More than 12 years of experience in Human Resources area in national and multinational companies, including the industrial, services and information technology sectors, having pursued strategic responsibilities as the local and international executive. A results-oriented human resources leader, with extensive operational and generalist experience. A solid experience in internal communication, building up, motivating, and developing multicultural and multifunctional working teams and multi-country team integration. Lead HR and Administrative teams in USA and Latin America countries for the implementation of all activities included: Payroll; Workflow; Performance Review and Succession Planning systems. Strong experience in startups, business operations, change management, human resources and employee engagement with a focus on improving business results and human resources systems to leverage shareholder value. Hands-on, results-oriented leader who leverages business metrics, employee performance and management accountability in maximizing business results. Specialties: Compensation / Performance Management Payroll Employee Engagement Human Resources Benefit Plan Design Succession Planning Talent and Leadership Development /Training Multi-site Operations International Labor Relations BPO - Business Process Outsourcing Management M&A Employee Relations Change Management & Strategic Planning Conflict Resolution MBA in Strategic People Management Organizational Psichodrama Bachelor of Psychology

HR @ From 2015 to Present (less than a year) São Paulo Area, BrazilHuman Resources @ - Created, strutucred and implemented of HR department and all subsitems; - Responsible for recruitment, orientation, training, employee relations, compensation, benefits, performance evaluation, reward processes, retention, carrer growth, succession planning and organizational development for all business units; - Coached and mentoring employees with a focus on driving corporate culture and meeting corporate objectives; - Established performance evaluations, professional development plans and training programs (e-learning project); - Coached managers and employes to maximize benefits and services such as seminars training and careers couseling; - Interviewing and recruiting, Coordinate all employee functions and the HR team; - Responsible for all Worker's Compensation, polices and procedures. From December 2012 to 2014 (2 years) São Paulo Area, BrazilHuman Resources Manager @ - Implementation and restructuring of the HR area, covering team assessment, definition, deployment and dissemination of all people management policies, processes and procedures. - Maintain an organizational structure and staffing levels to accomplish company goals and objectives; - Implementation of HRIS system (Microsiga / Protheus) - Responsible for submitting annual and monthly payroll budget for the company; Develop HR policies, procedures and practice, which support the company's strategy and all statutory requirements - Provide individual guidance and support to employees; - Evaluate procedures and technology solutions to improve human resources data management to initiate a strategic system plan for improved efficiency. - Administration of all benefit programs according to Brazilian law to include: Medical, Dental, Supplemental life, vacation disability, and unemployment, negotiate and recommends changes in all benefits offered, especially new benefits aimed at employee satisfaction and retention - Participate in executive, management, and company staff meetings. - Implementation of company safety, health and social programs. Monitors the tracking of ISO-required data - Keeps the CEO and the executive team informed of significant problems that jeopardize the achievement of company goals, and those that are not being addressed adequately at the line management level - Interviewing and recruiting, Coordinate all employee functions and a team with 12 employees • Responsible for all Worker's Compensation, safety training and procedures • Responsible for maintaining Departmental Budget. From April 2012 to December 2012 (9 months) Administrative and Human Resources Director @ - Built the Human Resources and Administrative areas for 9 countries (Latin America, USA and Central America coutries); - Responsible for recrutiment, compensation, benefits, training, HRIS, employee and labor relations, developing and automating the payroll process, trainee management, developing policies and procedures for HR and Administrative departments; - Developed, designed, and implemented company-wide initiatives, policies and processes to align and strengthen business results for Latin America and USA employees. Known as a trusted HR business partner. 60% travel. - Managed employment and employee relations functions by overseeing talent acquisition, employee relations and on-boarding functions. Provided support in the areas of compensation; - Responsible for Facilities, Law, Procedures and Process departments; - Responsible for Business Process Outsorcing – BPO startup for 9 countries and 6 companies; From June 2009 to January 2012 (2 years 8 months) São Paulo Area, BrazilHuman Resources and Quality Manager @ - Management of HR and Polices, Quality and Procedures áreas; - Responsible for recrutiment, compensation, benefits, training, HRIS, employee and labor relations, developing and automating the payroll process, developing policies and procedures for HR and Quality departments; - Responsible for labor process; - Develop HR policies, procedures and practice, which support the company's strategy and all statutory requirements. From December 2007 to May 2009 (1 year 6 months)

Priscila Serpa is skilled in: Portuguese, ISO, DOS, Team Leadership, Operating Systems, Management, Strategy, HR Policies, Recruiting, Employee Engagement, Performance Management, Organizational Development, Talent Management, Human Resources, Executive Search