- Responsible for strategy & planning organization in global Sales Operations function at HP
- >12 years industry and consulting experience with 5 at Strategy& (formerly Booz & Company)
Relevant expertise
- Transformation program leadership - op model, cost, and capabilities
- Sales and Service Operations operating model, process design, and cost
- Customer Experience & Quality performance improvement programs
- Transformation acceleration through cultural and behavior alignment
- Digital capabilities assessment and innovation approach
- Mobile and e-commerce strategy development
Specialties: sales operations, organization strategy, financial planning and modeling, customer experience and value proposition development, market research and benchmarking, BI & analytics, consumer survey design and execution, back office operations management, and e-commerce strategy
Hewlett-Packard Company (HP) is a provider of products, technologies, software, solutions and services to individual consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the Government, health and education sectors. Its operations are organized into seven segments: the Personal Systems Group (PSG), Services, the Imaging and Printing Group (IPG), Enterprise Servers, Storage and Networking (ESSN), HP Software, HP Financial Services (HPFS) and Corporate Investments. The Company’s offerings include personal computing and other access devices; multi-vendor customer services, including infrastructure technology and business process outsourcing, technology support and maintenance, application development and support services and consulting and integration services, and imaging and printing-related products and services.
Feel free to contact me at nicholas.buckner@hp.com with questions or inquiries.
Vice President, Sales Operations Strategy & Planning @ Responsible for global Sales Operations Strategy & Planning function that supports end to end process design and delivery for all HP business groups. Processes covered include CRM, config/price/quote, order management, account support services, and BI & analytics. Strategy & Planning organization supports organization vision & strategy, resource planning, external analysis and benchmarking, scorecard and management performance reporting, transformation program management, and business risk management. From October 2014 to Present (1 year 1 month) Houston, Texas AreaPrincipal @ - Led transformation work at a global OEM with a focus on customer-facing capabilities and strategies to improve quality, customer experience, and go-to-market effectiveness as well as identify organizational and operating model changes to optimize internal resource deployment and reduce labor cost
- Led key pieces of turnaround transformation at a global small business advertising and digital services provider - included primary market research online and focus groups, value proposition development, channel strategy, market assessment, and competitor analyses
- Developed a mobile commerce strategy for a leading international retailer. Work included category, demographic, and geographic forecasts, required capabilities, offensive and defensive strategies, and competitor assessments
- Designed segmentation for rapidly growing high fashion apparel e-tailer to identify segment evolution and attrition patterns for the first time. Developed targeted solutions to address attrition and improve annual revenue by 20%+ From October 2009 to September 2014 (5 years) Houston, TXManager, Residential Marketing @ - Acquisition channel activities in residential segment
- Campaign analytics including pricing, hedging, and financial modeling
- Segment communications via mass email and web content
- Customer experience improvement projects to boost customer retention From January 2008 to October 2009 (1 year 10 months) Senior Financial Analyst @ From 2003 to 2008 (5 years) Intranet Web Application Development @ From April 2001 to December 2002 (1 year 9 months)
MBA, Business @ The University of Texas at Austin From 2007 to 2009 BBA, Management Information Systems @ Texas A&M University From 1998 to 2002 Nick Buckner is skilled in: Strategy, Strategic Planning, Business Planning, Management Consulting, Process Improvement, Financial Analysis, Market Research, Competitive Analysis
Websites:
http://www.strategyand.pwc.com/