SAP Business Analyst @ - Analyzed and managed business requirements throughout the System Development Life Cycle (SDLC), including support of Joint Application Design (JAD) meetings, business process modeling, writing detailed functional specifications for new and changed complex information systems, preparing test cases, conducting peer reviews to ensure 'as-built' information systems conform to specifications, and ensuring that processes are followed. - Performed work within the full range of project development methodologies, including: waterfall and Agile methods. - Assisted with leading and facilitating groups across all levels of the organization to deliver valued outcomes, including improved analytics, adoption of improved methodologies, and using analytics to drive business decisions. - SAP ECC experience includes job analysis / scheduling, end user support, testing, and project management, including system upgrade - SAP experience includes FICO, SD, MM and GRC. From December 2012 to Present (3 years 1 month) Greater Chicago AreaSr. Business Analyst, Strategic Operations @ Sr. Business Analyst assigned to company-wide Strategic Operations initiative, designed to enhance customer experience while providing business with improved metrics. Specializes in Enterprise Data Warehouse (EDW) - based projects, including Risk Management and Customer Lifetime Value (CLV) From February 2011 to December 2012 (1 year 11 months) Greater Chicago AreaSr. Business Systems Analyst @ Accomplishments include: - Responsible for leading Business customers through implementation of ‘Safari’, a natural gas trading / usage forecasting /customer management system with annual billing > $100 million. Advised and directed project team in strategic system analysis, including technical consultation and design. - Led team through subsequent phases of Safari project to further leverage the system for Business and to retire manual processes. Solutions included customized reporting enhancements and added screen functionality. Built prototypes From February 2009 to February 2011 (2 years 1 month) Sr. Business Analyst @ Provide Business Analysis experience to a variety of corporate initiatives, including application upgrades and process improvements. Held Business Analyst roles on projects related to process improvements and Invoicing/Accounts Receivables. From January 2007 to January 2009 (2 years 1 month) Project Manager / Business Analyst @ Provided project manager and business analyst experience to municipality serving over 50,000 residents. Accomplishments include: • Led conversion of UNIX-based ERP system to Windows-based ERP (application service model). Managed entire project and responsible for formalizing all business analysis duties, including identification of business rules, requirement elicitation from all City departments, documentation of all deliverables (including Use Cases and traceability matrix) and QA testing / acceptance. From November 1999 to December 2006 (7 years 2 months) Reporter / Overnight Editor @ Covered breaking news stories impacting the Chicagoland area, such as political news, transportation, and crime. Wrote accurate new stories for wire service and radio. Edited news stories written by colleagues. From October 1996 to October 1998 (2 years 1 month) Greater Chicago Area

Certificate, Enterprise Resource Planning / SAP @ University of Scranton From 2012 to 2012 Bachelor of Arts (B.A.), Journalism @ Columbia College Chicago From 1992 to 1996 MBA, MIS @ Lewis University Peter Mandra is skilled in: ERP, SAP, Business Analysis, Business Intelligence, Process Improvement, Requirements Gathering, PMO, Business Requirements, Testing, Change Management, MS Project, PMP, Project Management, Vendor Management, Editing, Systems Analysis