Rob Fell's Email Addresses & Phone Numbers

📖 Summary

Internationally experienced, highly technologically and commercially astute with experience across multiple industries (eCommerce, Finance, Gambling, Gaming, Casino, Automotive, Logistics/Supply Chain & Public Sector) acting as a bridge between business (marketing, brand, P&L) and technology (Development, Infrastructure) - most recently involved in Gambling/Gaming across multiple omni-channel products, various technologies with a web and increasingly mobile/tablet product delivery focus. Heavily involved in implementation of Scrum across dispersed & co-located development teams and Agile rollout across wider organisations. Happy to get hands dirty and work on technical solutions and architecture with development and infrastructure teams. - 8+ years experience - Product Management & Product Ownership (in Scrum/Agile environments) - 10+ years experience - Online/Offline Operations Management - 10+ years experience - Project Management (Agile/Scrum/Lean(5S/Six Sigma)/PRINCE2) - 6+ years experience - Change Management - 7+ years experience - MI & BI Solutions Also experienced in: - P&L Management - Business Process Management - Delivering Training Programmes - Coaching/Mentoring - Procurement - Compliance/Governance/Regulation Specialties: Management, Leadership, PRINCE2, Research, Analysis, Reporting, Telco, ICS, Business Development, CRM, Back Office, Middle Office, Compliance, Governance, SQL, Testing, UAT, ITIL, GAP Analysis, Business Analyst, Data, Hyperion, Qlikview, HTML, CSS, JavaScript, Six Sigma, PMBOK, Agile, Scrum, Profit & Loss, Product, Operations, Change, Succession, Mobile, Business Intelligence, MS SQL Server, SSRS, mobile, tablet, change, GTM, Google Analytics, JIRA, Confluence, Version One, Sharepoint, Salesforce, RemedyForce, Public Speaking, Communication, Casino, Online Gaming, Slots, Sports Betting, Product Owner, solutions, MVC, architecture, product road map, social gaming, optimisationProduct Owner @ Building a great product with this exciting startup... the link between the business and technology - Building an awesome internal facing back office, public facing client-side portals and a public API to serve alongside the native mobile apps. Defining and building unique wallet and bespoke bonus engine using learnings from gambling/gaming - Implementation of a light-touch Agile (Scrum & Kanban) framework to support the ability to move as fast as possible & allow for continuous deployment plus add some stability where it makes sense along the way In my spare time: ... defining CRM solution and integrating with Salesforce, defining reporting & KPIs, writing SQL queries, creating Tableau dashboards, building out JIRA flows and process, defining support queues, configuring Zendesk routing and contextual KB, creating the internal wiki, doing wireframes, learning a bit of php/Js, incident management, on call support, release management, QA, drawing pictures on whiteboards, using lots of post-it notes, recruiting From September 2015 to Present (4 months) Head of Product @ Heading up web & mobile product teams across Gala Coral Interactive brands to improve the quality & breadth of product, time to market and delivery of new opportunities and product innovation. Focusing on customer experience, user journeys to increase KPIs across all sections of the funnel, adoption of real-time marketing tools and best in class e-commerce practices Responsible for product strategy & roadmaps in-conjunction with business owners through cross-functional and departmental relationships Managing local and dispersed teams of Product Managers & Developers (including Native iOS, Native Android, HTML5, Javascript, Java, PHP and QA developers) working with Scrum methodologies both improving the current app offering and creation/deployment of brand new apps through full Agile SDLC (rapid prototyping, evolutionary development and continuous improvement) Driving force behind the transformation and optimisation of product management and product development processes through continued roll-out of Agile methodologies From November 2014 to July 2015 (9 months) Head of Mobile Product Development @ Heading up Mobile Product Management, Application Development and Delivery for Bingo, Casino, Games, Live Casino, Poker & Sport across multiple brands and multiple geographic jurisdictions. Focusing on customer experience, user journeys to increase KPIs across all sections of the funnel, adoption of real-time marketing tools and best in class e-commerce practices Responsible for mobile strategy, roadmap management, acting as a bridge between the business and technology worlds combined with having a passion for what the customer needs, alongside management of development teams Managing local and dispersed teams of developers (including Native iOS, Native Android, HTML5, Javascript, Java, PHP and QA developers) working with Scrum methodologies both improving the current app offering and creation/deployment of brand new apps through full Agile SDLC (rapid prototyping, evolutionary development and continuous improvement) Led the implementation of Scrum & advocate of all things Agile (Initially Casino Product & Operations Manager) From January 2014 to July 2015 (1 year 7 months) Product Owner & Operations Manager @ Product Owner & Operations Management of Paddy Power Live Casino & Paddy Power Bingo mobile, tablet and desktop offerings serving the UK and Irish markets Successful delivery of new to market mobile and web product: - Launch of PP Bingo mobile product on iOS & Android - Relaunch of PP Bingo web product - Launch of PP Live Casino mobile product on iOS - Relaunch of PP Live Casino web product & migration to new supplier Support to Operations & Product initiatives to allow successful launch of PP Casino, Games and Bingo products in the Italian market Responsible for wider eGaming & pp.com Operations Process/Reporting/Management Information initiatives Agile/Scrum implementation From July 2011 to December 2013 (2 years 6 months) Project Manager @ Financial Services Project Management (Contract) Implementation of process change, system change, regulatory requirement change and change to ways of working From January 2010 to June 2011 (1 year 6 months) Operations Manager @ E-Commerce Operations Manager/Project Manager - Man management of team of 25 - Controlling & managing physical and e-commerce processes - Account Management for key accounts - Data Analysis/Reporting/Modelling - Led Implementation of Lean (6 Sigma) across Ops & Production teams - Introduction of NPS - Project management of: - Onsite & IT Process/procedure change - a sector transforming friction-less ERP/workflow operational processes - System change & pricing intelligence (introduced new CRM/stock management) - E-commerce pre-purchase of product - Report automation (LogiXML implementation) - Health & Safety process overhaul From May 2008 to November 2009 (1 year 7 months) Army Officer @ Commissioned Officer - Royal Corps of Signals IT Project/Programme Management - systems deployment including HQ Infrastructure, Satellite, Trunk & Radio Communications including responsibility for: - Multi-national secure/insecure communication systems - Data centre management - IT Operations management - Cryptographic material custodian Man-management responsibility for up to 200 soldiers (including training, welfare, career progression) Completed roles as: - Regimental Training Officer - Squadron 2ic - Signals Troop Commander - Infantry Platoon Commander From 2003 to 2008 (5 years) Master of Business Administration (MBA), Technology Management @ The Open University From 2015 to 2018 2:1, BA (Hons) Leadership & Management @ The Open University From 2004 to 2008 Royal Signals - Troop Commanders Course @ Defence College of Communication & Information Systems (DCCIS) From 2005 to 2006 CC043, Commissioning Course @ Royal Military Academy Sandhurst From 2004 to 2005 Royal Grammar School, High Wycombe From 1995 to 2001 Rob Fell is skilled in: Agile Methodologies, E-commerce, Product Management, Business Intelligence, Business Analysis, Business Process, Project Management, Management, ITIL, Mobile Devices, Operations Management, Project Delivery, Online Gaming, Analysis, Gambling