Norriaty Amad's Email

My work objective: - to provide the best service to clients and to exceed their expectations. Believe that clients are important for a company to move forward. I will always listen to client needs and empathize. Doing my very best to deliver the high service standard to my abilities. Will give alternatives suggestions to solve problems where my level of authority allows me. Always welcome and very keen in learning new things in order to upgrade myself and believe being multi-tasked, I can make myself a contributing person in an organization. My Motto: - teamwork I have worked with my objective, motto and taking pride in my job. Always use it as a working tool to contribute to the growth of myself and the organization that I am working with. I am a meticulous, fast worker, independent and responsible person who believes in doing her job once and well with no mistake A cheerful person whom always works with a smile and can be entrust with task at minimal supervision. I believe with my years of experience, personal traits, keen and willingness to learn, I am able to accept any challenge put forward, making myself a contributing member in your organization.

Trade Operations Officer @ Performing Authoriser function for several products while being the backup person when there is a shortage of manpower. Other responsibilities: key person for FI Sampling, investigation, reconciliation Prior to checker function, I performed the processor function for several products for high value and SME customers. - Trade Finance loan: Import / Export open account financing Seller Finance FI Financing Freight loan Reimbursement claim LC Financing / discounting Offshore Financing eg. Buyers Credit, Indonesia MRPA and covering other countries like Vietnam and Arab Emirates - Settlements of due loans. - Support team functions. eg incoming collection / LC docs, scanning etc. - Import LC issuance - Risk participation - Ensuring that trade transactions are undertaken within agreed facilities and credit conditions - Ensuring Service Levels are adhered to and develop and maintain a productive relationship with clients, Relationship Managers, Trade Sales team and other areas of the business - Appointed as FI Financing and Korea Reimbursement claim champion when it was first launched in Singapore, Responsible to ensure that transaction went smoothly and funds being transferred as required by FI in a timely manner. - Appointed as the Migration Champion and 1st point of contact for the migration of Import / Export open account / FI Financing / Offshore Financing / Buyers Credit and Random Sampling to Hub. Responsible for coaching and mentoring for the smooth migration while also ensuring zero error and customers are not impacted with the migration. From May 2010 to Present (5 years 7 months) SingaporeSenior Grade Clerk @ Trade Operations Dept L/C negotiations team: -1st contact person for client, HUB and freight Forwarder company -validating on the discrepancies sighted by -ensuring that customers are informed on the discrepancy on timely manner -amend documents at client’s request to rectify the discrepancy & to monitor for revised documents before last presentation date -monitoring for disposal instruction on timely manner -send tracers for unpaid collection bills -monitor unauthorised transactions report for payment team -support counter staff , payment team & DocPrep team when there is shortage of manpower -attend queries from internal / external client Import payment team: - contacting client for settlement instructions of their due bills and proceed with settlement as per instructed. -processing of new loans eg invoice financing / LC financing ensuring they are undertaken within agreed facilities and credit conditions -releasing of original documents to clients -cover counter staff when she not available -attend queries from internal / external client -L/C Documents Preparation team: -prepare bill or exchange, draft airway bill & first party documents for DocPrep client -print, collate and match documents for client L/C or Collection bill submission -liaison person between Freight forwarder and client -cover counter staff when she not available -assist import payment team on the first half of the day -attend queries from internal / external client From: 2005 - 2006 Cash & payment Dept Lockbox Dept : -process client for cheques payments for their credit card/loan payment -clearing local,USD and outstation cheques & prepare return cheques -passing entries for daily reports & crediting client account for daily transactions -checking of suspense accounts and prepare montly report -monitor incoming funds for outstation cheques and send tracers for outstanding items -verify cheques signature every morning -attend queries from internal / external client From 2007 to 2010 (3 years) SingaporeCredit Administration Officer @ Officer with Credit Admin Department - Reporting Section -preparing of 23 reports which are due weekly, monthly and quarterly, to be submitted to respective department. -preparing of MAS TOP 100 Report which is due every half yearly. -checking of housing loans, both for Private and HDB housing ensuring that client monthly CPF funds banked in is sufficient to service their housing loans any excess of CPF funds that came in for the loan, I have to liaise with the respective personnel on what step to take next. -in charge of Audit confirmation which request came in from auditors or client for us to confirm their balances as a the request period in order for them to close their accounts book. -managing a team of 3 clerical staff From 2004 to 2005 (1 year) SingaporeContract Bank Assistant @ Trades Operations Department: L/C Documents Preparation DocPrep Team -prepare bill of exchanget, draft airway bill & first party documents for DocPrep client -print, collate and match documents for client L/C or Collection bill submission -liaison person between Freight forwarder and client -cover counter staff when she not available -attend queries from internal / external client From September 2004 to November 2004 (3 months) SingaporeReceptionist @ - attending to calls - issue / monitor passes to visitors who came for seminars, training, interview and also students who came for attachments - booking of training and meeting rooms via system - administrative jobs e.g. sort and distribute incoming faxes, receive and distribute incoming mails to respective departments, accept deliveries, arrange for couriers pick up and deliveries with vendors and mailing out of letters - send out daily overseas courier via DHL or to other courier services - consolidate monthly courier and DHL charges to be charge to respective department and submit to finance dept. - assists the finance department to key in invoices for payment via the oracle system - updating of company’s telephone list via share file - monitor security cameras for building From 2001 to 2004 (3 years) SingaporeSenior Grade Clerk @ Special Grade Clerk with Import collection team -administrative responsibilities such as photocopying, filing and typing letters / correspondences via MS Words or swift messages - responsible to process import collections documents eg.issuance, acceptance, payment, remittance via MT202, MT100 and MT400 or via MEPS, settlement upon bill due, tracers and protesting of drafts -ensure shipping documents are in order, and to provide copies to our clients for verification and further instructions -processing client’s invoice financing application and to advise them on the outcome of the financing application. Ensuring that trade transactions are undertaken within agreed facilities and credit conditions -checking of incoming funds via swift credit or Meps credit. -authorized transactions with limit of USD50,000 -send out reminder letters reminding them of their liabilities, if payment are not received upon maturity -daily monitoring of past due loans report, to call customer for payments and to advise account manager -monitoring of weekly report to ensure that all documents being claimed by our client’ within one week from the date we received and to remind customers on the unclaimed documents -to ensure that promissory notes, T/R and other legal documents are return in time, filed and maintain regularly. -to prepare weekly statistics of processed / outstanding documents to be submitted to department officer -assist export collection team when there is a shortage of manpower From April 1997 to August 2001 (4 years 5 months) Singapore

Diploma, Management Accounting and Finance, Pass @ PSB Academy Singapore From 2002 to 2004 Certificate, Service Professional, Certified @ WDA From 2008 to 2010 Certificate, Certificate in Business Studies (Accounting), Pass @ ITE Bishan Singapore From 1992 to 1994 Norriaty Amad is skilled in: Banking, Retail Banking, Commercial Banking, Credit, Risk Management, Credit Risk, Loans, Stakeholder Management, Credit Analysis, Financial Risk, Business Analysis, Relationship Management, Portfolio Management, Change Management, Mortgage Lending