Nicki Degeneffe's Email

Resume

Payroll & HRIS Manager @ 32 locations across the US and over 1100 employees and 400 temp staff. ● Facilitated a successful integration from Ultipro payroll software to Kronos at the start of 2013. ● Collect, process, analyze, and report the Weekly and Semi-monthly payroll for over 1100 employees across multiple states. ● Utilized Kronos, Crystal Reports, and Ceridian from both a Payroll and System Admin perspective. ● In charge of all Software integrations with our HRIS. ● Successfully integrated iCims Applicant tracking to automated Kronos 2014. ● Process payroll using Kronos and Ceridian payroll and tax software. ● Report monthly metrics, including turnover, headcount, and benefit costs. ● Troubleshoot issues with Kronos, including the Timekeeper platform. ● Successfully oversaw several internal and external audit processes, including worker’s comp, 401K, and tax. ● Developed an improved process to the General Ledger and various reports to assist the accounting department with their period-end activities. ● Correspond with external agencies relating to employment verification, tax payment issues and garnishments. ● Develop work-flows in Kronos to change employee’s status, rate changes, and create temp badge ids. ● Created a time clock policy with responsibilities and best practices. ● Develop GoTo meetings to educate our managers and administrators on all of the work flows and processes to change employees in our HRIS. ● Successfully train managers and administrators on time sheet issues. ● Manage and train payroll process employee. From October 2013 to Present (2 years 3 months) Payroll Coordinator @ From September 2012 to Present (3 years 4 months) Charlotte, North Carolina AreaWater Fitness Instructor @ Certified Water Fitness instructor. From August 2012 to Present (3 years 5 months) Payroll Coordinator @ 850 employees in multiple states ● Process, analyze, and report Bi-weekly payroll. ● Streamline the payroll processes and procedures. ● Develop a payroll process Excel user manual. ● Utilize SAP accounting system. ● Research root cause of payroll errors and collaborate with management to prevent future errors. ● Reconcile the payroll accounts. ● Perform internal and external audits. From May 2004 to October 2012 (8 years 6 months) payroll customer service @ Compass Group-Charlotte, NC Payroll Tax Accountant 2003-2004 70,000 employees in every state. ● Manage withholding and unemployment federal, state, and local taxes. ● Address W-2 issues with customers. ● Find the root cause of issues and create solutions. Compass Group-Charlotte, NC Payroll Customer Service Lead 2002-2003 ● Delegate, support and follow up resolution of work orders to Payroll Associates. ● Manage escalated payroll issues. ● Develop procedures to review on-demand work orders ● Utilize SAP payroll system to troubleshoot errors. ● Established a new hire checklist. Compass Group-Charlotte, NC Payroll Customer Service 2001-2002 ● Support customers with payroll issues. ● Complete off-cycle requests and resolve work orders. ● Assisted in training new associates. ● Address overpayment issues, retro activity, and call backs. ● Establish a system to resolved overpayment work orders. From 2001 to 2004 (3 years)

Associates in Arts @ Horry-Georgetown Technical College From 1998 to 2003 Nicki Degeneffe is skilled in: Payroll, ADP Payroll, Employee Benefits, Benefits Administration, HRIS, Accounts Payable, Accounting, Employee Relations, Customer Service, Payroll Taxes