Rebecca Linn's Email

Experienced in the planning, project managing, configuration and execution of multilevel Demand Generation and Nurturing activities utilizing all of the functionality of Eloqua, Salesforce and Marketing Databases. Certified Salesforce Administrator (201) and certified Eloqua B2B Master able to configure, develop and encourage adoption in both a sales and marketing functions through classroom based training, online webinars and 1-1 training . Specializes in integrating business systems such as Salesforce, Eloqua etc (API, Apex). Confident SQL developer able to write triggers, functions and stored procedures. Native English speaker, confident Japanese speaker with some Mandarin and basic Thai. Experience gained leading a global team based in New York City and a regional team in Asia Pacific. Email: rebecca.a.linn@gmail.com Phone: +66 ‭(0)96-972-9921‬ (Thai Mobile)

Regional Salesforce.com and Digital Marketing Manager (APAC) @ Responsibilities: Eloqua (Digital Marketing) - Configured, project managed and executed complex multi-lingual digital marketing campaigns via Eloqua. - Configured a complex closed loop response management process to nurture Leads by integrating Eloqua and Salesforce.com - Lead the on-boarding of Eloqua across 16 countries in Asia Pacific managing multiple stakeholders at local legal, global legal , regional compliance and board level. Salesforce.com Regional Asia Pacific lead to maximize Salesforce pipeline through measurement (reporting and dashboards), training and pipeline management. - Exploited data and analytics to leverage whitespace, cross-sell targeting opportunities for initiatives at country, regional and multinational/global level - Partnered with global, regional and in country leads to solution, deliver and optimize Salesforce.com From April 2013 to Present (2 years 9 months) Global Business Systems Analyst @ Salesforce.com implementation, administration, integration (Apex Data Loader, Triggers) and creation of company specific end user training. Responsible for end-to-end process design to integrate business system data from core systems and SQL Server into Salesforce.com using Apex Data Loader and Salesforce.com triggers. • Configuration – transformed unstructured US only Salesforce.com org to globally used org with enhanced security, data quality. Created workflow and validation rules to reflect business requirements. Implemented complex global multi-division role hierarchy for Europe, UK and North America to enable org wide collaboration while still keeping data secure. • Data Integration – created and managed a process to extract data from source systems to Salesforce.com using SQL (triggers, stored procedures, jobs) and the Data Loader API tool ensuring that mapping, keys and validation rules are adhered to. • Deployment – managed releases between Sandbox and Production for in-house development. Verified benefits and impacts of new Salesforce.com releases by keeping up to date with new features by attending Salesfoce.com events (Cloudforce etc.) and webinars. • User Training – Inspired and trained users to get the most out of Salesforce.com, reports and dashboards. Encouraged use of user driven importing tools such as Leads to Campaigns and new Saleforce.com functionality i.e. Chatter. Documented bespoke business requirements for Lead conversion. • Business Process - enabled users to repair broken contacts/leads to ensure complete data quality between source system and Salesforce.com. Analysis, development and support of primary business database systems including migration from SQL Server 2000 to 2008 and consolidation of individual regional databases into one global database. Vendor management – Salesforce.com and Sword Group. Supported 200+ users in 10 offices across Europe, Asia and North America. From May 2010 to April 2012 (2 years) Greater New York City AreaLead Business Analyst @ Based in New York City implementing Zygo for international clients in Bermuda, Canada and USA progressing development through the full SDLC. Completed initial requirements gathering, design, implementation, configuration, testing, user training and go-live support for end-to-end insurance policy administration system. Customers included MS Frontier Reinsurance, Ironshore and Berkley Insurance Group. • Gathered complex requirements from customer, end users and senior management. • Designed insurance automation solutions with Sword’s proprietary toolkit. • Created customer specific technical specification documentation and user training manuals. • Responsible for preparing and delivering demonstrations to key project stakeholders at all levels. • Prepared and executed releases from Development to Test and Production environments From May 2008 to June 2010 (2 years 2 months) Greater New York City AreaAssistant Language Teacher @ Selected to be the only non-Japanese English teacher as part of the prestigious JET program. The JET Program is organised by the Japanese Government to elevate the language skills of Japanese students. - Creation of out-of-hours lesson plans and content for 20 lessons per week. - Presented lessons in English and Japanese to class sizes of up to 50 students. - Coached and mentored advanced individuals for TOEIC examinations. - Promoted Australian culture, business and relations in Japan. Taught cricket at school using kit provided by Australian Embassy and participated in international touch rugby tournament. From July 2005 to July 2006 (1 year 1 month) Okayama, , Japan

Post Graduate Diploma, Information Technology @ Charles Sturt University From 2006 to 2007 Bachelor, International Studies, Chinese @ University of Adelaide From 2001 to 2004 Diploma of Language, Japanese Language @ University of Adelaide From 2001 to 2004 1 Year Japanese Language Exchange Program @ Kamisu High School, Ibaraki Prefecture, Japan From 1999 to 2000 Rebecca Linn is skilled in: Salesforce.com, Salesforce.com Certified Administrator, Demand Generation, Intermediate Japanese, SQL, Pipeline Development, Requirements Gathering, Business Analysis, Requirements Analysis, Microsoft SQL Server, Business Process, Data Analysis, Insurance, Vendor Management, Salesforce.com Administration