Ramon Ortega Rubio's Email Addresses & Phone Numbers

📖 Summary

Lead IT Applications - Retail Systems @ Ross Stores, Inc. Dublin, CaliforniaBusiness System Analyst II - Configurator @ Payless ShoeSource • Responsible for research for government regulations and business requirements, that could impact our retail or corporate IT systems and translate them into technical solutions.• Partner with our business leaders (Finance team, Retail Ops. team, etc.) to ensure the requirements and final system releases satisfy business needs.• Lead the communication between the IT team and our internal and external partners in order to maintain system protocols and update our procedures accurately. • Provide training to our business partners about the functionalities of our retail systems, and play the leadership role in delivering the final product.• Construct IT business documents (SOW, 2010/2070, diagrams, workflows, charts, JIRA, etc.)• Get deeply involved in all the levels of the project, from conception to the deployment of the software and/or hardware solutions by using different methodologies, i.e., waterfall and agile.• Get technically involve in the configuration of retail systems(EPICOR,APTOS,RetailPro, AppBuilder, etc.) and integrations. From May 2015 to April 2017 (2 years) Topeka, Kansas AreaTechnical Services Manager @ Foot Locker • Lead a group of Professional Engineers/Analysts to exceed company's goals.• In charge of keep healthy technology (i.e., Windows Servers, Desktops, Laptops, Scanners, Printers, Databases, Applications, Network, etc.)• Lead Technology projects• Coordinate the business relationships (Vendors, other business department & IT)• Continuous Process Improvement• Development of budget estimations and forecasting• Prioritization and communication on all business levels. From August 2014 to April 2015 (9 months) Junction city, KansasTeam Lead – IT Coordinator Analyst III @ Payless ShoeSource Bilingual Management (Spanish & English) provided to the Store Technology Deployment Department for LatAm and Domestic areas, supporting over 300 projects per year in the retail business. For example, New Stores’, Relocations’, Remodels’ technology deployment, Point of Sale additions, in-store Servers, Software QA & deployment, lead the expansion of the company/IT in new countries, etc.• Manage and own the relations between IT deployment team and the rest of the teams/vendors/final users involved in the construction of each of the project (LatAm and Domestic), to ensure the projects are delivered successfully and on time.• Manage and coordinate projects from the approval and planning phase, until the project is delivered to production, ensuring the objectives, requirements, budget, and deadlines are met.• Analyzed current business process and/or design new ones to drive improvements over the IT deployment core.• Lead and guide the IT Special Projects team (5 techs/engineers) developing timelines to ensure the monthly, quarterly and yearly corporate goals are met.• Attend High level Technology and Process defects’ escalations to find permanent solutions.• Design and Manage corporate metrics; for example, customer satisfaction, economic saving, times improvements, etc.• Create, analyze and document business processes.• Hardware and Software implementation in retail stores.• Vendors Management (ex. ISP = AT&T, Sprint, Verizon, etc.)• Data Analysis and metrics reporting• Project Management & Customer Support.• Troubleshooting & Configuration of technology (Mobil technology, Desktops, Laptops, Software, etc.). From November 2009 to August 2014 (4 years 10 months) Topeka, Kansas AreaChange Manager Americas @ Flextronics • Analyze, Manage and Approve the entire operative changes request for test and production servers in America and European branches.• Project Management.• Manage the Physical and Virtual servers’ farms and resources.• Manage software licensing.• Audit the requests sent by the user of server (Test and Production) and evaluate the right capacity, software and deadlines to build it.• Evaluate and inform in timely manner the latest Microsoft Patches (WSUS) that may affect our network through a Corporate Communications.• Coordinate the IT operation area (DBA, Developers, HD, Network, end user, etc.) to build, test and deliver the servers on time. From June 2008 to June 2009 (1 year 1 month) Guadalajara Area, MexicoCoordinator – Systems Analyst @ Qdigital • Project Management• Design and implement customized Hardware and Software solutions.• Desktop Support and Customer Service.• Preventive and corrective maintenance support (Hardware and Software).• Configuration of WAN/LAN and Servers. From April 2006 to May 2008 (2 years 2 months) Guadalajara Area, MexicoDB Admin @ Herbalife ● Update client’s information and suppliers associated with the company.● Provide information and assistance to clients.● Supervise and review the performance of other employees. From March 2005 to April 2006 (1 year 2 months) Guadalajara Area, Mexico