Olivia Taylor's Email Addresses & Phone Numbers

Senior User Experience Researcher @ Shipt San Francisco Bay AreaUX Researcher @ AnswerLab From April 2018 to July 2019 (1 year 4 months) San Francisco, CAUX Researcher @ Microsoft • Created observational and usability study plans and related materials• Conducted usability and observational research remotely• Recruited and scheduled Microsoft employees for research engagements• Created and conducted additional...

Senior User Experience Researcher @ Shipt San Francisco Bay AreaUX Researcher @ AnswerLab From April 2018 to July 2019 (1 year 4 months) San Francisco, CAUX Researcher @ Microsoft • Created observational and usability study plans and related materials• Conducted usability and observational research remotely• Recruited and scheduled Microsoft employees for research engagements• Created and conducted additional qualitative forms of user research • Assisted in creating and conducting quantitative research (surveys, card sorts/tree tests)• Analyzed research data and provided recommendations for improvement• Created professional research debriefs, and conducted research debriefs for project team/stakeholders• Actively and quickly built domain knowledge to improve the impact and quality of research• Worked with the product team, program teammates, and key stakeholders to create user research plans• Transitioned to team as sole UX expert• Developed detailed mock ups, user scenarios, navigation flows, wireframes, and interface design / feature specifications• Made recommendations for UX strategy moving forward• Educated teammates and stakeholders on UX practices and benefits• Established and integrated UX as a practice into new team From October 2016 to October 2017 (1 year 1 month) User Research Coordinator @ Microsoft - Hololens • Managed and allocated research, data collection and QA support across 5 different feature teams for augmented reality wearable device• Managed 12 direct reports• Interviewed, hired and trained new employees• Drove improvement of internal tools• Gathered feedback from users and worked with Devs directly to continually increase usability, functionality, and reduce risk of error in internal tools• Created wireframes and specs to redesign internal tools, increased output by 400%• Restructured Research and QA processes, eliminated inefficiencies and increased team bandwidth• Designed user research studies and data collection protocols for qualitative and quantitative research• Moderated user research studies, analyzed and presented findings• Collaborated with PMs and Designers to design, test and finalize on essential product gestures and interactions• Reorganized work distribution and responsibilities• Established daily stand ups and use of kanban board• Planned and drove efforts to gather field research and data to improve HoloLens functionality in its target environments From November 2013 to October 2014 (1 year) Usability Assistant @ Microsoft - Xbox One & Kinect • Coordinated, recruited for, and moderated test and data collection sessions for Xbox One & Kinect• Collaborated with PM, DEV, and Test teams to drive data collection efforts• Planned, designed, and executed data collection and test protocols for lab and field studies• Created spreadsheets, training documents, and provided training on data collection and test protocols• Specialized in recruiting and collecting data from participants aged 18 and under From June 2012 to June 2013 (1 year 1 month) User Research Assistant @ Microsoft - Studios User Research • Conducted a variety of user research studies with adults and children, including bench marks, play tests, usability, focus groups, surveys, interviews, and field studies for Microsoft Games & Studios User Research• Documented and communicated details of current projects and studies• Used proprietary technology on a daily basis for: motion/skeletal tracking, video recording/encoding, and gaming platforms and equipment• Resolved conflicts and made executive decisions in high stress situations• Adapted to sudden changes in protocol, circumstances and resources• Maintained lab protocol to ensure the highest quality data• Data entry and analysis of quantitative and qualitative research• Provided support for various projects as needed• Managed and facilitated groups of up to 20 participants From May 2010 to January 2012 (1 year 9 months) UX Research Consultant @ Independent Consultant Client: Twilio- Design targeted research studies - Create recruitment mails, protocol, script, and required participant materials- Schedule participants- Moderate user sessions- Analyze results and create report- Present to stakeholders- Provide recommendations and expertise From September 2017 to March 2018 (7 months) San Francisco Bay AreaUser Researcher Consultant @ Ericsson via Filter, LLC - Worked in 3 week research sprints - Was proprietary researcher for DVR system- Worked with stakeholders and design team to define research objectives- Created tasks, script, and protocol- Moderate sessions one on one- Analyzed findings - Created reports with summary of findings and recommendations- Present findings and report to stakeholders From August 2015 to October 2015 (3 months) Santa Clara, California