More than eight year experience in Business Research and Talent Research with specialization in Global Professional Services Market - Accountancy, Consulting, IT Services and B2B Services. Strong domain knowledge of Internet sector, eCommerce and Online Marketplace.

Manager, Research @ Manager, Research, GTS Services, Chief Human Resource Officers, Supply Chain & Operations and Legal Risk Compliance and Government Affairs Managing Clients, Processes, People, Resources and Knowledge. Knowledge Management activities involves, knowledge creation, acquisition, capturing, assembling, sharing, integration, leverage and exploitation that span from obtaining new knowledge to exploitation. Manager, Research (Oct 2013 - present) Team Leader, Research, GTS and CHRO (July 2012 - Sep 2013) Team Leader, Research, GTS (July 2011 - June 2012) Sr. Research Analyst (Jan 2010 - June 2011) Research Analyst (May 2008 - Dec 2009) From May 2008 to Present (7 years 8 months) Gurgaon, IndiaTeam Leader, Research, GTS-Services and CHRO Practice @ Exposure of managing mid-sized teams to large teams. • Experience in preparing research reports, thought leaderships, industry landscapes, company analysis, competitive analysis and executive analysis. • Independently manage complex and challenging research assignments related to Consulting, Accountancy, IT Services and Business Services globally. • Identifying client issues, proposing strategic solutions to the client, developing proposals for search and consulting engagements. • Conduct training for the research team on technical subjects and databases. • Directly engage with the clients, interpret their requirements, scope and estimate projects and manage the communication flow throughout and handles multiple requests. • Assist the Manger in recruitment, appraisals and career planning, goal setting and feedback delivery. • Participate in business development meetings/conference calls. • Help with practice management, knowledge development and thought leadership for the practice. • Mentor and guide by managing project teams aspirations, needs and expectations and help them grow and deliver quality projects. • Heads knowledge Club for research team and responsible for maintain knowledge sharing across the research floor. From July 2012 to September 2013 (1 year 3 months) Gurgaon, IndiaTeam Leader, Research, Global Technology & Services Practice (GTS-Services/BPS) @ • Responsible for GTS-Services Team in Heidrick and Struggles Knowledge Management Center. • Expert in Global GTS Services Sector (Management Consulting, Outsourcing, Accountancy Industry (Big-4), IT Services, Business Services and Law firms). • Managing team of researchers through mentoring and training them, giving regular feedback and appraising them. • Managing and developing client (internal) relationships and overall client satisfaction. • Works proactively and independently to produce insightful qualitative and quantitative analysis to support the assigned teams in strategic planning, pursuits and engagements. • Develops project plans and manages projects, including objectives, timelines, milestones, priorities, team member responsibilities and work products. • Leading and executing research projects with varying degrees of complexity across Knowledge Management Centre e.g. working with consultants on their BD pitches, Strategy Analysis, researching on business opportunities etc. • Responsible for administrative and day-to-day operational responsibilities like, keeping track of the daily workflow, daily MIS, assigning requests and execution of deliverables on time. • Explore opportunities of developing and recommending new products/services by leveraging the resources. • Leading Knowledge Clubs – Responsible for driving knowledge sharing across knowledge management centre. From July 2011 to July 2012 (1 year 1 month) Gurgaon, IndiaSenior Research Analyst, Global Technology & Services Practice (GTS-Services/BPS) @ From January 2010 to June 2011 (1 year 6 months) Gurgaon, IndiaResearch Analyst, Global Technology & Services Practice (GTS-Services/BPS) @ From May 2008 to December 2009 (1 year 8 months) Gurgaon, IndiaResearch Analyst @ Business plan formation related to companies in media & entertainment sector Customized and syndicated business and financial research Develop research and forecasting models for strategic decision making Designing the process map and risk analysis for various projects Tracking Financial and Business Information for companies related to Information, Communication and Entertainment. From April 2007 to April 2008 (1 year 1 month) Noida Area, India

PGDBM, Finance and Marketing @ IILM, New Delhi From 2005 to 2007 Bachelor of Engineering, Electrical @ Maharshi Dayanand University From 2001 to 2005 Pankaj Arora is skilled in: Consulting, Knowledge Management, Business Planning, Professional Services, Competitive Intelligence, Business Strategy, Business Research, Management Consulting, Business Information, Strategy, Management, Secondary Research, Business Development, Business Intelligence, Strategic Planning