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Rik Reppe

The Alchemist

The Alchemist

Los Angeles Metropolitan Area

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Rik Reppe's Email Addresses & Phone Numbers

Rik Reppe's Work Experience

Experience Alchemists

The Alchemist

Greater Los Angeles

ChemDirect, Inc.


November 2019 to June 2020

Greater Los Angeles Area


West Coast Leader - PwC's Experience Center

January 2017 to October 2019

Greater Los Angeles Area

Rik Reppe's Education

University of Arizona

M.S., Economics

University of Southern California

Bachelor of Arts - BA, Theatre/Theater

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52% Left Brained
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About Rik Reppe's Current Company

Experience Alchemists

Frequently Asked Questions about Rik Reppe

What company does Rik Reppe work for?

Rik Reppe works for Experience Alchemists

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Rik Reppe works in the Management Consulting industry.

About Rik Reppe

📖 Summary

The Alchemist @ Experience Alchemists Greater Los AngelesAdvisor @ ChemDirect, Inc. From November 2019 to June 2020 (8 months) Greater Los Angeles AreaWest Coast Leader - PwC's Experience Center @ PwC With success in the Eastern and Central regions of the country, PwC's Experience Center tapped me to open and run our West Coast EC. In this role, along with the basic EC capabilities, I was afforded the opportunity to build out our market differentiators within the digital space: bringing digital components into physical environments to fundamentally change the environment; the consumption of services provided by AI, V/A/MR, RPA, robotics, etc; playing a role in the development of PwC's Business/eXperience/Technology (BXT) method of working; and workplace of the future. From January 2017 to October 2019 (2 years 10 months) Greater Los Angeles AreaFounding Partner - PwC's Experience Center @ PwC Along with leading PwC's Customer Experience practice globally, I was given the opportunity to be on of five founding partners for our hybrid Agency-Consultancy, PwC's Experience Center. In this role I helped integrate the capabilities of a leading digital creative agency with PwC's existing customer experience practice. This allowed me to be on the ground floor of the firm's foray into creating entirely new service offerings that allowed us to apply the experience strategy rigor of a consultancy with the creativity and imagination of a digital agency. From September 2014 to December 2017 (3 years 4 months) Greater Minneapolis-St. Paul AreaGlobal Leader -Customer Experience @ PwC As the Global Leader of PwC's Customer Experience Practice I led the firm's efforts in standardizing our approach to developing customer experience strategies to provide greater ability to serve our clients across the PwC network of firms. In this role I led a team of 1000+ professionals worldwide. My team created a network wide methodology, approach, and set of tools (journey mapping, persona development, analytics and strategy briefs). From July 2014 to February 2017 (2 years 8 months) Greater Minneapolis-St. Paul AreaUS Leader - Customer Experience @ PwC Arriving via an acquisition, I was offered the opportunity to help PwC design, build and run its US customer experience practice. This included recruiting and training a team of 100+ at its peak and then coordinating across the firm as we expanded the practice across multiple business units. I was a creator and leader of PwC's offering to place a value on experience in general and customer interaction points in particular. From November 2010 to July 2014 (3 years 9 months) Greater Minneapolis-St. Paul AreaDirector Customer Experience & Customer Analytics @ Diamond Management & Technology Consultants At Diamond, I was a leader of our customer experience & analytics practice. I developed Diamond's approach to placing hard economic value on the amorphous thing called "experience", and built out our quantitative and qualitative research capabilities for digital strategies working in industries as far flung as security, insurance and airlines. From September 2006 to November 2010 (4 years 3 months) Greater Minneapolis-St. Paul Area

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In a nutshell

Rik Reppe's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

2 year(s), 11 month(s)

Rik Reppe's Willingness to Change Jobs



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