Kerr Multilingual (www.kerr-multilingual.co.uk) is one of London’s leading and most established independent multilingual recruitment agencies. Our consultants are linguists with solid recruitment experience and understanding of international markets and education systems. We are celebrating over 45 years in the recruitment business! Kerr Multilingual is part of Gap Personnel Holdings Ltd (www.gap-personnel.com) which is one of the fastest growing independent recruitment firms in the UK. Gap Personnel Ltd is a leading provider of staffing and outsourced people-related services with 21 specialist recruitment companies over 36 locations Gap Personnel has evolved through innovation, service excellence, passion and a strong belief in its core values. Gap Personnel are a distinctive brand that stands for exceptional customer value, with a promise to “be the best, everywhere, all the time”. We offer our clients a broad range of services including: - Specialist language testing and databases - Best candidates in the current market are recruited - Strong partnership based client relationships - Best Quality of Hire - Best Managed Recruitment Process - Best Value Pricing Specialties Multilingual Recruitment, Language Recruitment, Office Support – Team Assistants, PAs, Customer Service/Call Centers, IT Helpdesk, Technical Support, Marketing/ Online/E-commerce, Finance, Supply Chain/Logistics, HR etc. Languages recruited for include: English, French, German, Italian, Spanish, Portuguese, Dutch, Flemish, Danish, Norwegian, Swedish, Finnish, Polish, Hungarian, Russian, Japanese, Chinese, Korean, Persian, Hebrew, Turkish, Arabic etc

Branch Manager @ KERR Multilingual have been in the recruitment business for over 45 years – our clients range from large blue chip organisations to niche and boutique companies. We specialise in both linguist and non linguist positions within all sectors from Sales, Marketing, Customer Service, Market Research to Office Administration positions such as PA, Team Assistants, etc. but our consultative approach to recruitment goes beyond the language requirement for your jobs... At KERR, we CARE – and we are fully committed to recruit for the right: • Job: We are composed of 3 main divisions: Commercial, Multilingual and Technical recruitment, so we can provide assistance for any temporary or permanent staffing needs. • Language: We have access to an important pool of multilingual candidates nationwide and cover all types of Indo-European languages currently in demand in the market. • Culture: Our multicultural team of specialist consultants will make sure they find people with the right cultural background to support your international business projects. From July 2014 to Present (1 year 6 months) London, United KingdomCommercial & Multilingual Team Manager @ Kerr Multilingual have specialised in Recruitment for over 45 years and languages for 15 years, for both permanent and temporary positions. Within sectors ranging from the Fashion industry, Food & Drinks, Media, Logistics, IT and Advertising to name but a few. From January 2014 to June 2014 (6 months) London, United KingdomCommercial & Multilingual Account Manager @ From January 2012 to December 2013 (2 years) Trainee Recruitment Consultant @ Working as a Trainee Recruitment Consultant, I was responsible for searching and recruiting candidates in different markets for positions mainly focus in trading, marketing and Spanish market within iGaming. From May 2011 to November 2011 (7 months) Researcher and Marketing Professor @ Headhunted by the director for the Faculty of Commerce, I was a marketing lecturer for undergraduate students focused on: brand and product analysis and development; marketing strategy; price determination; campaign planning; retail and sales. I was also a divisional researcher looking at government investment in SMEs in Mexico. From June 2010 to December 2010 (7 months) Internship, Events and Meetings Consultant @ One of my core responsibilities during this internship was conducting research to indentify B2B opportunities for companies in Asia, through cold calling and cultivating relationships. I received particular recognition for achieving more than 10 clients per day. As personal assistant to a Senior Consultant, I managed to improve her utilization by approx 25%, an achievement for which I received recognition. One of my most significant projects during my internship involved contributing to the marketing design of an online company. This project gave me a useful insight in to the targeting and marketing strategies of online enterprises From July 2009 to September 2009 (3 months) Customer Service Performance Assessor (Part-Time 1 year contract) @ Working for a Customer Relationship Management Consultancy. The position gave me a useful insight into how companies valued, measured and maintained the quality of customer service they provided their clients. From January 2008 to December 2008 (1 year) Owner, Manager @ While studying for my undergraduate degree, I identified a need in the market for a community based event management enterprise within Tampico. Following a few small scale projects, initially by word of mouth, I was able to grow the business and started taking on ever larger events. I developed a marketing plan focused on B2B sales and was eventually organising ever larger projects, typically for events in excess 200 people. As the business grew, I quickly recruited, trained and managed staff to respond to the growing demand. I successfully sold the enterprise, which remains an ongoing and successful concern, to pursue a Masters degree in Management in the United Kingdom. This early entrepreneurial experience enabled me to apply in practice much of the theory I was learning during my Business Administration degree. The experience also gave me a sound understanding of setting up and managing a viable enterprise, as well as developing my skills and understanding of marketing, sales, recruitment and training. From 2006 to 2008 (2 years)

Certificate in Recruitment Practice (CertRP) @ Recruitment & Employment ConfederationMSc in Management, Business Management, Marketing, Finance @ University of Buckingham From 2009 to 2010 Diploma, Français @ Université du QuébecBusiness Administration Degree, Business Management, Marketing, Finance @ Universidad Autónoma de Tamaulipas From 2004 to 2008 Patricia Yanez is skilled in: Diversity Recruitment, Business Management, Spanish, conversational French, Sales Process, Client Communications, Customer Relations, Emotional Intelligence, Customer Service, Recruiting, Online Advertising, Management, French, Executive Search, SEO