Account Manager @ Role: To identify, develop and retain the value and profitability of a designated portfolio of Key customers, through close, proactive account management and applications of the partnering process. Main Duties: * Developing, for each of my customers, a sales action plan to achieve monthly targets. * Maintain comprehensive and up-to-date information on all aspects of both current, and potential customer’s business. * Identify all additional revenue / profit opportunities within my pipeline and developing these along side the Sales Managers and Directors. * Carry out a planned cycle of calls on each customer, with each call having pre-determined sales objectives and record details of call outcomes. * Organise shipments alongside the operations department for orders worldwide via road, sea, air and courier. * Identify and manage the resolution of customer problems to underpin long-term account retention. * Update CRM system with all required information on a daily basis. From March 2014 to Present (1 year 10 months) Customer Advisor @ From September 2012 to February 2014 (1 year 6 months) Derby, United KingdomVolunteer Panel Member @ From June 2011 to October 2012 (1 year 5 months) Derby, United KingdomBar supervisor @ From August 2009 to September 2012 (3 years 2 months)

Bachelor of Arts (BA), Criminology with History @ University of Derby From 2006 to 2010 Owen Smith is skilled in: Teamwork, Customer Service, Microsoft Office, Social Media, PowerPoint, Youth Justice, Employee Training, Restorative Justice, Crime Prevention, Event Planning, Social Networking