A highly motivated and enthusiastic IT management professional with a proven track record of IT delivery in both the programme and service fields. A history of successes in a number of high profile / high value programmes and operations across both the Public and "blue chip" Private sectors. Able to communicate and work effectively at any level
A highly motivated and enthusiastic IT management professional with a proven track record of IT delivery in both the programme and service fields. A history of successes in a number of high profile / high value programmes and operations across both the Public and "blue chip" Private sectors. Able to communicate and work effectively at any level of an organisation, a manager who is able to focus sharply on customer requirements whilst maintaining close alignment with the business needs of his own organisation. Over 20 years of experience in the IT industry has lead to a sound technical knowledge base and a wide range of managerial skills including initiating and delivering service improvement programmes, cost base efficiencies, developing support organisation structures and supporting the transitions of new clients. A holder of both the ISEB ITIL v2 and v3 Managers (Expert) Certificate in Service Management and the ISEB Certification in Project Management (utilising PRINCE2) qualifications.
Specialties: ITIL Transformation Consultancy, Contract Negotation (Prime and Sub), Service Level Management, Service Improvement Initiatives, Transition and Transformation, Major Infrastucture Implementations, Service Management Operations and Consultancy
Vice President - EMEA Managed Services @ Vice President for the Managed Services operation across the EMEA region. Supplier of services to multiple blue chip organisations. Covering Oracle & Microsoft Application support (Functional & Technical) and the related Infrastructure and Hosting services. Services managed from Onshore, Nearshore and Offshore Delivery Centres. From April 2013 to Present (2 years 9 months) Manchester, United KingdomVice President - UK Service Delivery @ Vice President of Service Delivery for the UK Operation (50 plus clients). Covering Oracle & Microsoft Application support (Functional & Technical) and the related Infrastructure and Hosting services (both Onshore and Offshore Delivery). From November 2009 to March 2013 (3 years 5 months) Manchester, United KingdomPrinciple Service Management Consultant @ Providing comprehensive and effective Service Management Consultancy (ITIL based) to the existing, and recently engaged, Blue Chip client base within the Capgemini Client portfolio.
Successfully applying extensive experience and knowledge (ITIL Expert Badge holder) in this discipline area to drive these accounts towards Service Excellence and in addition, a reduced cost base.
Lead Service Management consultant on a range of new business pursuits across a variety of business sectors. From November 2007 to October 2009 (2 years) Northern Region Release Manager @ Responsible for all ITIL based "Release" processes, procedures and related operations across all of the Blue chip client base within CSC's Northern Region portfolio.
CSC's Northern Region consisted of around 9,000 employees providing services to a client base that included NHS , Royal Mail Group, National Grid Transco, BNFL and a number of retail groups.
All major infrastructure programmes and projects for this customer base fell within the remit of the role.
Successfully implemented best practice across the accounts to ensure the cost effective delivery of all development programmes into production with minimum service disruption and maximum business benefit.
Initiated major initiatives to ensure software licence compliance and the streamlining of licence procurement From December 2006 to October 2007 (11 months) Lead Service Manager @ •End-to-end Service Manager providing a single point of contact for the PAS services provided to the NHS client in the North West cluster (circa 300 Trusts/Hospitals, 275,000 health care staff, 80,000+ connections to the service)
•Ownership of all financial aspects of the service, budget circa £200m over the life time of the programme. Expenditure approval for OpEx / CapEx (Project and Baseline)
•Successfully provided a high quality, cost effective and reliable service to end-users and ensured that the support organisation was ready to accept any related new functionality though a full ITIL Service management implementation
•Received letter of thanks and award from the NR President and CEO for part played in the successful “fail-over” to the main back-up data centre following a major disaster recovery situation during July 06
•Lead initiatives to remove £1m per month from the baseline and played a key role in securing an additional £1.9bn of business with the client From January 2006 to December 2006 (1 year) Lead Infrastructure Programme Mgr @ •Promoted from previous assignment to take on lead programme management responsibility for delivering all aspects of the infrastructure capability for the CSC NHS Alliance Picture Archiving Solution (PACS) with a dedicated Infrastructure Capability Budget circa £50m
•Area of responsibility successfully met the triple constraint of schedule, cost and quality
•Infrastructure deployed at the main CSC data centres in Maidstone and Tunbridge Wells, and across 47 Hospital Trusts within 6 SHAs (Sector Health Authorities) in the North West of England Cluster
•Lead CSC Alliance representative with the Client, Suppliers and Central CSC Management Team on all matters concerning the infrastructure component of this key strategic programme
•Very high profile solution that encompassed the latest industry developments in system architecture and software in the areas of storage, clustering and server technology
•Awarded a CSC Presidents Award for personal performance From March 2005 to January 2006 (11 months) Lead Transformation Programme Mgr @ •Responsible for all elements of a multi-stream Transformation programme on the National Grid Transco Utility Account (Programme Budget circa £30m & ~ 60,000 man days effort )
•Programme operated within the triple constraint of schedule, cost and quality
•Programme interfaced tightly with Transition Change Programme to re-align newly transitioned support staff to the CSC service model and lines of service
•Scope covered within the programme: 21,000 user base in over 500 offices, 20,000 desktops, workstations and laptops and related server infrastructure in 4 major customer data centres From March 2004 to March 2005 (1 year 1 month) Lead Service Delivery Mgr @ •Responsible for all elements of IT service and customer service perception on the key £70 million per annum BAE Systems Airbus account
•100+ staff, 6000+ users, heavy engineering/manufacturing bias
•Complex operating environment due to cross-european company structure that involved multiple service providers
•Lines of service included: - Desktop, Mid-range (most platforms), DBA (Oracle / SQL/ SAP), Mainframe, Network (Wan/Lan), Web Services (Internet/Intranet) and Security.
•All contractual service targets and financial margins achieved despite a very challenging contract and budget (Service budget circa £20 million per annum)
•Agreed and implemented a major service improvement plan across the account
•Main service representative on negotiations with other suppliers on future teaming / sub-contracting agreements. From January 2001 to March 2004 (3 years 3 months) Various IT Roles @ Various Technical Roles , that included :-
Cobol Programming, Wintel Desktop / Server Support , Unix / Oracle DBA and SAP Basis System Support.
Various Project Management roles that culminated with the Lead Infrastructure Project Delivery Manager role for BNFL Sellafield. From April 1988 to 2001 (13 years)
HND, Applied Computing @ Manchester Metropolitan From 1990 to 1993 Nigel Ogden is skilled in: Service Level Management, IT Management, Outsourcing, Service Delivery, Incident Management, IT Service Management, Business Continuity, ITIL, Service Management, New Business Development, Infrastructure, Program Management, Disaster Recovery, IT Strategy, Service Improvement
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