Vice President of Information Technology @ Billtrust
IT Consultant & Infrastructure Architect (4 Direct Reports, 4 Indirect) @ Dynamics Research Corporation
Director of Information Technology Operations (6 Direct Reports, 2 Indirect) @ TelVue Corporation
West Windsor Plainsboro HS
Strategic and tactical management experience in leadership roles directing Information Technology Operations, Infrastructure and business analytics with broad exposure in multi-platform Systems Administration, Engineering, Architecture, and customer support environments spanning 20 years. I have a well rounded and deep focus on balancing the needs of company with the demands of a customer/user base and bring a solid
Strategic and tactical management experience in leadership roles directing Information Technology Operations, Infrastructure and business analytics with broad exposure in multi-platform Systems Administration, Engineering, Architecture, and customer support environments spanning 20 years. I have a well rounded and deep focus on balancing the needs of company with the demands of a customer/user base and bring a solid focus on emerging technologies and the abilities to develop systems and solutions that meet company business needs. Demonstrated expertise developing IT and business strategies, managing resources in software and hardware projects, designing and implementing various ERP and CRM software packages. Built organizational IT infrastructure and centralized data exchange. Outsourced major development initiatives and led implementation and project teams. Deep industry exposure in manufacturing, technology, healthcare, information systems consulting and telecommunications.
CORE COMPETENCIES: Strategic Planning/Budgeting, Resource Planning/Optimization, Manage Mission & Vision, P&L Responsibility, Web/Internet Design/Operations, Systems Development, PC Desktop Systems Support, Systems Implementation, 24/7 Data Center Operations, Windows Administration / UNIX Systems Administration / Network Administration & Design, Hardware/Software Validation, Trainer, Database Administration, Business Integration, Business Intelligence, Process Engineering, Data & Services, Mentor, Systems Migration/Conversion, Wireless and LAN/WAN Network Services,Technology Integration, Disaster Recovery, Vendor Relationships, Product Development, Client/Customer Relationship Building, Storage Systems, Cloud Systems, Infrastructure Systems & Architecture, EHR/EMR Implementation & Support
Director of Information Technology @ From June 2014 to Present (1 year 7 months) IT Consultant & Infrastructure Architect (4 Direct Reports, 4 Indirect) @ A $83M supplier of IT professionals and engineering expertise to government facilities
As a consultant for the client (Geophysical Fluid Dynamics Laboratory), provided direction and leadership for a technical operations team with challenge to reduce its physical infrastructure by 80%. Developed a prioritized plan for migrating services to a new virtualized infrastructure reducing server footprint by 78%, the physical space by 85% and power by 74%. From October 2012 to June 2014 (1 year 9 months) Director of Information Technology Operations (6 Direct Reports, 2 Indirect) @ A small organization providing COTS hardware and customized software solutions to the cable industry with revenues; $7M
Organized and defined an optimized build process, improving time by 100%, reducing time to delivery from 30 days to under 14 days and served as a primary point of contact for all customer issues. Worked with executive team to define metrics that monitored open/unresolved customer issues resulting in a reduction by 68% From January 2012 to October 2012 (10 months) Director of IT Operations & Infrastructure (5 Direct Reports 10 Indirect) @ A $40M Healthcare organization providing Revenue Cycle Management, Practice Management Systems and Electronic Medical Records Systems for Hospitals, Physician Practices
Built and directed a multi-functional team of network administrators, field service technicians, and first level help desk staff to provide infrastructure support services for the organization and its customers. Represented the IT department for all major projects, gathering core requirements and assisting with the technical implementation aspects. Developed departmental budgets, mission statement and goals, allocating resources as needed.
•Saved $141K in proprietary licensing costs by evaluating existing infrastructure, reassessing growth plans using existing metrics and designing a new virtualization system.
•Reduced hardware costs by nearly $800K or 42% of the $1.9M proposed costs after working directly with the vendor, GE, performing an in depth analysis of the software and network requirements that resulted in hardware deferment From January 2008 to January 2012 (4 years 1 month) Engineering Manager/Site Manager (4 Direct Reports, 9 Indirect) @ A $25B contractor providing IT services to government facilities.
Managed all on-site activities for the data center from the integration perspective. Coordinated efforts with various outside vendors to provide upgrades, on site repairs, and diagnose hard to find problems. Collected system metrics and presented them to upper management within Raytheon and National Oceanic and Atmospheric Administration. (NOAA) From June 2007 to January 2008 (8 months) Engineering Manager/Site Manager (4 Direct Reports, 9 Indirect @ Now part of Oracle, a $45M leader in project management software specially designed for the construction industry
Managed a team in administering and monitoring all systems, a production web based ASP, including production, QA, and development. Proposed purchases to handle production system expansion to further handle customer needs. Provided hands-on direction for all aspects of the product from a technology perspective. Implemented VMware in to the environment for both cost savings and performance gain.
•Proposed and implemented purchases to migrate off of leased development equipment to provide a realized cost savings of $38,000.
•All storage was relocated to a centralized system providing charge backs to individual contracts based on usage that realized a savings of 5-9% and the availability of the systems rose from 68% to 98%.
•Managed production system software and hardware upgrades and brought in a new managed hosting provider. From June 2003 to June 2007 (4 years 1 month) Consultant/Senior UNIX Systems Administrator @ The leader in secure land and satellite communications with revenues at $15B.
Operated as a liaison between Engineering and IT to prioritize departmental tasks according to customer need and to provide a source of information to Engineering. Managed production improvements to software and hardware solutions already present.
•Provided primary support to Solaris-based Send mail server and client installations, including upgrades and configuration customizations.
Managed production improvements to software and hardware solutions already present.
•Led the “Unix to Windows” migration, orchestrating the sale of the solution to customers and implementing the foundation for a support infrastructure. From 2002 to 2003 (1 year) Sr. Systems and Network Administrator @ From June 2000 to October 2002 (2 years 5 months) Consultant @ Placed at Dechert Price & Rhoads, Philadelphia, Pennsylvania
Represented Sun Professional Services at the United States Department of Labor, Washington, D.C.
Represented IBM Global Services at Citibank,
Weehawken, New Jersey From November 1999 to June 2000 (8 months) Sr. Systems and Network Administrator @ From February 1999 to November 1999 (10 months) Sr. Systems and Network Administrator @ From February 1997 to February 1999 (2 years 1 month) Sr. Systems and Network Administrator @ From June 1993 to November 1996 (3 years 6 months) Systems Administrator @ From March 1992 to September 1992 (7 months) Systems Administrator @ From March 1989 to September 1991 (2 years 7 months)
BS, Computer Science @ Drexel University From 1988 to 1993 West Windsor Plainsboro HS From 1985 to 1988 Rich West is skilled in: Data Center, Cloud Computing, Disaster Recovery, Virtualization, System Administration, Security, Networking, Network Administration, Unix, Troubleshooting, Enterprise Architecture, VMware, IT Service Management, Red Hat Linux, Linux