A business-led & solutions-focused IT Director / Head of ICT with proven results in planning and delivering complex business technology implementation projects and IT services in the Caribbean, Asia and Europe. Nicole has extensive experience with solution and service delivery through all life-cycle phases, and is an excellent problem solver. Nicole has a track record of delivery...
A business-led & solutions-focused IT Director / Head of ICT with proven results in planning and delivering complex business technology implementation projects and IT services in the Caribbean, Asia and Europe. Nicole has extensive experience with solution and service delivery through all life-cycle phases, and is an excellent problem solver. Nicole has a track record of delivery and commitment to service. She is also a good communicator with excellent facilitation skills and ensures engagement of stakeholders throughout all stages of delivery. Strategic approach to successful IT leadership, engaging with key business stakeholders and 3rd parties, delivering ‘cost appropriate’ IT solutions and business process change via emerging and established technology solutions. PRINCE2, MSP & ITIL certifications, with strong experience of applying best practice frameworks and methods. Experience of driving business transformation and change management as well as IT strategies, IT Governance (using CoBIT and CMMI frameworks), technology roadmaps, project delivery, team leadership, cloud-based IT, SaaS, business systems, upgrades and systems migration, service transition into operations and delivering added business value & ROI through use of IT.Head of IT @ From April 2015 to Present (9 months) London, United KingdomHead of IT Projects & Business Change @ Nicole is the head of IT projects and business change for Mace and is responsible for delivering corporate service initiatives to support the business operations of the organization. She leads a team consisting of: business change project managers, business analysts, the information and data manager, supported by the business change lead and PMO administrator. A number of specialist contractors, consultants and suppliers supplement the team’s skills depending on the project demands. Nicole works with the other members of the IT, Corporate Services leaders and Board members to ensure the business change programme remains aligned to the Group’s strategic objectives. With over twenty years' experience, Nicole has led a variety of IT projects and programmes as well as held a number of roles in IT where her involvement contributed to successful delivery. From March 2012 to March 2015 (3 years 1 month) Programme Governance Manager - Consultant @ From 2015 to 2015 (less than a year) Executive Consultant @ Prior to joining Mace, Nicole worked as an IT Consultant and has proven results in planning and delivering complex technology implementation projects and IT services in the Asia, North America, the Caribbean and Europe. Nicole has extensive experience with solution and service delivery through all IT life-cycle phases. She has worked in a number of different roles within the industry including support, network operations and consultancy. She has also managed KPMG’s internal network management function. As an Executive Consultant at Atos Consulting, Nicole has worked on a variety of projects, in various industry sectors and client implementations including: • Portfolio manager for the Olympic delivery partner CLM managing £8 million portfolio for back office systems • Business process design of a shared service centre for Gilead Sciences • Business blueprinting, design and change management for Huntsman’s purchase to pay and procurement portal • IT strategy, process design and programme planning for Network Rail Information Management function • Business transformation and process analysis for the London Borough of Ealing From November 1999 to December 2011 (12 years 2 months) London, United KingdomExecutive Consultant @ From 1999 to 2011 (12 years) Executive Consultant @ From 1995 to 1999 (4 years) Masters of Business Administration @ City University (GB) From 1997 to 1999 BSc Computer Science and Management @ University of the West Indies, St. Augustine Campus From 1990 to 1993 Nicole Henderson is skilled in: Business Transformation, IT Strategy, Business Change Management, ITIL Certified, ITIL Process Implementation, ITIL Process, PRINCE2, IT Operations Management, Benefits Realisation, Programme Delivery, Project Portfolio Management, Project Finance, Business Analysis, Analysis of business problems/needs, PMO
Head of IT
April 2015 to Present
London, United Kingdom
Head of IT Projects & Business Change
March 2012 to March 2015
Associated British Ports
Programme Governance Manager - Consultant
2015 to 2015
November 1999 to December 2011
London, United Kingdom
1999 to 2011
1995 to 1999
What company does Nicole Henderson work for?
Nicole Henderson works for JCDecaux
What is Nicole Henderson's role at JCDecaux?
Nicole Henderson is Head of IT
What industry does Nicole Henderson work in?
Nicole Henderson works in the Information Technology and Services industry.
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