Rachel Lane's Email & Phone Number
Principal Head of Global Contact Center Strategy
Rachel Lane's Work Experience
The Customer Success Partnership
Chief Experience Officer
February 2017 to Present
Principal Contact Center
August 2017 to Present
Director & Practice Lead Customer Analytics
October 2013 to January 2017
Director International Business
December 2012 to October 2013
Coast to Coast Consulting
June 2008 to October 2013
EMEA Development Director
May 2011 to December 2012
August 2010 to March 2011
January 2006 to June 2008
UK Managing Director & European Sales Director
April 2001 to January 2006
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Rachel Lane's Estimated Salary Range
About Rachel Lane's Current CompanyThe Customer Success Partnership
Frequently Asked Questions about Rachel Lane
What company does Rachel Lane work for?
Rachel Lane works for The Customer Success Partnership
What is Rachel Lane's role at The Customer Success Partnership?
Rachel Lane is Chief Experience Officer
What is Rachel Lane's Phone Number?
Rachel Lane's phone +44 ** **** *263
What industry does Rachel Lane work in?
Rachel Lane works in the Computer Software industry.
About Rachel Lane
💼 Past Experience
Rachel Lane has been working in customer feedback management for over 10 years and has a background in Corporate Strategy and Business Development. Her experience at Verint ran throughout EMEA with a focus on developing and driving customer experience programs across the organisation. She has also worked in the areas of marketing, sales, and consulting.Rachel has over 10 years of experience working in customer feedback management, and has a background in Corporate Strategy and Business Development. She has also worked in the areas of marketing, sales, and consulting. Rachel has a strong understanding of how to drive significant operational improvements for businesses through customer experience. Her experience in customer feedback management allows her to develop strategies, tactics, and sales plans that help businesses achieve the desired results. Additionally, she is highly skilled in building relationships with enterprise clients and is able to Maximise new business development opportunities.
Rachel Lane's Work readiness:Work readiness is one of the most important factors for success when it comes to any career. Rachel Lane's experience in fine art painting and sculpture from the early years of her career through to today has given her ample groundwork in the art world and made her a confident and well-adjusted individual.A general course in fine art would give her enough general knowledge and skills in the field, but would also have the opportunity to explore specific interests and challenges that might be relevant to her work, be it painting, sculpture or fashion design.Rachel Lane's education has given her the foundation and skills she needs in order to reach her full potential in any career, be it in fine art or other artistic disciplines. She is committed to finding her own path and taking the necessary steps to create and achieve her goals, which will take time and patience, but ultimately lead her to success.
💡 Technical & Interpersonal Skills
Rachel Lane is currently a Solution Principal at Medallia in San Francisco Bay Area. As Solution Principal for Medallia my role is to enable business leaders and their brands to better understand the customer voice and use it to drive substantial operational improvement. I work across all vertical sectors as an expert, advising on best practices, operational experience strategy and ROI.Medallia is the leading provider of enterprise Customer Experience Management solutions, substantiated by Forrester Research. Medallia is recognized for its ability to deliver on its promises, provide thought leadership, implement best practice solutions and provide outstanding customer loyalty. . Chief Experience Officer at The Customer Success Partnership in London, United Kingdom. High Impact Consultancy working with businesses from start up to Global Enterprise to deliver the best Customer Experience and Customer Success Programs across B2B, B2C, SaaS and Licenced software and services vendors.Measurable ROI guaranteed. Director & Practice Leader Customer Analytics EMEA at Verint from October 2013 to January 2017 (3 years 4 months) in Weybridge. Leader of the Customer Success Strategic Consulting Services Practice for Customer Analytics Solutions which drives a customer facing service team to design and deliver programs across the customer base and wider enterprise organisations. These programs are customer center of excellence solutions such as ROI Programs, Customer Journey Mapping, Health Checks, Discoveries and Ecosystem Diagnostics.A true conduit between sales, marketing and services, providing strategic vision for prospects, customers and the market sector on driving true value from Verint customer analytics solutions in addition to understanding the futurology of the sector at large.A key customer advisor in driving operational improvement from analysing the Voice of the Customer across the organisation and helping customers design programs to deliver strong KPI management and recognising business transformation projects across customer behaviour analytics.I lead a team of consultants and analysts across EMEA to deliver both strategic and application consulting. Customer Analytics projects typically derive significant, large scale business benefits across the operation using the voice and behavior analysis of the customer to understand churn, sales improvement, compliance, KPI management, CX Metric and customer effort improvement. These projects have resulted in delivering double digit savings, up to 20% sales conversion growth and a 100% improvement in NPS.Internally responsible for the sales revenue across customer analytics solutions of Speech Analytics, Text Analytics, EFM, Single Customer View Engagement Analytics and Voice Biometrics. Leading enablement on the analytics solutions and sales strategies for employees and partners. A story teller for bringing out the value of analysing customer data.Rachel Lane is the public face of Verint across EMEA and US and as such is a seasoned presenter across all media from television, radio, web and conferences. Director International Business at Kampyle from December 2012 to October 2013 (11 months) in London, United Kingdom. Online voice of the customer feedback analytics platform.Responsible for heading a high touch sales operation across EMEA for Enterprise and SMB. Managing and developing strategic relationships. Unifying the solution development to meet the market needs. Overseeing marketing campaigns to provide strong lead management.Hired
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In a nutshell
Rachel Lane's Personality Type
Extraversion (E), Intuition (N), Feeling (F), Judging (J)
2 year(s), 0 month(s)
Rachel Lane's Willingness to Change Jobs
Open to opportunity?
There's 85% chance that Rachel Lane is seeking for new opportunities