Associate of Applied, Sciences Computer Sciences @
Heald Institute of Technology
A passionate and collaborative IT practitioner with years of experience in support and consulting roles, covering a wide range of technologies and platforms. Customer focused and technology aware. Excellent administrative and organization skills, at ease with multi-tasking, well developed customer service, strong oral and written communications, and can effectively communicate to engineers and business leaders in delivering
A passionate and collaborative IT practitioner with years of experience in support and consulting roles, covering a wide range of technologies and platforms. Customer focused and technology aware. Excellent administrative and organization skills, at ease with multi-tasking, well developed customer service, strong oral and written communications, and can effectively communicate to engineers and business leaders in delivering quality system solutions. Proven ability to manage and delegate and establish a solid working relationship with other business partners. Formulate quick and practical solutions to system related problems and the ability to learn new systems quickly.
SKILLS AND EXPERIENCE:
Operating Systems and Utilities: UNIX, Ubuntu, and Windows, zOS
Internet-working, Agile and DevOps: rundeck, artifactory, confluence, SVN, git, Nagios, IBM MQ, JMS, Java application servers (tomcat), Apache open source, appdynamics, soasta, Akamai, Imperva WAF, stack and various networking technologies
Databases: ORACLE, DB2, mysql, NewSQL DBs like Cassandra, AeroSpike and Elasticsearch
Scripting Languages: Legacy programming languages and shell scripting tools like bash.
DataCenter Platforms:Exposure to various UNIX and Windows platforms, networking load balancers, proxies and firewalls.
Industry Standards: SOX, ITIL, PCI/DSS, OWASP Experience in Information Systems in the Retail, Financial and Electronic Gaming Industry,
Specialties: 5-10K Folk Lift Operator, 25K Loader, 15-45 Passenger Bus Operator,
Sr. System Engineer @ Provide day-to-day support for Williams-Sonoma's live sites Williams-Sonoma, Potterybarn, PotterybarnKids, PBTeen, West Elm and WS Home. Williams-Sonoma's Canadians sites PotteryBarn, PotterybarnKids, and Williams-Sonoma and QA/UAT environments.
Manage and maintain Williams-Sonoma's ecommerce Window's 2000/2003/XP environment, Linux, Apache Tomcat environment. Remotely access Web Servers using Integrated Lights-Out (HP), SSH and implement/updated Windows/Linux patches and anti-virus protection files.
Provide support to additional systems housing the QA/production Oracle databases
on Sun OS, Linux, Apache Tomcat and internal batch jobs that run on AS400, update, insert, delete SQL statement via Toad. Support and maintain both Production and QA MQ series Enterprise Connectors which includes modifying and deploying updates to Rules.xml. From September 2004 to Present (11 years 4 months) Ramp Supervisor @ In support of Iraqi Freedom and Enduring Freedom, deployed to Kuwait City for six months, assigned as Team Chief for C-130 aircraft arriving and departing Kuwait City.
As Assistant Night Shift Supervisor delegated load plans to team and conducted a walk-through to identify all cargo bound for mission.
As a Non-Commission Officer, I was appointed to manage the Ramp Section during my deployment.
Supervise the use of materials handling equipment and cargo loading and unloading operations and secures cargo with appropriate devices and equipments.
Plans and organizes air transportation activities, and verify eligibility of cargo and mail offered for airlift. Checks cargo against manifests, and annotates overages, shortages, or damages.
Establishes procedures and necessary safety and security precautions in handling and storing hazardous or special cargoes and mail, and for loading passengers and cargo aboard aircraft.
Conduct personnel and equipment management surveys, and provides technical assistance as required and justifies personnel, equipment, and facilities required to accomplish movement. From May 1992 to March 2003 (10 years 11 months) Tech Support @ Retrieve, answer and route web emails via Kana Power Client. Compile user requirements into functional designs using Viso.
Diagnose and solve customer issues, using different workstation configurations with variety of software installed.
Received Severity 3 tickets and contact customers to troubleshoot problems. Monitor Service Level Agreements (SLA's) to insure they are met and resolved without pending issues
Create daily and weekly reports for Management review.
Provide QA testing on promo code in production and identify incorrect codes. From October 2002 to January 2003 (4 months) System Administrator @ Setup and maintained applications throughout QA labs, provided assistance in migrating applications to lab workstations, tested and documented all applications setups and procedures, coordinate with developers with projects lifecycle and provided Change Managements acceptance for implementation to production.
Provided web content promotion with Cold Fusion, assisted with application and network support to 40+ users utilizing Windows NT and Windows 2000 Professional and Windows2000 Server on a LAN environment. From June 1998 to September 2001 (3 years 4 months) San Francisco Bay AreaHelpDesk Corrdinator @ Supported and performed Help Desk related duties to include troubleshooting for our internal NT network and Exchange mail system for over 150 users both in person and over the telephone.
Responsible for the deployment of desktops, laptops, docking stations, servers, routers, hubs, printers, monitors, keyboards, mice, and scanners from one site to another.
Assisted in Exchange 5.5 administration: distribution lists, and mail quotas, POP3 & SMTP troubleshooting.
Responsible for bug reporting/tracking work orders via Track-It System.
Point of contact for vendors, requesting and distributing parts. From 1996 to 1998 (2 years) San Francisco Bay AreaQuality Assurance Engineer @ Supervised a team of 7; assigned games to testers, update bug reports, and managed employee activities.
Lead Game Tester: assign test plans, reports and revision of games to testers.
Acted as liaison between users and the Quality Assurance and Engineering Departments.
Performed product testing and bug reporting prior to their release to the public.
Assist testers with hardware problems. From 1992 to 1997 (5 years)
BS, Information Systems @ University of Phoenix From 1998 to 2000 Associate of Applied, Sciences Computer Sciences @ Heald Institute of Technology From 1994 to 1996 Renato Alferez is skilled in: Troubleshooting, Problem Solving, Quality Assurance, Documentation, Operating Systems, Microsoft Office, Mentoring, Customer Relations, Windows, Agile, Word, SharePoint, Integration, Databases, Windows Server 2003
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