Rick Rivera’s Email & Phone

Rick Rivera Contact Details

Miami/Fort Lauderdale Area
Director @ Qology Direct
Customer Care Workforce Management Leader @ The Home Depot
Contact Center Director @ Donnelly Communications, Inc.
@ Drake College of Business - New York

Twenty plus years leadership experience with a strong emphasis in the areas of Quality & Productivity, Training, Contact Center Operations, and Workforce (Resource) Management and Planning. This includes building an all-star supporting cast, leading by example, and designing processes to meet customer needs. My key strengths include: •Customer Focus. Seeks first-hand customer information to champion improvements. •Driving 

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