A recognized IT professional focused on customer service and support while fostering strong internal relations. I offer accomplished experience and technical expertise in the areas of Server and Desktop Support across Windows Networks and Telecommunications. I am a dedicated Team Player and I enjoy volunteering in company committees as well as community events.

IT Support Specialist @ Provide PC/LAN support and IT infrastructure oversight for a large group of medical providers and providing IT support for more than 200 employees. • Ensure that all PC desktops/laptops are configured for optimum performance and ensure security/antivirus is installed. • Perform Active Directory administration and support and facilitate permissions for new hires and retiring employees. • Actively support MS Office versions 2003 through 2010, Windows XP / 7 / 8, Windows 2003 /2008 Server, and Exchange 2003. • Collaborate with vendors to provide PC and server lease replacements and ensure all printer support, network and local are configured. • Demonstrates proficient and expert knowledge of server, desktop and laptop hardware systems; network and desktop operating systems, standard applications and utilities. • Skilled in communicating highly technical information to both technical and non-technical personnel. • Oversee and maintain Ethernet and wireless networks ensuring data security is maintained and firewalls are in place for business continuity. • Track and document all reported issues to facilitate a reference of knowledge on noted problems and provide effective problem solutions with efficiency. • Proficient in installing equipment, wiring, machines, and software programs. Familiar with Healthcare systems and HIPAA compliance • Familiar with configuring telephone sets and troubleshooting telephone systems. • Maintain and configure fax, scan and copy equipment. • Currently a member of the DMA Special Events Committee and Web Development Committee. From September 2009 to Present (6 years 2 months) IT Support @ • Provide network administration to include LAN troubleshooting and resolution. • Support up to 25 end-users with computer, network systems and peripheral devices. • Manage the configuration and performance management of all PC systems and telecommunications. • Maintains passwords, data integrity and file system security for the desktop environment. • Recommend hardware and software solutions and upgrades using established procurement processes. • Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems. • Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment. • Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms. • Procured, received, documented and tracked inventory of all computer equipment and software licenses. • Performed diagnostic testing on PC equipment and ensured printers were up and running at all times. • Provided major repairs in accordance with outside vendors. • Performed wiring and daily maintenance of internal computer systems. • Resolved Windows related issues, Internet Explorer issues and other PC software related issues. • Monitored and troubleshot LAN. • Produced backup software for distribution and maintenance all computers and peripherals. • Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance. • Coordinated the logistics of technology requirements and setups during office relocations. From 1992 to 2009 (17 years)

Rachel Wenick is skilled in: System Administration, Customer Service, Microsoft Office, Strategic Planning, Process Improvement, Troubleshooting, Microsoft Word, Business Analysis, Budgets, Healthcare, Administration, Employee Relations, Team Building, Training, Microsoft Excel, Management, Project Planning, Leadership, Team Leadership, Payroll, Account Management, Software Installation, Networking, Active Directory