?

Rob Taylor's personal email address is r****[email protected]


What is Rob Taylor's business email address?

Rob Taylor's business email addresses are not available


What is Rob Taylor's Phone Number?

Rob Taylor's phone (206) ***-*404


What industry does Rob Taylor work in?

Rob Taylor works in the Information Technology and Services industry.


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Rob Taylor's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

1 year(s), 3 month(s)

Rob Taylor's Willingness to Change Jobs

Unlikely

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