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Rick Otero

Co-chairman and Director, Board of Directors @ Univex SA, Mexico

CLO | Board Director | Digital Transformation | Organization Development | Customer Experience | Sales Enablement

Sandy Hook, Connecticut

Ranked #89 out of 1,775 for Co-chairman and Director, Board of Directors in Connecticut

Section title

Rick Otero's Work Experience

Univex SA, Mexico

Co-chairman and Director, Board of Directors

April 1997 to April 1999

Monterrey Area, Mexico

Bank of America

SVP, Business Banking Sales Executive

December 2006 to April 2007

Waltham, Massachusetts

Capital One

Chairman Board of Directors

April 2008 to April 2010

Melville, New York

Rick Otero's Education

Clarkson University

MS, Engineering & Global Operations

2003 to 2005

Rick Otero's Professional Skills Radar Chart

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Competent
Driven
Deep

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Based on our findings, Rick Otero is ...

52% Left Brained
48% Right Brained

Rick Otero's Estimated Salary Range

About Rick Otero's Current Company

Univex SA, Mexico

As Co-chair I provided strategic guidance for the joint venture between DuPont and Alfa Mexico for the Nylon 6 | caprolactam business.

Frequently Asked Questions about Rick Otero

What company does Rick Otero work for?

Rick Otero works for Univex SA, Mexico


What is Rick Otero's role at Univex SA, Mexico?

Rick Otero is Co-chairman and Director, Board of Directors


What is Rick Otero's personal email address?

Rick Otero's personal email address is ri****[email protected]


What is Rick Otero's business email address?

Rick Otero's business email addresses are r*****@rickotero.us, and r*****@goldenmean.com


What is Rick Otero's Phone Number?

Rick Otero's phone (203) ***-*212


What industry does Rick Otero work in?

Rick Otero works in the Information Services industry.


About Rick Otero

💼 Past Experience

Information Management Managing Partner, Sales Performance and Customer Experience at Greenwich Associates from March 2012 to November 2012 (9 months) in Stamford, CT. I also managed their customer experience and sales performance management team. My job was to provide business strategy, customer experience, and service design and delivery consulting to mid-market and Fortune 50 companies. In my role, I increased revenue by $5 million by winning new business with TD Bank, Regions Bank, Meridian Credit Union, US Bank, Cineplex, Bank of America, CITI, and First Republic Bank. I increased voice of customer productivity by 30% using a new approach called "Action and Insight" management. I also developed customer experience assessments and service blueprinting for the Liberty Mutual partner and policyholder experience. I won’t mention any specific clients, but I can say that Capital One, Greenwich Associates, and Capital One’s predecessor, America Express, enjoyed a high level of success.In May 2007, I was promoted to Vice President, Marketing and Shared Services at Capital One. My job was to direct a 100+ person team that included marketing (CMO), customer experience, process engineering, sales performance management, and merger operational due diligence. Capital Onextreme achieved 12% net new growth, won the JD Powers Award for best customer experience, and was recognized as "Global Best of Six Sigma" winners in 2007 and 2008.


🎓 Education

Rick Otero has a degree from missile-scientist engineering and global operations from Clarkson University. He has previous experience as an engineer and has worked in customer service, sales, marketing, and product development. He has a strong background in management and has worked in companies such as Boeing and Intel. Rick has a good understanding of how to work with others and is able to manage projects both at home and outside of his work environment. Rick has also applied his skills in management to his personal life by leading his ownPERSONAL FOUNDATION. Rick is currently working on his 5th business venture and is very active with his community. He is a member of the American Institute of Architects and is also an certified counselor.


💡 Technical & Interpersonal Skills

Rick Otero has experience in the fields of customer experience, sales Enablement, digital Transformation, and organization development. In his previous roles, Rick has worked extensively with DuPont and Alfa Mexico in the Nylon 6 | caprolactam business, as well as with Capital One, Martex Fiber, and Executive Forum. Rick is also a member of the Board of Directors at Executive Forum, serving as a member of the Health and Human Services, Financial Markets, and Social Spaces boards.Rick has a number of qualifications that enhancen his ability to lead and manage different teams. Rick is a Proven Leader with over 20 years of experience in organisational development and customer experience. Rick's experience with process engineering and sales performance management enable him to identify and fix issues quickly and effectively. Rick also has a strong understanding of marketing and share services, which he brings to his current role asVP, Marketing and Shared Services at Capital One.


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In a nutshell

Rick Otero's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

1 year(s), 9 month(s)

Rick Otero's Willingness to Change Jobs

Unlikely

Likely

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Rick Otero's Social Media Links

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