Certificate, Executive Certificate in Project Management @
Florida Atlantic University
Results oriented Certified Information Technology Professional with over 20 years of experience in consulting, management, system development, support of IT services and strategic planning while supporting multiple industries (Travel/Transportation/HealthCare/Education). Extensive experience in the areas of Software, Hardware, Infrastructure, Networks, Operations, Vendor, Account, Program and Project Management. In-Depth expertise in the areas of Client Account Servicing, liaison between
Results oriented Certified Information Technology Professional with over 20 years of experience in consulting, management, system development, support of IT services and strategic planning while supporting multiple industries (Travel/Transportation/HealthCare/Education). Extensive experience in the areas of Software, Hardware, Infrastructure, Networks, Operations, Vendor, Account, Program and Project Management. In-Depth expertise in the areas of Client Account Servicing, liaison between Client and IT Technical Teams, full systems development life-cycles and managing Projects for Fortune 500 companies. Over 15 years of Program and Project Management / Subject Matter Expert (Certified PMI PMP and MPM) dedicated to project excellence, delivering quality projects on time, within budget and meeting project objectives and expectations. Wide range of diverse project managing experience domestically and internationally (including Global, Latin American and Caribbean regions). Software and Systems Development; HR Apps, Infrastructure Construction Buildouts/Shutdowns; VPN, Wireless and Telecommunications; Asset Management; Document Management, Scanning and Imaging experience managing projects converting Paper forms into Electronic Medical Records(EMR); ROI/Release of Information Implementations; Software/ System/ Hardware Deployments and Refreshes (PCs, Servers, Scanners, Networks and Printers); Enterprise Level Upgrades and Software Deployments; supported client offices, training rooms, labs and call centers. Over 15 years of hands-on Software Development and Systems Implementation. Over 10 years of Enterprise Account / Customer Relationship Management with client relationships at Senior or Executive Level Management; Single Point of Contact accountability; Operations Management; Systems Administration; Quality Management/ Service Delivery/ Help Desk/ Desktop Delivery support and working with Cross Functional Multicultural teams members.
IT Project Manager @ Currently managing Electronic Medical Records/EMR projects and related interfaces. From July 2013 to Present (2 years 6 months) Miami/Fort Lauderdale AreaSoftware Applications Manager @ From September 2012 to July 2013 (11 months) PMO Senior Project Manager @ From May 2012 to July 2012 (3 months) Project Manager @ Project Manager From February 2010 to May 2012 (2 years 4 months) Project Manager @ Project and Procurement Management From January 2009 to February 2010 (1 year 2 months) IT Project Management @ Information Technology Professional with over 15 years of hands-on experience in management, development and support of IT services and large computer systems. Extensive experience in the areas of Hardware, Software, Infrastructure, Operations, Account and Project Management. In-depth expertise in the areas of client account servicing, customer / IT liaison, desktop delivery support, operations support, software development and managing projects for Fortune 500 companies. Over 10 years of Project Management experience having managed and led Software Development, Infrastructure, Asset Inventory, Hardware and Software deployment projects. From May 1991 to January 2009 (17 years 9 months) Project Mgmt / Regional Project Coord / Account Relationship Mgr / Sr. Software Engineer @ Account Relationship Manager, Software Designer and Development, IT Project Management and Coordination, Mainframe Programmer (TPF, JCL and Assembler Languages). From October 2000 to July 2008 (7 years 10 months) Software Consultant @ Software Designer and Developer supporting the Sabre Travel Solutions. From August 1998 to October 2000 (2 years 3 months) Project Leader @ Project and Team Leader supported Eastern Airlines, System One and Amadeus Reservation systems. From July 1979 to April 1991 (11 years 10 months)
Project Management Professional Certification (PMP) @ Project Managment Institute From 2009 to 2013 Certificate, Executive Certificate in Project Management @ Florida Atlantic University From 2008 to 2009 Bachelors, Management Information Systems @ Florida International University - College of Business From 1982 to 1987 Business Administration, Business, Computer Science @ Miami Dade College From 1978 to 1980 Master Project Manager (MPM) Certification, Project Management @ American Academy of Project Management Rick Falcon is skilled in: PMP, Software Development, Call Center, Project Management, Program Management, Process Improvement, Project Planning, Budget, Change Management, Team Leadership, SDLC, MS Project, Vendor Management, Requirements Analysis, Process Engineering, Team Building, Management, PMO, Service Delivery
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