Director Sales Excellence/Business Operations, APAC @ Microsoft Operations Pte Ltd
Marketing Management @
Xavier Institute Of Management
A dynamic and transformational leader with an international background, heading the Asia MBS Operations team in Asia. A strong ability to achieve results in a complex environment, across organizations & geographies. Significant experience in organization & change management, strategic thinking & breakthrough ideas. I lead my team in playing an integral role in influencing and shaping Microsoft’s
A dynamic and transformational leader with an international background, heading the Asia MBS Operations team in Asia. A strong ability to achieve results in a complex environment, across organizations & geographies. Significant experience in organization & change management, strategic thinking & breakthrough ideas. I lead my team in playing an integral role in influencing and shaping Microsoft’s success in a Cloud First, Mobile First world specifically in the areas of CRM OL, ERP & CRM space. We manage the order-to-invoice cycle for the Dynamics line of business in Asia across 18 countries including Japan. We help our stakeholders manage VAR's/ channel partners, ISV's & GSI's, launch new programs & products, drive Partner & Field readiness and enable overall revenue growth from an operational perspective. This translates into benefits such as increased partner/channel productivity, accelerated go-to-market for local models, onboarding & hypercare for new partners, increased PSE & sales/field productivity, scalability & compliance in growing & emerging markets and launch of revenue acceleration on complex and mega deals.
Prior to the above role I was the Existing Customer Champion/BDM within the New Zealand Business Solutions team. I understood the challenges a business faces in today’s globally competitive marketplace. A commercially aware and consultative sale professional who could confidently communicate to C-level clients the strategic value proposition associated with implementing high quality customized ERP and CRM solutions.
Specialties: Leadership, Strategy, Sales Excellence, Operations Excellence, Financial Management, Envisioning, Manufacturing, Supply Chain Management, Channel Management
My mantra: Successful leaders focus only on results. Effective leaders focus on sustaining results over time.
MBS Operations Lead - APAC, Japan, India & GCR @ Providing leadership & direction to the Asia MBS Operations team, accountable for the strategy, direction setting and execution of the MBS Operations business imperatives, planning, fiscal year budgeting and cost management. Owner of the partner and field relationships between sales, reseller partners, and Microsoft Operations in Asia, focusing on operational capabilities to support revenue delivery which includes new customer acquisition as well as existing customer retention. From July 2014 to Present (1 year 4 months) SingaporeGroup Manager, MBS Operations, Asia @ •Providing leadership and management to the Operations Account Manager team and being accountable for the end to end ownership of the MBS Channel Operations for the Asia region.
•Played a key role in the design & evolution of the OAM role to that of a ‘Trusted Advisor’.
•Owned and provide information to all key stakeholders in the Asia Time Zone and regions and was seen as the owner of all operational metrics.
•Ensured team attainment level of key metrics including, but not limited to, Revenue, Service Level, CPE, WHI, Quality & overall customer centric team performance.
•Worked alongside the Global Program Management, Operational Readiness teams, and Shared Services teams to ensure that all processes, systems and tools are in place within the team to achieve horizontal alignment with the overall MBS strategies & processes.
•Managed the relationship with our vendor partners to ensure on time delivery of agreed service levels.
•Responsible for recruitment within the team, succession planning, mentoring, manpower planning as well as regular performance reviews with all team members. From September 2011 to June 2014 (2 years 10 months) SingaporeDynamics - Solution Sales Specialist & Existing Customer Champion @ From 2007 to May 2011 (4 years) New ZealandAccount Manager, SMB Channel @ From March 2005 to May 2007 (2 years 3 months) Auckland, New ZealandEquities Sales & Trading @ From 1998 to 2001 (3 years) Vice President - Equity Sales & Trading @ From 2000 to 2000 (less than a year) Mumbai, india
B Com, Business @ Karnatak University From 1980 to 1986 Business Administration @ KC College of Management StudiesMarketing Management @ Xavier Institute Of Management Nitin Palande is skilled in: Channel Partners, Leadership, Sales, Supply Chain Management, Operations Management, Managerial Finance, Executive Management, Leading Organizational..., Strategic Partnerships, Partner Management, Solution Selling, New Business Development, Management, Sales Process, CRM, Strategy, Product Management, Project Management, Enterprise Software, Go-to-market Strategy, SaaS, Pre-sales, Business Alliances, Business Intelligence, Business Development, Professional Services, Networking, Product Marketing
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