Did you know that your customers are empowered? You only get one chance to make a good impression. A single misstep and 89% will leave you for a competitor. Executives say they lose 20% of revenue a year do to poor customer experience(CX). Fortunately, CX leaders who deliver personalized, consistent service across channels outperform the stock market
Did you know that your customers are empowered? You only get one chance to make a good impression. A single misstep and 89% will leave you for a competitor. Executives say they lose 20% of revenue a year do to poor customer experience(CX). Fortunately, CX leaders who deliver personalized, consistent service across channels outperform the stock market by 24% and outpace CX laggards by 69%.
Oracle Service Cloud enables you to drive stronger, more profitable customer relationships with anytime, anywhere, any device support and a unified customer view across channels. Typical customer success metrics include:
• 60% email reduction
• 40% self service rate
• 25-30% higher conversions with chat
• 7X higher Net Promoter Score (NPS)
• 20% decrease in service costs while growing sales
Please contact me if you would like to discuss what a truly great customer experience would mean for your business.
Regional Sales Manager - CX Service Automation @ Regional Sales Manager of a team offering solutions within Oracle’s Customer Experience Application Suite - Enterprise Accounts. Oracle Service Cloud insures that customers receive the best possible experiences at any point of contact. Oracle Service Cloud (OSvC) improves customer efficiency, retention and acquisition for our clients. From October 2014 to Present (1 year 1 month) Greater Minneapolis-St. Paul AreaSenior Customer Experience Application Sales Representative @ From August 2014 to September 2014 (2 months) Greater Minneapolis-St. Paul AreaCustomer Experience Applications Sales Representative @ Oracle’s Customer Experience (CX), Service Automation & Cloud Services Group is helping rid the world of bad experiences one consumer interaction at a time, seven million times a day, by seamlessly integrating multiple communications channels (phone, email, mobile, web self-service, etc.) and knowledge base into the customer experience strategies of thousands of organizations around the globe.
Through Oracle Cloud Service Customer Experience Suite, we drive proven results in:
• Customer Acquisition
• Strengthened Loyalty
• Increased Efficiency
As an addition to the all encompassing Oracle stack, Oracle Cloud Service Customer Experience Suite is comprised of the following cloud components:
• Web Experience
• Social Experience
• Contact Center Experience
• Service Experience Platform
Choosing the right customer experience solution to help manage the customer experience you provide is a critical decision. Are you a customer-centric organization with tens of thousands, or tens of millions of customers? Do your customers look for simplicity and flexibility across multiple communication channels (phone, email, mobile, web self-service etc.) when doing business? Do you want to integrate social networking seamlessly into your customer experience strategies?
Oracle’s Service Cloud CX Suite has mastered the fine line that organizations walk when trying to balance cost and the customer experience. The CX suite will help you grow sales and increase efficiency by delivering superior customer experiences across web, social, and contact center touch points. And it’s cloud-based, so there is no software to manage, no heavy upfront investments, and a rapid deployment.
Oracle’s Cloud Service customer experience solution gives you the power and control to manage the three experiences that matter most across every stage of your customer’s journey – Acquisition, Retention and Efficiency.
• 477% quota attainment FY2014 From February 2013 to August 2014 (1 year 7 months) Minneapolis, MNProduction Sales Specialist @ From January 2007 to February 2013 (6 years 2 months) Office Solutions Executive @ From January 2006 to January 2007 (1 year 1 month) Bloomington, MNDocument Solutions Executive @ From July 2000 to December 2005 (5 years 6 months)
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services @ University of Wisconsin - River Falls Paul Brazel☁ is skilled in: Sales, Account Management, CRM, Management, Solution Selling, Direct Sales, Customer Satisfaction, Cloud Computing, New Business Development, Document Management, Cross-functional Team..., Key Account Management, Customer Experience, Contract Negotiation, SaaS, Marketing, B2B, Process Improvement, Software Industry, Strategic Planning, Marketing Strategy, Business Strategy, Competitive Analysis, Customer Experience..., Digital Strategy, Web Self Service, Sales Process, Sales Operations, Presentation Development, Knowledge Management
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