I have designed and implemented computer systems from POC to production at Symantec, VMware, Apple, and Veterans Affairs. Experience using AWS, Rackspace, Azure, OpenStack, and CloudStack Paas/IaaS. Experience using Puppet, Chef, and Docker configuration management software. Experience using Git, Jenkins, and Perforce continuous integration tools. Experience using Nagios, Zenoss, and Splunk monitoring tools.
I have enterprise IT experience supporting Linux, Mac, UNIX, Windows, and VMware physical and virtual production servers, computer hardware, software, NAS/SAN storage, tape, networking, mobile, wireless, Open Directory, Windows Server 2003/2008, Active Directory, Exchange Server 2003/2007, and Zimbra Server 7.2/8.0 in engineering, operations, and production environments. Strong desire to fix things, keep things working, and help people.
Experience supporting Zimbra Mail on Linux and Outlook/Exchange and SharePoint on Windows for +15,000 employees. I have managed 450 physical and virtual servers plus storage in 9 server rooms in a production environment. I have managed 1,000 physical servers plus storage in 7 server rooms in a production environment. I can create OS, applications, and code signing images for Linux, Mac, and Windows servers using Norton Ghost and VMware Converter. I have experience working with senior executives, senior managers, work colleagues, and junior employees.
Experience supporting employees and customers in large and small civilian, government, and military environments. I have software development and configuration management experience working on a classified project at Lockheed Martin. I have project management experience working in multi-vendor environments. I have supervisory experience while serving in the United States Army and I have a secret clearance. I have Electronics Technician rework experience and APC, AT&T, CDW, Dell, and HP ordering process experience. What I do not know I will find out, and I will get the job done.
Senior Systems Engineer @ * Supporting implementation of Opnet AIX monitoring solution on Java/Linux and .NET/Windows for browser based enterprise applications.
* Providing L3 escalation support, troubleshooting issues, implementing fixes, and documenting solutions for Opnet AIX on internal wiki.
* Designing Riverbed Opnet BMX APM tool for POC project, implementing EUE monitoring solution for applications in production environment.
* Supporting BMC BladeLogic deployment tool for software installs and upgrades.
* Resolving Remedy incident tickets & JIRA project tickets.
* Driving project based implementation schedule working with application support teams, management, and vendors, solving complex problems.
* Training applications team members on how to use and administer Riverbed Opnet AIX & BMX performance monitoring solutions. From 2014 to Present (1 year) Foster City, CASenior Applications Support Engineer @ * Supporting SDS manufacturing web applications, web servers, Java, Oracle, and MySQL on Linux and Mac in an enterprise environment.
* Deploying new applications and new versions of existing applications to enterprise servers via RPM on Linux.
* Monitoring web servers and application servers using Nagios for log files, CPU usage, memory usage, HD space, and network throughput.
* Troubleshooting web application, database, Tomcat, Apache, Java, and server issues to root cause, implementing, and documenting the fixes, moving forward. From 2014 to 2014 (less than a year) Cupertino, CADevOps Service Engineer @ * Supported Mediaroom TV3 cloud based platform on IPTV and other distributed technologies on Windows 8, Windows Azure, and MongoDB.
* Maintained and monitored applications, fixed issues as needed, triage, and routed open issues and bugs to software developers for resolution.
* Wrote troubleshooting procedures, run books, and operation manuals for applications and databases used by Mediaroom Operations Center. From 2013 to 2014 (1 year) Mountain View, CAPrincipal IT Infrastructure Engineer @ * Setup systems, storage, and networking on VMware, Ops Center, and Puppet in a distributed DevOps environment from POC to production.
* Supported physical and virtual Splunk, Oracle, Linux, Unix, Windows, and VMware machines in an agile development, Enterprise Security Group.
* Supported systems, storage, and networking in a distributed enterprise environment. From 2013 to 2013 (less than a year) Mountain View, CASenior Systems Administrator @ * Setup Proofpoint SaaS hybrid cloud email archive journaling system, using VMware and Puppet from POC to production.
* Supported Exchange on AD/Windows, Zimbra on LDAP/Linux, and applications, systems, storage, and networking for 15,000+ employees.
* Supported ongoing migration from Outlook/Exchange to Zimbra Mail Servers internally for all employees on physical and virtual machines.
* Supported email encryption project. From 2012 to 2013 (1 year) Palo Alto, CALab Manager / Systems Administrator @ * Supported 450 Linux, Mac, Windows, and VMware servers, NAS/SAN storage, and networking for build/QE team in nine server rooms.
* Created OS, applications, and code signing images for Linux, Mac, and Windows engineering servers using Norton Ghost and VMware.
* Maintained LabDC and Perforce databases of 450 physical and virtual servers for accounts, code repository, and asset verification.
* Documented and updated Linux, Mac, and Windows OS, applications, tools, and code signing image procedures on HTML wiki pages. From 2011 to 2012 (1 year) San Francisco / San Jose, CATier 2 Support Engineer @ * Provided Tier 2 support for hardware, software, storage, and networking to engineering teams on Linux, Mac, and Windows.
* Setup, imaged, and configured OS and applications on desktop and laptop Linux, Mac, and Windows computer systems.
* Installed, maintained, and supported PDU, UPS, server, DAS/NAS/SAN storage, and networking systems.
* Coordinated with Network Operations team and vendors. Worked with asset management teams during audits and asset verification.
* Trained and oriented staff to use computer hardware, software, storage, and networking on Linux, Mac, and Windows platforms. From 2011 to 2011 (less than a year) San Ramon, CALab Manager / Systems Engineer @ * Supported hardware, software, storage, networking, Jumpstart image installs, NIS, and administration tasks for engineering team.
* Setup, configured, and deployed server, NAS storage, tape, and networking systems on Linux, Solaris, Windows, and VMware. From 2011 to 2011 (less than a year) Santa Clara, CALab Manager / Systems Administrator @ * Mac OS X Server, RAID, SAN, network, backup, and recovery Systems Administrator supported SEO engineering development group.
* Supported 1,000 production servers, RAID disk arrays, network switches, and PDUs in seven server rooms located in three buildings.
* Racked, imaged, and configured Mac host systems, RAID, NAS, SAN, network switches, and PDUs for migration and expansion.
* Installed, cabled, and configured Promise RAID storage and QLogic SAN switches using Fibre Channel, Xsan, and zoning.
* Utilized Open Directory, Perl and Shell Scripts, Xserve RAID and Xsan Admin tools, LOM, and network monitoring tools.
* Created build/install images on GPT/APM in ASR, Carbon Copy Cloner, SuperDuper, and Disk Utility for enterprise distribution.
* Supported mobile device applications and maintained HTML wiki pages. Diagnosed hardware failures to root cause and fixed the issue.
* Worked with software developers and systems engineers to feedback accurate technical information to resolve complex issues. From 2010 to 2011 (1 year) Cupertino, CAHardware Integration Engineer @ * Monitored and worked with all vendors and subcontractors involved with the project to ensure a smooth deployment of IT systems.
* Tested hardware and software to specifications to ensure compliance with technical requirements for the RAPIDS program.
* Worked closely with the Project Manager, Procurement, and Manufacturing to ensure equipment configuration and OS migration.
* Tested all hardware components and drivers for the DBIDS program. Expertise in technical problem solving.
* Upgraded system BIOS, firmware, and device drivers using Shell Scripts, software packages, and service notes.
* Created software packages in InstallShield for deployment to existing and new IT systems throughout the enterprise. From 2010 to 2010 (less than a year) Seaside, CAInformation Technology Consultant @ * Configured and upgraded Windows, Mac, and Linux desktop and server hardware, storage, software, and networks.
* Designed, installed, and configured home/office wired and wireless networks for the public, friends, and family. From 2009 to 2010 (1 year) San Francisco Bay Area, CAInformation Technology Specialist @ * Setup OsiriX application and SQLite database on Mac Xserve servers, Promise VTrak storage, Xsan, and Mac Pro workstations on VLAN.
* Administered network accounts, groups, computers, printers, and email accounts in Active Directory/Exchange for 5,500+ users.
* Implemented and managed Windows OS and application patches, migration, and service packs for 6,000+ computers at 15 sites.
* Assigned and administered printer names, drivers, and configurations on enterprise print servers for 600+ printers at 15 locations.
* Conducted maintenance using Perl and Shell Scripts, Disk Cleanup, ScanDisk, CHKDSK, and Disk Defragmenter on DFS file servers.
* Supported Linux, Solaris, Windows, and MS applications in virtual machines on Citrix XenApp or VMware ESX in two data centers.
* Installed and configured application software, PC, Mac, mobile, server, storage, printer, audio/video, and network equipment.
* Created Ghost ISO images, configured PC desktops, GuardianEdge encrypted laptops, and Macs for enterprise refresh roll out.
* Resolved VPN, Citrix, PKI, mobile, OCR, remote access, device driver, tape backup, and wireless issues for users.
* Created server share folders, backup schedules, and restored folders and files for users on servers, desktops, and laptops.
* Managed software and hardware asset inventory, implemented security policies, and closed trouble tickets in Remedy. From 2008 to 2009 (1 year) Palo Alto, CAInformation Systems Specialist @ 2007 - 2008 | Activated and Deployed to Baghdad, Iraq
* Administered user network accounts, groups, computers, printers, and email accounts in Server 2003 Active Directory/Exchange.
* Supported 100 users in three building LAN and 50 users at eight remote sites. Reformatted and reimaged Windows PCs.
* Administered, supported, and upgraded Windows and Solaris OS and applications using SMS, scripts, patches, and service packs.
* Supported PC, Mac, Linux, hardware, software, server, RAID storage, printer, backup, and network equipment at co-location sites.
* Maintained, supported, and repaired communications, surveillance, and electronic warfare jamming systems.
* Provided help desk support to soldiers and civilians for Windows, PC, Mac, mobile, printer, and network issues.
* Supported and mentored soldiers in system usage, file transfers, software applications, and system security.
* Trained users, documented fixes, managed assets, and prepared status reports for the chain of command. From 2005 to 2008 (3 years) Moffett Federal Airfield, CAInformation Technology Consultant @ * Installed, repaired, and supported PCs, Macs, servers, storage, printers, and wireless networks.
* Designed, installed, and configured home/office wired and wireless networks for the public, friends, and family. From 2001 to 2005 (4 years) San Francisco Bay Area, CAField Support Engineer @ * Supported EMC Symmetrix and CLARiiON mass storage hardware and software at customer co-location sites and by phone.
* Upgraded system BIOS, firmware, device drivers, bin files, and installed hardware and software products and systems.
* Resolved storage hardware, software, network, server, OS, application, and backup issues on customer equipment.
* Supported the customer doing whatever it takes to maintain DAS/NAS/SAN data and system availability. From 2001 to 2001 (less than a year) San Jose, CAManufacturing Test Engineer @ * Wrote test plans, test cases, test scripts, documentation, help files, and manuals for company products.
* Assembled and tested fault tolerant Linux/Unix servers and RAID disk arrays in lab/manufacturing environment.
* Utilized diagnostic tools and real time statistics processing software to complete computer systems testing.
* Provided QA feedback to design engineers on product defects and manufacturing problems. From 2001 to 2001 (less than a year) Sunnyvale, CACustomer Support Engineer @ * Supported HP-UX/Windows server, PC, Mac, disk array, RAID, DLT, Fibre Channel, backup, and UPS products in data centers.
* Upgraded system BIOS, firmware, and device drivers using scripts and service notes. Installed hardware and software systems.
* Solved Linux, Unix, Windows, FC, network, server, printer, storage, and VPN issues at customer co-location sites and by phone.
* Wrote help files and documentation for supported ATA, FC, IDE, PCI, SCSI, and tape hardware and software products.
* Supported the customer doing whatever it takes to maintain DAS/NAS/SAN data and system availability. From 1999 to 2001 (2 years) Palo Alto, CASoftware Test Engineer @ * Team member in a C/C++, OOA/OOD classified software development work group, on Unix, Mac, and Windows platforms.
* Wrote Perl and Shell scripts, test procedures, help files, and user manuals for GUI software products, and maintained HTML wiki pages.
* Completed software coding, debug, software component fixes, integration test, and configuration management tasks.
* Resolved PC, server, printer, Linux, Mac, Solaris, Windows, hardware, software, and network technical issues for team. From 1996 to 1999 (3 years) Sunnyvale, CA
Certificate, Linux Systems Administration, Network Engineering and Systems Security, Information Technology @ UCSC Silicon Valley From 2012 to 2013 Certificate, Docker Basics Class @ Hands on with Docker From 2013 to 2013 Rackspace inteRACKtive, Rackspace Hands-On Labs Bootcamp @ Rackspace Hybrid Cloud From 2013 to 2013 Certificate, Puppet Fundamentals Course @ Puppet Labs From 2013 to 2013 Certificate, Bootcamp for OpenStack Course @ Mirantis OpenStack From 2013 to 2013 AWS Summit 2013, AWS Hands-On Labs Bootcamp @ Amazon AWS From 2013 to 2013 CISSP Training, Computer and Information Systems Security/Information Assurance @ Silicon Valley ISSA Chapter From 2013 to 2013 Certificate of Completion, Information Technology @ High Tech Academy From 2009 to 2011 Bachelor of Science Degree, Computer Science @ National UniversityAssociate of Science Degree, Electronics Technology @ National Education Center PAUL Guy is skilled in: Linux, Unix, VMware ESX, Windows Server, Networking, Active Directory, Virtualization, Perl, OpenStack, Amazon Web Services..., Chef, Load Balancing, Network Area Storage, Applicaiton Performance..., Information Security, Puppet, High Availability, SaaS, Data Center, Java, VPN, DNS, Firewalls, TCP/IP, Apache, Shell Scripting, NFS, SQL, Automation, LDAP, VoIP, Storage Area Networks, Fibre Channel, Cloud Computing, PaaS, Mac OS X Server, RAID, IaaS, Debian, Windows 7, RedHat, CentOS, Python, Microsoft Exchange, System Deployment, DHCP, MongoDB, Ruby on Rails, vSphere, System Architecture