Nicole Worsham's Email & Phone Number

💼 Past Experience

Director of Retail & Operations, Carolina Herrera from June 2015 to February 2017 (1 year 9 months).This is Nicole's current role as a Director of Retail and Operations at Carolina Herrera. In this role, Nicole is responsible for implementing training initiatives, improving customer service management, and assessing compliance to corporation standards. Nicole Touch base weekly with store managers to gain an understanding of all aspects of their business and act as liaison between corporate and stores as needed. Evaluate personnel to maintain adequate staffing, enhance productivity, and achieve budget objectives. Perform annual performance evaluations for store managers while overseeing the process at the store level by providing feedback on all management and associate reviews. Partners with marketing to stimulate growth of top tier clients by maximizing customer experience with targeted outreach and improving follow-up with Performance Management. Attend collection walkthroughs and assist merchandising team with seasonal retail buy strategy. Responsible for the implementation of new Raymark retail systems which included: POS, Inventory management, digital Clientbook, and CRM database. Evaluate operational flow and uncover areas of opportunity, which has resulted in realignment of departments and stores to ensure similar standard operating procedures. Planned and executed openings of Harrods Concession, 5+ global SIS, and the relocation of Los Angeles Flagship.Established Key Performance Indicators (KPI) for retail stores and generated easy-to-read dashboard reporting with sales, P&L, conversion, traffic indicators and CRM. Oversees retail P&L, monitoring budget allocations, expenditures, fund balances, and related financial activities to ensure accurate allocations, correct revenue recording, and keep expenses below budget. Senior Manager, Retail Store Operations, North America at DOLCE&GABBANA S.r.l from July 2013 to June 2015 (2 years) in Greater New York City Area. Key Contributions:• Managed and trained the retail operations managers to ensure global standard operating procedures in accordance with Dolce & Gabbana Milan corporate vision Successfully executed the turnover of 9 North American retail store openings Established store opening timelines and coordinated functions between departments to ensure smooth and timely openings through hands-on approachCollaborated with Engineering, Store Planning/Design, and Real Estate to provide input on store layout, inventory accessibility, and traffic flow when establishing new locations and renovationsTraveled North America quarterly to perform operational training and ensure compliance of SOPsEnsure expenses were met and within budget, and prepared store operations budget forecast in partnership with MilanResponsible for store maintenance and repairs in accordance with company standards, and budget. Executed bi-yearly week long sample sale, including pricing and ticketing of goods and hiring of temporary event staff, contributing $230k of sales yearly to the retail P&L. Freelance Retail Operations at Michael Kors from February 2011 to April 2011 (3 months).• Managed and trained the retail operations managers to ensure global standard operating procedures in accordance with Dolce & Gabbana Milan corporate vision Successfully executed the turnover of 9 North American retail store openings Established store opening timelines and coordinated functions between departments to

🎓 Education

Nicole Worsham's educational background and work readiness are based on her Associate of Arts and Sciences (A.A.S.) from Boston University. Nicole has experience in product development and has worked in a number of industries. Nicole has created and managed teams of designers, engineers, and manufacturers. Nicole is experienced in software development, system administration, and metrology. Nicole is also proficient in critical thinking, communication, and problem solving.

💡 Technical & Interpersonal Skills

Nicole Worsham has been a Director of Retail Operations at Carolina Herrera from June 2015 to February 2017. Nicole Worsham is currently a Director of Retail and Operations at Carolina Herrera from June 2015 to February 2017. Nicole Worsham is responsible for the implementation of training initiatives, improve customer service management, and assess compliance to corporate standards. Nicole Worsham also touches base weekly with store managers to gain an understanding of all aspects of their business and act as liaison between corporate and stores as needed. Nicole Worsham evaluates employee to maintain adequate staffing, enhances productivity, and achieve budget objectives. Nicole Worsham partners with marketing to stimulate growth of top tier clients by maximizing customer experience with targeted outreach and improving follow-up with Performance Management. Nicole Worsham attends collection walks and assists merchandising team with seasonal retail buy strategy. Nicole Worsham is responsible for the implementation of new Raymark retail systems which include: POS, Inventory management, digital Clientbook, and CRM database. Nicole Worsham also performs annual performance evaluations for store managers while overseeing the process at the store level by providing feedback on all management and associate reviews. Nicole Worsham is responsible for the implementation of new 7 For All Mankind retail systems which include: POS, Inventory management, digital Clientbook, and CRM database. Nicole Worsham is also responsible for the planned and executed openings of Harrods Concession, 5+ global SIS, and the relocation of Los Angeles Flagship. Nicole Worsham established key performance indicators (KPI) for retail stores and generated easy-to-read dashboard reporting with sales, P&L, conversion, traffic indicators and CRM. Nicole Worsham Oversees retail P&L, measuring budgets, fund balances, and related financial activities to ensure accurate allocations, correct revenue recording, and keep expenses below budget. Nicole Worsham is a Senior Manager, Retail Store Operations, North America at DOLCE&GABBANA S.r.l from July 2013 to June 2015. Nicole Worsham successfully managed 6 store openings and successfully executed year-end physical inventory for 150 US Retail Stores. In addition, Nicole Worsham initiated and drove operational excellence in partnership with parent company VF, creating and implementing policies and procedures. Additionally, Nicole Worsham successfully managed and executed 30 store openings across 4 years by building partnerships with cross functional departments. Nicole Worsham created compelling communication vehicles to share information between HQ corporate offices and the retail field. Additionally, Nicole Worsham led innovation in operational systems, launchingClientbook on iPad, Mobile POS, Outlet Line Busters, and interactive Operations Manual.