Senior Customer Success Consultant @ Sr. Customer Success Consultant for a global online learning company. Responsibilities include pre and post sales activities, strategic consulting and program implementation for Fortune 1000 global organizations. My role encompasses program planning and design tied to organizational imperatives and business goals; deployment solution planning to maximize technology and infrastructure features; marketing and communication strategy planning and execution; measurement consulting through business impact. Awarded North America Consultant of the year in 2011. From February 2004 to Present (11 years 9 months) Sr. Learning Consultant @ Supported global and regional elearning implementations. Worked with fourtune 500 clients throughout the tri-state area. Drove usage, and shared best practices on how to implement and sustain an elearning deployment. From October 2000 to February 2004 (3 years 5 months) Regional Account Manager @ Account Manager for AM100 law firms in NYC that were going through migrations and upgrades. Customized ILC training, floor support and custom documentation From January 1995 to October 2000 (5 years 10 months) Director of Administration @ Reported to the Vice President of Sales for this privately held, data processing, consulting services company. Based out of the corporate office in New York City, responsibilities included the management of the New Jersey and North Carolina offices. Managed a sales and recruiting staff. Responsible for coordinating over 200 data processing contractors. From December 1993 to November 1995 (2 years) Professional Services Sales Manager @ Northeast focal point for the sales and marketing of Professional Services, which consisted of training and consulting services. Customer base included Government, Financial, Insurance, Legal, Education, Medical, Manufacturing, Non-profit organization, Advertising, Media and Retail accounts. Accomplishments included generating over $6 million in revenue for Professional Services. From January 1985 to September 1992 (7 years 9 months) Support Manager @ Managed a business unit consultants supporting sales representatives in the State and Local Government, Education and Medical verticals. This support comprised of pre and post sales and marketing activities and the delivery of consulting services in the markets described above. From January 1985 to December 1986 (2 years) Senior Analyst @ Delivered pre and post sales implementation support for Wang Data Processing and Office System products and related applications in the field. Project manager for all facets of pre and post sales activities for the NYC Board of Education and all NYC colleges and universities. From October 1981 to July 1984 (2 years 10 months)

Business Administration @ Brooklyn College From 1977 to 1981 Ricki Hagerty is skilled in: E-learning, Blended Learning, Consultation, Strategic Communications, Goal Development, Performance Measurement, Learning Management, Strategic Planning, Market Planning, Advisor, Training Needs Analysis, online learning best..., Performance Consulting, Training ROI, Learning Management..., Leadership, E-Learning, Instructional Design, SCORM, Strategy, Mobile Learning, Adult Education, Training, Performance Management, Captivate, Needs Analysis, Talent Management, ADDIE, Consulting