Consultant: Business Analyst CRM & Event-Driven Marketing @ From March 2015 to June 2015 (4 months) NetherlandsRunner @ From April 2014 to December 2014 (9 months) Greater New York City AreaInformation Analyst @ From December 2013 to March 2014 (4 months) AmsterdamBusiness Analyst @ From June 2012 to November 2013 (1 year 6 months) The HagueBusiness Analyst @ From 2012 to 2013 (1 year) Member, Tooling Working Group, Netherlands chapter @ From February 2011 to December 2012 (1 year 11 months) NetherlandsConsultant: Business Analyst (for ADCE) @ From August 2011 to December 2011 (5 months) Amsterdam Area, NetherlandsConsultant: Business Analyst (FX Strategy) @ From March 2011 to August 2011 (6 months) Amsterdam Area, NetherlandsConsultant: Business Analyst (Mobile Banking, Security) @ From December 2010 to February 2011 (3 months) Consultant: Senior Implementation Consultant, eXimius (Belgium) @ From April 2010 to November 2010 (8 months) Mechelen, BelgiumConsultant: Infrastructure Project Manager (Tango) @ From August 2008 to December 2008 (5 months) Consultant: Business Analyst (Siebel) @ From April 2008 to May 2008 (2 months) Utrecht Area, NetherlandsConsultant: Business Analyst @ From February 2008 to April 2008 (3 months) Utrecht Area, NetherlandsConsultant: Business Analyst (Siebel 7.8) @ From January 2008 to April 2008 (4 months) Utrecht Area, NetherlandsConsultant: Business Analyst (Siebel 7.8) @ From October 2007 to December 2007 (3 months) CRM Consultant (a/o Siebel) @ From 1995 to December 2006 (11 years) Project Manager, Business Analyst and Consultant @ From September 1986 to December 2006 (20 years 4 months) Project Manager, Business Analyst and Consultant @ From September 1986 to March 2000 (13 years 7 months) Systems Engineer @ From August 1986 to September 1986 (2 months) Amsterdam Area, Netherlands

Salesforce @ Circle of CRM In-house training From 2014 to 2014 Java (update), XML @ Circle of CRM In-house training From 2014 to 2014 Siebel 8 Configuration, Siebel Tools @ Circle of CRM in-house training From 2014 to 2014 ISTQB @ Improve QS From 2011 to 2011 Governance @ In-house with client From 2011 to 2011 Human Information Processing @ Open Universiteit Nederland From 2011 to 2011 J2EE, Java @ Circle of CRM in-house training From 2010 to 2010 Solvency II @ GUTSS (Solvency2.biz) From 2010 to 2010 CMMi for Development @ KZA From 2010 to 2010 Agile & Prince2 @ Qwerycademy From 2010 to 2010 eXimius 5.2 upgrade and functionality @ Thomson Reuters (in-company) From 2010 to 2010 .NET, VB, C# @ Circle of CRM From 2009 to 2010 PeopleTools I, II @ Oracle University From 2009 to 2010 Prince2 Foundation certified, Prince2 (2009 version) @ ICT Partners (Prince2) From 2009 to 2009 Oracle BI 10g Analytics (OBI EE), Siebel 8 New Features (2009), Siebel 7 Appl Adm Fund (2008) @ Oracle University From 2008 to 2009 RCP, Customer Relationship Management @ Beeckestijn Business School From 2007 to 2008 Siebel 7 Certified Business Analyst, Siebel 7 Core Consultants Course @ Siebel University From 2002 to 2004 Prince2 for Project Managers @ Pink Roccade From 2003 to 2003 Dreamweaver 3 @ Learn It From 2001 to 2001 Unix 1, Unix 2 @ AT Computing From 1995 to 1995 PL SQL, SQL, SQL*PLus @ Oracle University From 1995 to 1995 Functional Design ("FO") @ Volmac Toptraining From 1992 to 1993 Pathway for Programmers, Tandem Appl Design, TACL, Pathway Systems Mgmt, NonStop SQL, Pathmaker II @ Tandem NonStop Education From 1986 to 1991 (BSD) Business Systems Design, (BAA) Business Area Analysis @ CACI From 1988 to 1988 Banking, International Banking, Insurance, Systems Design, Systems Eng., AMBI P1, Tandem NonStop SQL @ NMB Bank (ING) Leerwerkplan/IT academy From 1986 to 1987 Theoretical Physics, Mathematics, International Public Law (Minor; not graduated) @ Vrije Universiteit Amsterdam Rick RCP is skilled in: Business Analysis, Customer Relations, Risk Management, Security, Solvency II, Requirements Management, Testing, CRM, ISTQB, OFAC, Customer Service, Requirements Analysis, Recruitment Interviewing, Managing BAs, Recruiting BAs, ETL, Siebel, OBIEE, Mobile Marketing, Mobile Payments, Payment Systems, Analysis, Program Management, Project Management, Management, Banking, Business Process..., Change Management, Integration, Business Intelligence, Requirements Gathering, PMO, User Acceptance Testing, Visio, SharePoint, PRINCE2, Business Process