Rick Otero
Co-chairman and Director, Board of Directors @ Univex SA, Mexico
CLO | Board Director | Digital Transformation | Organization Development | Customer Experience | Sales Enablement
Sandy Hook, Connecticut
Section title
Rick Otero's Email Addresses & Phone Numbers
Rick Otero's Work Experience
Univex SA, Mexico
Co-chairman and Director, Board of Directors
April 1997 to April 1999
Monterrey Area, Mexico
Bank of America
SVP, Business Banking Sales Executive
December 2006 to April 2007
Waltham, Massachusetts
Capital One
Chairman Board of Directors
April 2008 to April 2010
Melville, New York
Bank of America
SVP, Continuous Improvement Executive
October 2005 to November 2006
Wilmington, Delaware
DuPont
Director, Global Specialties
March 1999 to January 2001
Houston, Texas
DuPont
Director, Nylon North America
1997 to 1999
Houston, Texas
Martex Fiber
CEO
December 2012 to January 2015
Charlotte, North Carolina Area
Greenwich Associates
Principal, Sales Performance and Customer Experience
March 2012 to November 2012
Stamford, CT
Executive Forum
Director Board Of Directors
January 2011 to March 2012
Greater New York City Area
Acuity Consulting
Managing Partner
May 2010 to March 2012
New York, NY
Capital One
EVP, Marketing and Shared Services
April 2008 to April 2010
Greater New York City Area
Capital One
EVP, Bank Chief of Staff and Interim COO
May 2007 to March 2008
Melville, NY
NIIT (USA), Inc.
Regional Vice President, Chief Learning Officer & Global Program Manager (Pitney Bowes)
Stamford CT
Martex Fiber
Independent Director, Board of Directors
February 2015 to July 2020
Spartanburg SC
Pitney Bowes
Director, Global Sales, Service, & Tech Service Learning and Development
October 2016 to May 2018
Danbury CT
Pitney Bowes
Director, Global Sales Learning & Development
June 2016 to September 2016
Charlotte, North Carolina Area
CoreCX
Principal Consultant & Owner
February 2015 to June 2016
Sandy Hook, CT
Bank of America
SVP, Quality and Productivity
August 2002 to September 2005
Charlotte, North Carolina Area
DuPont
Director, Top Line Growth
January 2001 to August 2002
Wilmington, Delaware
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About Rick Otero's Current Company
Univex SA, MexicoAs Co-chair I provided strategic guidance for the joint venture between DuPont and Alfa Mexico for the Nylon 6 | caprolactam business. As Co-chair I provided strategic guidance for the joint venture between DuPont and Alfa Mexico for the Nylon 6 | caprolactam business.
Frequently Asked Questions about Rick Otero
What company does Rick Otero work for?
Rick Otero works for Univex SA, Mexico
What is Rick Otero's role at Univex SA, Mexico?
Rick Otero is Co-chairman and Director, Board of Directors
What is Rick Otero's personal email address?
Rick Otero's personal email address is ri****[email protected]
What is Rick Otero's business email address?
Rick Otero's business email addresses are r*****@rickotero.us, and r*****@goldenmean.com
What is Rick Otero's Phone Number?
Rick Otero's phone (203) ***-*212
What industry does Rick Otero work in?
Rick Otero works in the Information Services industry.
Who are Rick Otero's colleagues?
Rick Otero's colleagues are Bonnie Struthers, William Dombroski, Veronica Majumdar, Jacqueline Gomes, Jin Lee, Jennifer Fojo, Virginie Chevreux, Vincent Lamy, Amélie Hamon, and Dianne Hunter
About Rick Otero
💼 Past Experience
Information Management Managing Partner, Sales Performance and Customer Experience at Greenwich Associates from March 2012 to November 2012 (9 months) in Stamford, CT. I also managed their customer experience and sales performance management team. My job was to provide business strategy, customer experience, and service design and delivery consulting to mid-market and Fortune 50 companies. In my role, I increased revenue by $5 million by winning new business with TD Bank, Regions Bank, Meridian Credit Union, US Bank, Cineplex, Bank of America, CITI, and First Republic Bank. I increased voice of customer productivity by 30% using a new approach called "Action and Insight" management. I also developed customer experience assessments and service blueprinting for the Liberty Mutual partner and policyholder experience. I won’t mention any specific clients, but I can say that Capital One, Greenwich Associates, and Capital One’s predecessor, America Express, enjoyed a high level of success.In May 2007, I was promoted to Vice President, Marketing and Shared Services at Capital One. My job was to direct a 100+ person team that included marketing (CMO), customer experience, process engineering, sales performance management, and merger operational due diligence. Capital Onextreme achieved 12% net new growth, won the JD Powers Award for best customer experience, and was recognized as "Global Best of Six Sigma" winners in 2007 and 2008.
🎓 Education
Rick Otero has a degree from missile-scientist engineering and global operations from Clarkson University. He has previous experience as an engineer and has worked in customer service, sales, marketing, and product development. He has a strong background in management and has worked in companies such as Boeing and Intel. Rick has a good understanding of how to work with others and is able to manage projects both at home and outside of his work environment. Rick has also applied his skills in management to his personal life by leading his ownPERSONAL FOUNDATION. Rick is currently working on his 5th business venture and is very active with his community. He is a member of the American Institute of Architects and is also an certified counselor.
💡 Technical & Interpersonal Skills
Rick Otero has experience in the fields of customer experience, sales Enablement, digital Transformation, and organization development. In his previous roles, Rick has worked extensively with DuPont and Alfa Mexico in the Nylon 6 | caprolactam business, as well as with Capital One, Martex Fiber, and Executive Forum. Rick is also a member of the Board of Directors at Executive Forum, serving as a member of the Health and Human Services, Financial Markets, and Social Spaces boards.Rick has a number of qualifications that enhancen his ability to lead and manage different teams. Rick is a Proven Leader with over 20 years of experience in organisational development and customer experience. Rick's experience with process engineering and sales performance management enable him to identify and fix issues quickly and effectively. Rick also has a strong understanding of marketing and share services, which he brings to his current role asVP, Marketing and Shared Services at Capital One.
Rick Otero’s Personal Email Address, Business Email, and Phone Number
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In a nutshell
Rick Otero's Personality Type
Introversion (I), Sensing (S), Thinking (T), Perceiving (P)
Average Tenure
1 year(s), 9 month(s)
Rick Otero's Willingness to Change Jobs
Unlikely
Likely
Open to opportunity?
There's 72% chance that Rick Otero is seeking for new opportunities
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