Private Equity Company Senior Executive Consultant @ OSB Enterprises LLC
GM VP Support Services @ Avaya
BA Hons @
GM Information Technology Integrations @ TwentyEighty is a world leader in helping organizations improve business outcomes through workforce learning. The company has been developed by bringing together some of the strongest learning companies under one umbrella since late 2013. Rapid growth through numerous M&A's and organic growth has seen opportunity expand represented in both: revenue and margin.
GM Information Technology Integrations @ TwentyEighty is a world leader in helping organizations improve business outcomes through workforce learning. The company has been developed by bringing together some of the strongest learning companies under one umbrella since late 2013. Rapid growth through numerous M&A's and organic growth has seen opportunity expand represented in both: revenue and margin. The company is poised to continue its growth strategy for the coming years. As a senior leader, I am responsible for executing integration, innovation and managing the company’s technologies, so growth can occur without hindrances across Product lines.
Defined, as a corporate sized start up on joining, this was a collection of brands with no underlying technology. Since 2014 major systems have been replaced or introduced as a single platform in order to accommodate the needs of 9 different companies with consolidated processes. This requires new staff, new partners, consultants and program management over Sales, financial and Infrastructure related process and systems. This enable us to execute under a single platform designed for Enterprise level scale. Additionally, a R&D team has been established to create new patents and develop world class training platforms for Sales and Leadership learning IP. From January 2014 to Present (2 years) GM VP Support Services @ Services within Avaya cover direct and indirect on site and remote analysis, diagnosis and resolution of technology in complex environments. Worked with a variety of departments to deliver and managed a $2bn P&L in the Services industry. Created new and innovative products as well as maximizing on site technicians for driving additional revenue streams that supplemented the maintenance business. Managed the quote to cash process to drive consistent and predictable funnel and revenue, adjusting products as needed to create a consistent revenue stream to deliver against P&L targets. Resolved for declining revenues by operationalized new services to enhance existing offerings through an International Channel Partner community. During this time managed the EMEA Services Sales team in order to execute new process changes successfully and hire effective leadership. From 2011 to 2013 (2 years) Greater Denver AreaGM VP Contact Center Solutions @ Working with a cross functional team and responsible for the $500m P&L. Merged the Nortel business into the Avaya business over this period to drive synergies and opportunity. Managed both the P&L and technical responsibilities of the Contact Center Business. Created a world-class team to deliver Product Management, Technical Innovation and Marketing. This has enabled technology to be an effective driver within our client's business. The result of which was recognition by Gartner moving the business to the leadership spot in the magic quadrant. The continued execution with corporate CIO's of this substantial change has resulted in a new way to create a Personalized Contact Center experience for our clients. 2011 has seen the business grow based on the innovation brought forward. Contact center business incorporates driving cloud based technologies into a mixed ecosystem of technologies. The key to success is making integrations seamless whilst closing the technology gap of customers. From 2008 to 2011 (3 years) Greater Denver AreaVP, Technology Solutions Customer Care Business @ Responsible for Technology management and Technical Product Management, developing and implementing technology solutions for Convergys Global Customer Care line of Business, reporting into the CFO. The CIO nature of this role provided experience with Mergers and Acquisitions as well deploying extensive IT services to support a $120m P&L. The major focus is the transformation of technologies to support the Care Line of Business. This transformation requires the consolidation and integration of several different technologies, skills and deployments using a single framework, therefore providing a radically lower TCO and ROI model, whilst creating a unique service offering for the company. The implementations required for this to succeed are some of the largest roll outs of their kind, currently running over 30,000 seats and growing. From November 2004 to November 2008 (4 years 1 month) Jacksonville, Florida AreaSr Director, Information Technology Services International @ Responsible for all technology solutions and services across international, specifically EMEA and APAC, for Customer Care line of Business, reporting directly to the Business Unit leader. The CIO responsibilities involved merger and acquisition work as well migrating IT's TCO by deploying a host of strategies, including outsourcing and off shore and on shore blended IT services. From 2002 to 2004 (2 years) Newcastle upon Tyne, United KingdomHead of IT Infrastructure @ Responsible for Technology solutions and services for O2 Cellular Business across Europe covering telecommunications, LAN/WAN and desktop. Role covered managing data centers for both data and voice systems, help desk and office infrastructure. From November 1998 to June 2002 (3 years 8 months) Leeds, United KingdomProduct Manager @ Technical product manager, worked on cellular devices in the early innovation days. (SMS, Blackberry, fixed to mobile technology) From January 1995 to January 1998 (3 years 1 month) Leeds, United Kingdom
Msc, Masters in Information Technology @ University of Teesside From 1993 to 1994 BA Hons, Business communications @ TEESSIDE UNIVERSITY From 1990 to 1993 Onkar Birk is skilled in: Product Management, Unified Communications, Contact Centers, Analytics, Information Technology, CRM, Professional Services, VoIP
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