Paul Wallace's Email & Phone Number

💼 Past Experience

Paul Wallace has over 10 years' customer service experience in customer service, sales, and technical support. Paul Wallace's experience allows him to provide support to customers in a safe and efficient manner. He is also able toblend customer service and technical support around the customer's interests. By doing this, he is able to help customers achieve their goals. In his past roles, he has shown himself to be an excellent leader and a great manager.Currently, Paul Wallace is a Sr. Director of Global Customer Success & Support Operations at PROS from August 2015 to September 2017 in Houston, TX Area. In this role, he is responsible for conducting customer support operations for all of PROS' global divisions. This includes both customer service and technical support. Paul Wallace is also responsible for setting and consistent high standards for customer support operations.VP of Customer Support Operations at Magento, Inc., an eBay Company (X.Commerce) from July 2010 to August 2015 (5 years 2 months). In this role, PaulWallace is responsible for customer support operations for all of Magento, Inc.'s global divisions. This includes both customer service and technical support.Sr. Director Global Customer Support & Services at Alert Logic from June 2008 to July 2010 (2 years 2 months). In this role, Paul Wallace is responsible for customer support operations for Alert Logic's global divisions. This includes both customer service and technical support.Vice President Global Customer Support & Services at Tricipher from July 2005 to June 2008 (3 years). In this role, Paul Wallace is responsible for customer support operations for Tricipher's global divisions. This includes both customer service and technical support.Sr. Director Global Customer Support, Services, and Renewal Sales at NetIQ Corporation from December 1999 to July 2005 (5 years 8 months). In this role, Paul Wallace is responsible for customer support operations for all of NetIQ Corporation's global divisions. This includes both customer service and technical support.Director of Network Operations at Blue Cross Blue Shield of North Carolina from 1994 to 1999 (5 years). In this role, Paul Wallace was responsible for network operations for Blue Cross Blue Shield of North Carolina's global divisions. This included both customer service and technical support.

🎓 Education

Paul Wallaces' education and work experience highlights his experience in Business Administration and Eco-Championship Program. Paul Wallace has a Diploma in Business Administration from Tulane University and also has a Master's degree in Business Management from American International University- both in2002. Having completed these courses and also completed various professional experience in various industries, Paul Wallace has a great deal of knowledge and experience that he can now share with his readers.The first major project Wallace worked on while he was a undergrad at Tulane University was the development of a small-scale Eco-Championship Program. The program, which was piloted in 2003, was successful and helped Tulane University become known as a center for Eco-Championship Initiatives. The program also allows for students to gain experience in a variety of industries and to develop important business skills.Wallace then moved on to work as a business consultant for a three-year period with the US Chamber of Commerce. He was responsible for the development and implementation of a number of chamber's corporate charitable programs.Wallace then moved on to work as a business analyst for a two-year period with a business development consulting firm. During this time, he also took on a number of different volunteer opportunities, working with a variety of community organizations.Wallace's experiences in these two jobs have imparted to him a great deal of knowledge and ability that he can now share with readers. His skills as a business consultant and analysis have helped him develop successful programs that have helped numerous businesses achieve success. The experiences he gained from his work with the Chamber of Commerce and from his volunteer work have further solidified his understanding of business and Eco-Championship programs.Specifically, his understanding of the Eco-Championship Program has allowed him to develop successful programs that are not only successful but that also teach important business skills. These programs are also low-cost to operate and are easy to replicate. This knowledge and ability is now being shared with others who may be interested in starting or expanding their own Eco-Championship Program.

💡 Technical & Interpersonal Skills

In his last two years as a Director at PROS, Wallace's responsibilities included leading a customer support team of experts who provide support to end customers through phone, email, and live chat. Wallace also had positions at Magento, Inc., where he was responsible for customer support from 2007-2010 and at Alert Logic from 2006-2008. In his prior positions at Tricipher, netIQ Corporation, Blue Cross Blue Shield of North Carolina, and Blue Cross Blue Shield of Texas, Wallace orbited around the technical desk providing support to customers.Wallace isained experience with the following: -Customer service -Technical support -Customer relationship management - elaborate network operations -20/240 technologies -Online customer channels