Hi and thanks for dropping by. So a little bit about me... I love finding smart ways to transform new technologies into great customer experiences. This is focused in mobile, tablet, web and innovation projects as well as developing digital and omni-channel strategies. Some highlights include: / Driving record sales and conversion for CommBank digital home loans within 3 months / Leadership of driving new technology within CommBank to better understand customers digital experience and better inform strategic projects / Project managing the digital campaign and development of the Opera House's largest ever philanthropy campaign, 'Own Our House' and raising significant revenue for the business / Launching the Opera House mobile web site and doubling online conversion / Project managing the Samsung UGC campaign to light the Opera House sails / Development and launch of the Opera House iPhone app with iBeacon technology installed across 50+ areas / Project managing the Opera House brand innovation campaign 'Celebrating Big Moments' combining mobile, social and outdoor / Implementation of the new Opera House e-commerce pathway and increasing conversion by 30% YOY / Development & launch of a digital giving initiative at World Vision UK I have a sporting background playing semi professional football in the UK & USA. Please feel free to connect and inbox me to say hello.

Experimentation Product Owner @ Alongside my current Digital Channels Manager role I am also a New Digital Tools Product Owner at CommBank. The role has been developed in order to ensure we are piloting the latest technology and digital tools available in order to keep us an industry leader in technology and customer experience. Working with the Digital Channels Leadership Team I drive the development and strategic road map for new digital tools and technology the bank could be utilizing to assist in enhancing business processes and customer experiences. Key responsibilities include managing a scrum team to ensure we are hitting our sprint goals, piloting, testing and engaging with new technology platforms and vendors as well as working with security, risk, compliance, legal and stakeholders across the business to on-board new vendors and roll out the operational process and change management through the business. From November 2014 to Present (1 year 1 month) Sydney Area, AustraliaDigital Manager @ Key to the role is understanding how customers engage with CommBank through web, mobile and tablet to drive overall business objectives whilst exceeding customers expectations, simplifying their experience and creating value. Providing leadership and digital knowledge through the business to drive continuous improvement, best practice and innovation to the group. Working closely with the brand and marketing teams to create a seamless omni-channel experience for customers through all channels and touchpoints. Providing Digital leadership through the organisation - leading several initiatives to push the boundaries on traditional tools, technology and web & mobile development. Key activity includes: / Mobile and tablet app development across iOS, Android and Windows platforms / Large month on month increases in online sales and conversion / Excellent analytical skills to understand customers behaviour and end to end experience. / The ability to clearly communicate this with executives across the business and influence key decisions / Develop and forecast initiative roadmaps (including gap analysis, continuous improvement, on-site targeted marketing and testing) to achieve strategic business objectives / Monitoring results and sales performance, web analytics and voice of customer insights to maximize sales and continue to drive results / Gather and develop detailed business requirements for continuous improvement and new initiatives / Leverage and expand on strategic technology investments to drive conversion / Champion SEO and content to drive the customer experience and conversion across the site From June 2014 to Present (1 year 6 months) Sydney Area, AustraliaSenior Digital & Innovation Specialist @ Specialising in creating great customer experiences for Sydney Opera House customers across mobile, web and email. Web / Managing major web development projects such as redesigning the homepage and mobile optimising the Opera House website. Strategic projects to enhance the customer experience include A/B testing and optimisation of the e-commerce pathway, user experience testing and implementation across the site, analytics and data integrity implementation and development of major festival sites such as Vivid LIVE and the Opera House 40th Birthday. Mobile / Bringing Sydney Opera House to life in the mobile space. Maximising channels and optimising content for users across mobile platforms. This has included the launch of the Sydney Opera House iPhone app, mobile optimising the Opera House website and several mobile web microsites for marque festivals. Innovation / Project managing technology partnership activations. These have included the Samsung UGC campaign to project users photos onto the Opera House sails for the launch of their new Galaxy S4 phone. I also created the concept and managed the JCDecaux campaign to showcase their 'Innovate outdoor digital screens' through connecting real time feeds from Facebook. This allowed audiences around the City to interact, find and 'Like' their content. The campaign was also rolled out across web and mobile. Email / Developing strategy through analysis to ensure email continues to be a core revenue driver of ticket sales. I have built up strong relationships with many of our partners and suppliers including Samsung, JCDecaux, Google, Apple and Facebook. I am proud to be part of the multi award winning Sydney Opera House Marketing team; awards include: / Mumbrella Marketing team of the year 2012 / B&T Marketing team of the year 2011 / Australian Marketing Institute Digital Marketing team of the year 2012 From September 2011 to May 2014 (2 years 9 months) Sydney Area, AustraliaDigital Product & Innovation Manager @ My role at World Vision UK was to develop a sustaining mid level donor programme with the ability to expand and manage this segment efficiently. To successfully reach this outcome a full segmentation data analysis as well as quantitative and qualitative market research was conducted to fully understand drivers, behaviour and communication preferences to hearing from World Vision. The fundamental outcome of the role was to develop and implement a mid level donor strategy and programme for World Vision allowing them to create the best possible donor experience whilst focusing on achieving a successful ROI. This was successfully achieved through developing a bespoke online platform for supporters to engage with the area they are supporting on a deeper, more personal level. Working and managing agency partners, my role was to ensure this programme was successfully developed internally and launched externally. The product was developed from end to end (logo and branding through to web development and launch). From September 2010 to August 2011 (1 year) Digital Consultant @ I freelanced with Kitcatt Nohr Alexander Shaw in London for 6 months as a Digital Account Manager. Clients included Wateraid, Age UK and RNIB. From May 2010 to October 2010 (6 months) London, United KingdomDigital Account Manager @ Account managing a variety of B2B and B2C clients ranging from QBE Insurance to Napoleon Perdis Cosmetics. Running and developing strategic workshops at the management and director level. Developing online and offline marketing strategies and implementing digital tactics. Internal management of the brand, new product development and sales pitches. From May 2008 to April 2010 (2 years) Sydney Area, Australia

1st Class, BA (hons) Marketing (Business and Entrepreneurship) @ University of Central LancashireWingate Soccer Team @ Wingate University Nick Malham is skilled in: Mobile Design, Mobile Marketing, Website Development, Web Project Management, Product Development, Digital Marketing, Marketing Strategy, Digital Strategy, Email Marketing, Social Media Marketing, New Business Development, Strategic Planning, Digital Media, Online Marketing, Project Management