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Paul McKenna

Director/Principal Consultant

Enterprise and Service Management Solutions Architect/Consultant

Brighton, United Kingdom

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Paul McKenna's Email Addresses & Phone Numbers

Paul McKenna's Work Experience

JP McKenna Consulting Ltd

Director/Principal Consultant

April 2011 to Present


Senior Customer Solutions Architect

May 2005 to April 2011

Atos (Netherlands)

Enterprise Systems/Network Management Consultant (Interim)

September 2001 to May 2005

The Hague Area, Netherlands

Paul McKenna's Education

University of Sussex

Bachelor's Degree History 2:1

1975 to 1978

IBEU, Rio de Janeiro, Brazil

Advanced Certificate Portuguese Language

1984 to 1985

Chiswick Polytechnic

HNC Business Studies

1973 to 1975

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About Paul McKenna's Current Company

JP McKenna Consulting Ltd

JP McKenna Consulting Ltd clients/projects have included: Lockheed Martin: provided solution architecture consultancy on an ITIL-aligned service integration and management (SIAM) project - part of a major programme to migrate a UK Government Ministry’s ICT service with 90k+ users from legacy single supplier environments to a G-Cloud based multi-supplier sourcing service managed by the SIAM tower, Services...

Frequently Asked Questions about Paul McKenna

What company does Paul McKenna work for?

Paul McKenna works for JP McKenna Consulting Ltd

What is Paul McKenna's role at JP McKenna Consulting Ltd?

Paul McKenna is Director/Principal Consultant

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Paul McKenna's personal email address is m****[email protected]

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Paul McKenna's business email addresses are not available

What is Paul McKenna's Phone Number?

Paul McKenna's phone +44 ** **** *347

What industry does Paul McKenna work in?

Paul McKenna works in the Information Technology and Services industry.

About Paul McKenna

📖 Summary

ITIL certified Enterprise Management (EM) and IT Service Management (ITSM) Solutions Architect/Consultant with in-depth IT infrastructure and service management knowledge and 25+ years' experience of engaging with customer stakeholders to gather requirements, scope, propose, design, build, implement, transition, and operate/manage ITIL-aligned, end-to-end ICT solutions within both public and private sectors. Professional competences/capabilities cover: ICT managed services: 20+ years’ experience of working for and with ICT Consultancies, Managed Service Providers (MSPs), Systems Integrators (SIs) on complex, large scale ITIL-aligned ICT managed services projects and programmes covering the full IT service lifecycle. Solutions Architecture: knowledge of Enterprise and Service-oriented architecture (SOA). Specialist in developing ITIL-aligned, end-to-end, EM/ITSM and service integration solution designs. Enterprise Systems/Network Management: 25+ years' experience of IT infrastructure management with in-depth systems and network management knowledge. EM/ITSM toolset subject matter expert (SME) with knowledge of/experience with Microsoft (MS) System Center, HP, BMC, CA, IBM and EMC/VMware suites. Pre-sales: 20+ years' customer-facing pre-sales experience including: requirements capture, scoping, costing/pricing, responding to ITTs, RFPs, RFIs, proposal writing, customer presentations/workshops, solution overviews, service/operating model development, contract negotiations/mark-up.10+ years' experience of working with and for MSPs within global virtual teams on large-scale cross-border managed services bids. IT infrastructure technologies: Operating Systems, Server, Desktop/Application Virtualization: Private/Public/Hybrid/Community Cloud - Infrastructure/Platform/Software-as-a Service (IaaS/PaaS/SaaS), Networks & Storage. Framework/Methodologies: ITIL (V2/3), SSADM, PRINCE2 & TOGAF V9.x. Management: Project and team management.Director/Principal Consultant @ JP McKenna Consulting Ltd clients/projects have included: Lockheed Martin: provided solution architecture consultancy on an ITIL-aligned service integration and management (SIAM) project - part of a major programme to migrate a UK Government Ministry’s ICT service with 90k+ users from legacy single supplier environments to a G-Cloud based multi-supplier sourcing service managed by the SIAM tower, Services provided: - Technical/ITSM consultancy within the service transition programme - Development of EM/ITSM HLDs integrating SIAM/Supplier toolsets (G-Cloud IaaS environment), - TOGAF-based Architecture Management consultancy covering SIAM/Supplier/client artefacts. Vodafone Global Enterprise (VGE)/Bluefish Communications: provided consultancy services to VGE’s Bid Team developing the systems & ITSM components of an ITIL-aligned/Cloud-based global telecommunications managed service solution for an international banking group across 28 countries (Bid, Service Design and Transition project phases) covering: - Due Diligence (DD), requirements capture/management. - Development of the systems/ITSM components of the Best and Final Offer (BAFO) proposal. - Transition planning - Contract negotiations/mark-up (services schedules) - Development/delivery of the overall HLD. - Development of the Statement of Work (SoW) - Handover to Global Service Transition. SCC: provided solutions architecture, design & consultancy services on Cloud/DC infrastructure, EM, ITSM and EUC projects covering: - MS System Center HLD development for G-Cloud & Commercial Cloud IaaS infrastructure management. - RFP responses to customers for Cloud/hosting services - Consultancy on Windows 7/Office 2010 upgrades/migrations - VDI technology & service strategy - Technical design for & management of a DC infrastructure refresh/migration project Dell, Glasshouse Technologies & Fujitsu Sweden: provided solution architecture consultancy and developed EM/ITSM HLDs. From April 2011 to Present (4 years 8 months) Senior Customer Solutions Architect @ Senior Solutions Architect within the Service & Enterprise Management Practice pre-sales group responsible for working on large scale ITIL-aligned managed service bids and project delivery. Major projects included: 2010-2011: Designed/managed the build/implementation of an EM solution for a global Swedish investment bank based on SCOM 2007 R2/SCCM 2007 R3 to manage an IT infrastructure including 2 DCs, 250+ locations and 16,000+ Windows 7 clients. Also responsible for an integration design based on MS Opalis (Orchestrator) integrating HP Service Manager (HPSM) V7 with BMC Remedy V7.6/Atrium. 2010: Designed/managed the build/implementation of an EM solution with SCOM 2007 R2 & HP OpenView (OV) Network Node Manager (NNM) integrated with CA Service Desk for the management of multiple customers' out-sourced IT infrastructures. 2009-2010: Designed/managed the build/implementation of an integration solution based on MS Opalis (Orchestrator) for a Swedish-based global car manufacturer (Integrating IBM Tivoli & Service Request system with HPSM V7). 2009: Developed EM HLDs for various UK customers using SCCM/SCOM 2007 to manage a Windows Server/VMware environment integrating with a multi-tenanted CA Service Desk. 2008-2009: Delivered an EM HLD based on SCOM 2007, SCCM 2007, HP OV NNM V7.5, CiscoWorks V3.1 to manage a Swedish global consumer goods company’s IT infrastructure covering 48 countries, 100+ locations, 10,000+ clients and the integration of the solution with a CA Service Desk. 2006-2007: Worked on UK projects to design/manage the build/implementation of EM HLDs based on SCOM 2007, SCCM 2007, MOM 2005, SMS 2003, HP OV NNM, HP OV Operations (OVOU), HP Systems Insight Manager (SIM), CiscoWorks, CA Concorde eHealth, CA Network & Systems Management (NSM), IBM Tivoli, BMC PATROL and SAP Solution Manager to manage Windows, Linux, UNIX servers, Cisco/Juniper networks, HP/EMC/NetApp storage and AD, DNS DHCP, IIS, SQL Server 2005, Exchange 2003, SAP R/3 & Oracle. From May 2005 to April 2011 (6 years) Enterprise Systems/Network Management Consultant (Interim) @ Enterprise Systems/Network Management Consultant working within TNT-Post’s central IT Operations Group leading a team with responsibility for designing, building, implementing and managing an ITIL-aligned EM/ITSM solution for TNT-Post’s European IT infrastructure (2 central DCs/LANs, 500+ site Cisco-based WAN, UNIX, Linux and Windows Servers). Projects: Worked on multiple infrastructure consolidation and Service Improvement Plan (SIP) projects including: - Team member: Design/build/implementation of a MOM 2005 solution to manage Windows 2000/2003 servers and its integration with an HP OVOU Manager of Managers (MoM) system. - Worked with HP Professional Services to design and implement an upgrade of HP OV NNM from V5.x to V6.4 and HP OVOU from V5.3 to V7.2. - Developed an HP OVOU-based infrastructure and application management solution for a SAP R/3 application landscape hosted on a SUSE Linux based FlexFrame environment coupled with Oracle databases and NetApp storage. - Designed/built/implemented an HP OV Internet Services (OVIS) based synthetic transaction management solution to monitor and report on the performance and availability of business-critical internal and customer-facing Web applications. - Team member: design/build/implementation of an HP OV Reporter V3 based solution to report on server performance, capacity and availability for SLAs. - Worked on numerous SIP projects including: implementing SLA Monitoring (SLAM), OVOU Smart-Plug-Ins (SPI) management modules, developing custom OVOU Line of Business (LoB) application monitoring and an SNMP-based network availability/service performance monitoring solution with HP OV NNM for a Europe-wide Cisco-based LAN/WAN/DC infrastructure. - Developed documentation for the operations team (Operations guides, procedures manuals and work instructions etc.). From September 2001 to May 2005 (3 years 9 months) The Hague Area, NetherlandsNetwork Management Professional Services Consultant @ Responsibilities and projects included: - Management of Proof of Concept (PoC) trials and Beta programmes for the Riversoft V3 network management solution on Solaris and Linux platforms for EMEA customers (technical pre-sales). - Development and delivery of training and product demonstrations to customers throughout the EMEA region. - Design and delivery of network management solutions for EMEA customers using the Riversoft V3 network management solution. From January 2001 to September 2001 (9 months) London, United KingdomEnterprise Systems/Network Management Consultant (Interim) @ Enterprise Systems/Network Management Consultant working within HP’s ICT project team responsible for designing, building, implementing and managing an ITIL-aligned EM/ITSM solution for TPG-Post Group (part of a major programme to introduce and establish ITIL processes throughout the company). Responsible for designing/developing/implementing/managing an HP OV based systems/network management solution to monitor/manage IT services covering two central ATM-connected DC sites, 400+ Frame Relay-connected remote sites hosting UNIX (HP-UX/Solaris), Linux, Windows and Novell NetWare servers delivering distributed file, print services and business-critical applications. ITSM Projects included: - Design/build/implementation and on-going management of an HP OV NNM network management solution (V3 with upgrades to V4, V5) for the SNMP-based management of a DC infrastructure/400-site Cisco WAN/LAN including monitoring a Novell NetWare Server estate and integration of the solution with a CiscoWorks 2000 configuration management system (CMS) and an HP OVOU MoM. - Design/build/implementation and on-going management of an HP OV Operations Center (OpC) V2 systems management solution to monitor HP-UX, Solaris, Linux and Windows Servers with subsequent upgrades of the solution to HP IT Operations (ITO) V4 and HP OVOU V5.3. - Design/implementation/management of a solution to integrate HP OVOU with ARS Remedy to facilitate manual/automated Incident Management and subsequently the migration of the Service Desk from ARS Remedy to Peregrine ServiceCenter. - Worked with HP to plan/implement the migration of the HP OVOU/NNM central management environment from a stand-alone HP-UX platform to an HP MC/ServiceGuard failover cluster (part of IT Service Continuity SIP project). - ITSM project team member: establishment of a 24x7 1st Line IT service operations team including staff training/mentoring and production/delivery of operations guides, procedures and work instructions. From September 1996 to January 2001 (4 years 5 months) Amsterdam Area, NetherlandsSystems/Network Management Consultant (Interim) @ Systems/Network Management Consultant based working within the IT Operations team. Major projects included: -Team member: implementation of a 2000+ node Ethernet TCP/IP and IPX based campus network integrating Novell NetWare 3.x, HP UX 9.x and Windows NT V3.51 &V4 servers with Windows V3.11, 95’ and NT V3.51& V4 clients running SAP R/3 V2.2, MS Office V4 and MS-Mail V3. - Project Manager/Implementer: the upgrade of the NetWare V3.12 server environment to NetWare V4.11 including design, implementation and management of the company Novell Directory Services (NDS) infrastructure. - Team member: upgrade of NT V3.51 servers/clients to NT V4 and migration of application servers from SCO UNIX and NetWare to Windows NT. - Team member: SAP R/3 implementation project including configuration of the client/server environment, SAP Basis administration and rollout. - Implementation/system administration of an SNMP/ICMP based network monitoring and management system using HP OpenView NNM V3.31 to manage a campus LAN and WAN infrastructure. - Project Manager/Technical Author: documentation of the network operation group’s procedures (using MS Word/HTML) in preparation for a ISO 9001 quality management audit (part of the accreditation process). - Team Member for the implementation of a company Intranet IT technical documentation server using HTML and Windows NT IIS. - Evaluator/Technical Report Author for the evaluation of NetWare V4.11, Windows NT V4, MS BackOffice, MS SMS V1.0, IBM Tivoli and Lotus Notes. From February 1995 to September 1996 (1 year 8 months) IT Services Manager @ IT Services Manager for HEED IT Services reporting directly to the Managing Director. - Part of the management team responsible for setting-up the company after winning a contract to provide an out-sourced ITSM solution for the Electricity Association. - Responsible for managing customer IT services, Third party suppliers, and managing a systems/network management technical/service support team providing IT managed services to customers within the utilities/financial services sectors covering Novell NetWare LAN, Microsoft Windows Desktops and IBM AS/400 IT technology services. - Responsible for pre-sales including bids and proposals. From March 1993 to February 1995 (2 years) London, United KingdomIT Technical Services Manager @ IT Technical Services Manager reporting to the Head of IT. - Responsible for managing a team providing LAN (Novell NetWare) PC (Windows/Office) and IBM AS/400 network, system/application technical/service support. Contributed to the setting-up of an internal Service Provider organisation that introduced an IT Service Catalogue, SLAs and an internal IT service-charging model. From April 1990 to March 1993 (3 years) London, United KingdomSystems Analyst/Designer @ Systems Analysis and Design (SSADM), technical project management, SQL programming (Ingres), and network management (PCSA and DECNet). From August 1989 to April 1990 (9 months) London, United KingdomInformation Centre Team Leader @ Managed a team providing technical support for a PC and LAN-based IT infrastructure (MS DOS, Windows/Office and Novell NetWare). From September 1987 to August 1989 (2 years) London, United KingdomBachelor's Degree, History, 2:1 @ University of Sussex From 1975 to 1978 Advanced Certificate, Portuguese Language @ IBEU, Rio de Janeiro, Brazil From 1984 to 1985 HNC, Business Studies @ Chiswick Polytechnic From 1973 to 1975 A levels, English, History & Geography @ Feltham School From 1970 to 1972 Master's Degree, Social and Political Thought @ University of Sussex From 1979 to 1980 Paul McKenna is skilled in: IT Service Management, Solution Architecture, ITIL, HP, Cloud Computing, Pre-sales, Windows Server, Infrastructure, Virtualization, SCCM, Cisco Technologies, Service Management, ITIL Certified, Systems Management, Windows 7

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In a nutshell

Paul McKenna's Personality Type

Extraversion (E), Intuition (N), Thinking (T), Perceiving (P)

Average Tenure

2 year(s), 10 month(s)

Paul McKenna's Willingness to Change Jobs



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