A proven leader, accomplished and experienced in business and technology project and program management with the ability to understand business goals, lead, plan, work with and build trust within all levels of the organization. Hands on experience leading cross-functional, distributed teams in managing implementing waterfall and Agile Scrum projects. An effective communicator with creative problem solving skills. Specialties: Agile Scrum, Kanban, Waterfall Certificates: - Certified Scrum Master - Certified Scrum Product Owner - Project Management Professional Technical: Application Servers, Backend technology (BI, Data Warehouse, ETL, MSTR) Tools: Rally, JIRA Green hopper, Microsoft Project, TeamTrack, Bugzilla, Confluence, Microsoft Office

Sr. Scrum Master / Project Manager @ From March 2014 to Present (1 year 10 months) San Francisco Bay AreaSr. Scrum Master / Project Manager @ • Lead agile transformation for the Norton.com teams / projects from waterfall to Agile Scrum. • Coach and mentor the teams in areas such as story creation (story mapping), continuous integration, behavior driven development, effective backlog grooming and prioritization as well as automated testing. • Lead a variety of agile training sessions and education workshops for cross-functional teams as well as leadership. • Work with Product Owner and the team to create backlog; prioritize and assign complexity points to the user stories based on its business value and ROI. Assist with breaking epics into multiple smaller stories to deliver MVP. • Lead waterfall projects across the program/project lifecycle, starting from planning, initiation, development, implementation, communication, change management activities and risk management. • Ensure successful delivery of all project milestones while providing constant status update to business owners and project sponsors. • Ambitious and dedicated to getting the job done, able to verbally articulate a complex situation in simple sentences, an awesome listener, take ownership of problems. Project a sense of calm and inspire confidence in others, adapt to new situations and challenges. • Excellent internal and external collaboration and influencing skills. Building and maintenance of effective working relationships with both customers and service providers. From January 2013 to March 2014 (1 year 3 months) San Francisco Bay AreaSr. Scrum Master / Project Manager @ • Schooled team in transitioning from waterfall to Agile Scrum. Helped define processes and tools best suited. Motivated and tenacious problem solver, devising solutions that fully supports the bottom line and long-range goals. • Collaborated with team members across vertical business units globally (India, UK, and Singapore). Ensured team addressed risks/issues in a timely manner and helped resolve impediments. • Worked with product management, development, QA, and other interdependent disciplines to plan and execute successfully. Work with other program and project managers from cross domains to complete a project release successfully. • Lead waterfall projects across the program/project lifecycle, starting from planning, initiation, development, implementation, communication, change management activities and risk management. From August 2012 to December 2012 (5 months) San Francisco Bay AreaScrum Master / Project Manager @ • Mentored teams in transitioning from waterfall to Agile Scrum and Kanban. • Drive self to be an amazing listener, projecting a sense of calmness and adapting to new situations and challenges. Built and cultivated strong relationships with internal and external customers, partners or other stakeholders. • Facilitated/led/managed all scrum ceremonies, release planning and took ownership of resolving impediments. • Conducted story writing workshops as well as product vision workshops to get the entire team on the same page. • Ability to lead and drive without authority; ability to motivate and lead diverse, cross-functional teams in the successful completion of projects and tasks to completion on schedule and to spec/story. • Reported team progress via burn-up, burn-down charts, dashboards, velocity and sprint and release progress using Rally. • Empowered teams to become self-organized and able to hit commitments at high level of quality. • Defined WBS for waterfall projects, conducted status meetings, worked with functional managers on resource allocation, established a risk/issue management process for all projects. From November 2010 to July 2012 (1 year 9 months) San Francisco Bay AreaScrum Master / Project Manager @ • Worked with agile coach to help transition teams from waterfall to Agile scrum. • Conducted all scrum ceremonies; collaborated with cross functional teams to gather business requirements related to ongoing development of user stories. Facilitated release roadmap meeting. • Responsible for ensuring that all assigned program/project deliverables are fully integrated and aligned with other existing or planned elements, completed on-time, on-target and within-budget in order to meet or exceed objectives and expectations • Defined, planned, and directed the execution of multiple projects (both applications and infrastructure related) while balancing the competing demands of scope. • Rigorously advocated and improved the Project Management Office processes, tools, and culture. • Built and cultivated strong relationships with internal and external customers, partners or other stakeholders. From August 2004 to July 2009 (5 years) Project Coordinator / Account Manager @ • Assisted PM in maintaining project schedules, WBS, issue/decision logs, meeting summaries and status reports to ensure effective, ongoing communications across all team members. • Scheduled and designed proof of concepts, worked with vendors to manage the bidding and contracting process. • Acted as a liaison between sales and inventory divisions to optimize inventory levels and encourage lean manufacturing practices; coordinated with various departments to resolve issues and take preventive actions. From June 2003 to July 2004 (1 year 2 months)

Bachelor of Science, Information Systems @ Western Sydney University From 1998 to 2002 Payal Patel is skilled in: Agile Project Management, Kanban, Agile Methodologies, Program Management, Waterfall, Java Enterprise Edition, Scrum, Business Intelligence, PMP, Software Development, SDLC, Cross-functional Team Leadership, E-commerce, Management, Oracle, Quality Assurance